All about Capture One licenses

Comments

66 comments

  • Sieglinde Kotz

    where do I cancel my subscription so that it is no longer debited after 12 months

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  • Aaron

    So I have Capture One (for Sony) 20 - Perpetual license bought in August.

    Guess I cant upgrade to the latest version without paying for it again?

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  • Dale Vile

    Thanks Lily. Now subscribed and have it activated on Mac and Windows. All very straightforward.

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  • Lily

    Hi Sheila,

    Thank you for the comment.

    Note that the Capture One Pro product variant allows working with all the supported cameras and RAW files.

    Meanwhile, Capture One (for Sony) can work with supported Sony cameras only.

    Please, let me know which license do you currently own? Is it Capture One Pro perpetual license or Capture One (for Sony) perpetual license?

    Thanks,

    Lily

     

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  • Trevor Meier

    Fir those looking for clarity: if you upgrade a perpetual license to a subscription **you will lose access to that perpetual license** and **you will not be eligible for future upgrade discounts.** These essential details are not stated anywhere.

    Buyer beware! I would definitely not have switched had I known. IMO this puts a bad mark on Capture One... it’s the kind of thing I expect from A*obe, not C1!

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  • Richie Wieners

    I currently have a Fujifilm subscription license. Im curious if upgrading to a regular Capture one license is possible? I didn't think I would need it, but I have other files I want to edit.

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  • Trevor Meier

    I had inquired a few months ago about the same issue as Richie - I’m on a Fujifilm subscription and I’d like to upgrade to Pro. Is this now possible?

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  • SFA

    Mike Erikson,

    There is only one download and installed version. The available functionality is controlled by the activation key. I assume you have Fuji Express activation currently applied.

    Do you also have a new usable key for either a Full system trial or a full system?

    If so long in to your account, deactivate the "Express" key and then you can run C1 again when it will ask for re-activation by the new key.

    There is at least one document in the support site that covers the process in some detail. There may be more.

     

    HTH.

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  • SFA

    Sieglinde,

    A section in the post on which you are commenting has the information you require.

     

    How to cancel my subscription?

     

    HTH.

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  • Lily

    Hi Trevor,

    Thank you for your comment.

    Please, note that upgrading could be applied to perpetual licenses only.

    Meanwhile, the procedure is different for switching from one subscription type to another (as was suggested by the Support Team).

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  • Trevor Meier

    Can you spell out the exact procedure here? It seems to be a common request but it’s difficult to find public information on the procedure.

    From what I understand, if you have an annual subscription you can only switch to another license type at the end of your subscription. This is very inconvenient - so it is important information for people to know!

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  • Mike Eriksen

    I have Capture One 20 Express for FujiFilm. I have downloaded and installed the full version but still only have the Express functionality (have rebooted, retried, etc.)

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  • Josef Vojacek

    Thank You Lily, have a nice day. J.

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  • Lily

    Hi Trevor,

    Thank you for the comment and clarification.

    I have checked your case and see that you did not get a subscription as a separate license but substituted your perpetual license with it by choosing the corresponding upgrade option.

    While upgrading from Capture One 12 for Fujifilm / (for Sony), there are several available options: Capture One 20 for Fujifilm as a perpetual or a subscription license, and also as a Capture One 20 Pro perpetual.

    That Capture One 20 for Fujifilm as a perpetual license could be upgraded to Capture One 20 Pro. However, the procedure is different for Capture One 20 for Fujifilm as a subscription, which is provided by the Support Team in the ticket.

     

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  • Sheila Ziff

    I currently own a Capture One (for Sony) perpetual license. And when I go to the upgrade page $258 is the price they list. I haven't upgrade since the 10

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  • Lily

    Hi Mirko,

    Thank you for your comment.

    A single-user perpetual license for Capture One Pro can activate the software on 3 workstations of the same individual.

     

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  • Lily

    Hi Sheila,

    Thank you for the clarifications provided.

    I have forwarded your request to the Support Team.

    They will get back to you soon.

    Thanks,

    Lily

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  • R Y

    I use 3 computers. Is it possible to swap the activation between the devices so that the license is active only on two devices at any time?

