All about Capture One licenses

Comments

72 comments

  • Lily

    Hi Josef,

    Yes, that is of course possible.

    You should deactivate Capture One first.

    Then install Capture One on your new computer and activate it.

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  • Josef Vojacek

    Thank You Lily, have a nice day. J.

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  • Patrick Bombaert

    Hi Lily,

    Indeed!

    Do you have a solution for me? I absolutely must be able to continue using V7 on this computer. I can no longer change the operating system on this machine and it is my main production tool.

    I have been using Capture one for over 10 years and absolutely don't want to change image processing software. I have a huge workload in this field of activity

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  • Ilaha Soyxanli

    Hi Lily. I bought a monthly subscription and I don't know how to cancel it. Please tell me how can I cancel my subscription in Capture One 20.

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  • Lily

    Hi Bombaert,

    I suggest you submit a request directly to the Support Team - https://support.captureone.com/hc/en-us/requests/new

     

    They will provide you more information about the licensing.

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  • Lily

    Hi Ilaha,

    Thank you for the question.

    First of all, you will have to log into your account at captureone.com

    Then click on Order History and you will be redirected to the FastSpring page.

     

    There you will have to enter your e-mail. Then go to the Subscriptions tab and select your subscription. Click on Manage and select Cancel subscription from the drop-down list.

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  • Jason Huling

    I purchased CaptureOne; why it listed as 'Capture One 21 Pro (Trial)' when I review 'About Capture One 21'?  Did something go wrong with my download?

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  • Jay Fisher

    I really want to keep using Capture One and cancel my Adobe subscription, but you guys aren't making it easy.
    The price difference is unjustifiable - $10/mo for Adobe vs $25/mo for C1Pro
    I'm locked into a promotional rate, which is great, but it's brand specific, and I was told that if I want to upgrade to a 'Pro' subscription that I'd now have to pay full price.
    Also, apparently now your promotional rates are only valid for the first year subscription??

    Capture One is good software, but it's not twice as good as $10 for Lightroom + Photoshop.

    Give existing customers a bit of a break, and a bit of incentive to continue to support you.
    Give new customers a real reason to choose you over Adobe.

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  • Peter Soanes

    So i bought a perpetual licence thinking great, i wont have to shell out again

    But what's this? If i have to reinstall capture one 20 i can't, no download available, and my licence wont work on the latest version, meaning my perpetual licence is actually a yearly licence.

    To say i am beyond disappointed is selling my feelings on this short.

    This is deeply exploitative. 

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  • SFA

    Peter,

    I'm not sure if you really expected to get a continuous upgrade for a one-off license payment although it would certainly be a nice idea. However, the industry standard for that is one-off payment per month on a subscription basis that offers access for as long as one pays. 

    There are a handful of exceptions although longevity and availability of updates may not yet be fully proven. Perpetual means that what you buy should continue to work so long as your hardware supports it. And, presumably, the licensing server arrangements are still in place or license checks have been somehow eliminated at some point in the (distant?) future.

     

    I'm not sure what you are seeing but my C1 download link in the browser allows me to scroll down and find a button for the Previous Version (so V20 at this time) and beyond that, in the V20 Download window I can scroll down and see links back to Version 10.

    I believe that if anyone needs to go back further than that (likely a very rare possibility these days) there is an option to seek assistance from the Support Team on a case by case basis.

    I hope this helps you in some way.

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  • FirstName LastName

    HI Lily
    I want to cancel my monthly plan,
    I do as you say to Click on Manage and select Cancel subscription from the drop-down list.
    but it keeps saying"This subscription cannot be canceled here."
    yet I can't find another place to do it,hope you can help.

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  • panuwat kamonsiriprasert

    I want to cancel capture one for sony because I have subscribe capture one pro, what should I do? I pressed cancle, but I have a message for me to call you back.

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