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10 comments

  • Sieglinde Kotz

    where do I cancel my subscription so that it is no longer debited after 12 months

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  • Mike Eriksen

    I have Capture One 20 Express for FujiFilm. I have downloaded and installed the full version but still only have the Express functionality (have rebooted, retried, etc.)

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  • SFA

    Mike Erikson,

    There is only one download and installed version. The available functionality is controlled by the activation key. I assume you have Fuji Express activation currently applied.

    Do you also have a new usable key for either a Full system trial or a full system?

    If so long in to your account, deactivate the "Express" key and then you can run C1 again when it will ask for re-activation by the new key.

    There is at least one document in the support site that covers the process in some detail. There may be more.

     

    HTH.

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  • SFA

    Sieglinde,

    A section in the post on which you are commenting has the information you require.

     

    How to cancel my subscription?

     

    HTH.

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  • Mike Eriksen

    Hello,

    My "problem" has been resolved after you guidance. Many thanks. Once I deactivated ... everything worked as it should.

    Thanks!!

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  • Sheila Ziff

    Why does it seem to be significantly cheaper to purchase a brand new Sony license with style packs (roughly $163 with the current 25% off deal) than upgrading my current license with comparable style packs at $258?  I thought the upgrade was suppose to be the better deal.  Even without the 25% off, buying a new license is still a better deal.  Am I missing something?

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  • Lily

    Hi Sheila,

    Thank you for the comment.

    Note that the Capture One Pro product variant allows working with all the supported cameras and RAW files.

    Meanwhile, Capture One (for Sony) can work with supported Sony cameras only.

    Please, let me know which license do you currently own? Is it Capture One Pro perpetual license or Capture One (for Sony) perpetual license?

    Thanks,

    Lily

     

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  • Sheila Ziff

    I currently own a Capture One (for Sony) perpetual license. And when I go to the upgrade page $258 is the price they list. I haven't upgrade since the 10

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  • Lily

    Hi Sheila,

    Thank you for the clarifications provided.

    I have forwarded your request to the Support Team.

    They will get back to you soon.

    Thanks,

    Lily

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  • Sheila Ziff

    Thank you. I heard back from them quickly. Thanks for your help.

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