    I use a desktop and laptop when at home and use laptop and tablet device when travelling. When I travel, I would like to deactivate desktop and activate the tablet device. When I return I would like to deactivate tablet and activate the desktop. 

    Is this possible?

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  • Klaus Siebeneicher Noldestraße 51 24539 Neumünster

    Dear Lily, I need to deactivate my License for Capture One12 5CXR-7T9K-RKNM-9TTY (klaus.siebeneicher@gmx.de  PW: Simulator1) with your help,please. I have been trying this for several days, even with the help of Mr. Diego Quiroga Reboredo from your helpdesk but with no succes. I have given up. You are my last hope.

     

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  • Lily

    Hi Aaron,

    Yes, an upgrade would be needed if you decide to use Capture One 21.

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  • Lily

    Hi Marek,

    Capture One Pro is one of the product variants of the software. The license key purchased for Capture One Pro after November 17, 2020 will allow 2 activations on 2 machines. The number of activations is the same for the trial key, however, the trial key is active only for 30 days.

    The license key for Capture One Pro is available on our webshop here - https://www.captureone.com/en/products-plans/single-user/capture-one-pro

    There you will be able to enter all the necessary details.

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  • RJ Ackerbauer

    Good Morning C1 Team..

    Quick question for clarification.

    I purchased C1 Pro on a subscription plan December 1, 2020. I have C1 installed on one MBP. I am contemplating installing on another Mac, as a stand alone tether station. Am I able to install on the second device with ONE license or do I need to purchase another subscription to install on a tether station?

    Thanks a bunch!

    ~Rich

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  • Lily

    Hi,

    You can install Capture One on another computer (tether station) as Capture One Pro 21 subscription has 2 available activations.

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  • Lily

    Hi Trevor,

    I will forward your case to the Support Team.

    They will get back to you shortly.

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  • Lily

    Hi Loius,

    Thank you for the comment.

    A perpetual license is a lifetime license, so once you obtained it (for instance, Capture One 12), you will be able to activate Capture One 12 and previous versions. Meanwhile, once the new major release comes out, you can't use that perpetual license key to activate the new major release. In that case, an upgrade would be needed.

    Subscription always allows using the latest version of the software and also activate the previous ones (back to Capture One 11.3.2).

    If you want to switch from the perpetual to subscription (not when upgrading but when making another purchase of a subscription plan for the same product variant or for another product variant), your perpetual license key will still be active for the corresponding version and older versions, while subscription will allow you to get access to the latest version. You will have to decide which subscription plan you'd prefer: annual, annual-prepaid, or monthly. With the 2 first options, you will have a subscription for at least 1 year (it means that subscription can't be canceled during this period of time), the only difference is that you either pay the full amount for 1 year at once or split it into monthly installments. The monthly subscription speaks for itself meaning that the auto-renew can be disabled at any time.

    In case you want to exchange your perpetual license for the subscription (in the Upgrade shop), you will have an option either to have the subscription for Fuji or the subscription for Pro.

    You need an internet connection to activate Capture One with the subscription license.

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  • Lily

    Hi,

    Please note that currently only the licenses for Capture One 21 are sold.

    As the perpetual licenses are backwards compatible, you will always be able to activate the previous versions of Capture One (20, 12, and earlier).

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  • Lily

    Hi Bombaert,

    I suggest you submit a request directly to the Support Team - https://support.captureone.com/hc/en-us/requests/new

     

    They will provide you more information about the licensing.

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  • Dale Vile

    Can a single subscription (1 user) operate across both Windows and Mac? I am currently using Lightroom which allows me to be activated on my Windows 10 desktop and MacBook Pro simultaneously. Could I do the same with CaptureOne? 

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  • Trevor Meier

    OK thank you.

    I still agree with the others - it should be seamless to move between different license types and levels with an appropriate payment. The current method is confusing and frustrating, with “gotchas” that leave a bad feeling towards an otherwise amazing product.

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  • Patrick Bombaert

    Hello Lily,

    I have checked the new license which works perfectly on my Capture One 21 version. But when I try to reactivate my version 7, it tells me "invalid license code".

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