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All about perpetual and subscription licenses

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101 comments

  • Sieglinde Kotz

    where do I cancel my subscription so that it is no longer debited after 12 months

    8
  • Mike Eriksen

    I have Capture One 20 Express for FujiFilm. I have downloaded and installed the full version but still only have the Express functionality (have rebooted, retried, etc.)

    5
  • Ivan ​

    I have a big issue with the subscription I just purchased and in particularly the following statement

    Annual prepaid When you choose an annual-prepaid subscription plan, it means that you will be charged the indicated amount once a year. The first payment is done at the moment of purchase, while ongoing payments will be made on the date specified in the Next Charge field while your subscription plan is active. 

    This is not at all correct and unfortunately it is what I was lead to believe when I logged in to check out the Black Friday offers you had. I had a choice between upgrading to the latest Capture One 23 perpetual license + styles for £179 or a annual pre-paid subscription for only £89 + £92 one off paiment for the styles (actually there were two other choices, 4 in total, but these weren't discouinted) which worked out slightly more expensive than the Capture One 23 perpetual license + styles at £181. I was going to go for the pepertual license + styles offer (which I actually came for, but I couldn't work out why the subscription offer was more expensive. After ages trying to to get my head around this, and consulting the FAQs I stumbled upon this article among others which indicated that I will be "charged the indicated amount once a year" which I took to mean that the anual pre-paid subscription offer I received for £89 would renew each subsequent year and this would explain why it was priced more or less / slightly more than the perpetual license. Hence against my better judgement I decided to go for the subscription, which I generally dislike, and to my horror I discovered shortly afterwards that the renewal for the next year was not £89 as I was expecting but double.

    To me this is dishonest advertisement which tricked me to opt for the subscription I didn't really want and I feel utterly disapointed, cheeted even. I immediately tried to contact someone about this, in order to have this corrected, but there are not contact details anywhere on your website. I ended up sending a request via some webform (ticket has the ID number 165840 & ID number 165847) but I would much rather speak to a representative in person about this to clear this mess up ASAP

    Why are there no support contact numbers anywhere? So frustrating.

    In any case pleasse escalate this and have this FAQ updated as it was one of the reasons I mistakenly took the subscription offer together with the missleading marketing; instead of displaying £89 for the pre-purchased annual subscripton + £92 one off payment you should clearly indicate that the £89  pre-purchased annual subscripton is discounted for a limited period only i.e. one off discount for this year only, similar to what you did for the one off payment for styles which you did specify clearly, so that it is completely clear what we are being asking to sign up to.

    Thank you and I wait to hear from someone shortly I hope.





    2
  • Aaron

    So I have Capture One (for Sony) 20 - Perpetual license bought in August.

    Guess I cant upgrade to the latest version without paying for it again?

    1
  • Lily

    Hi Ilaha,

    Thank you for the question.

    First of all, you will have to log into your account at captureone.com

    Then click on Order History and you will be redirected to the FastSpring page.

     

    There you will have to enter your e-mail. Then go to the Subscriptions tab and select your subscription. Click on Manage and select Cancel subscription from the drop-down list.

    1
  • Dale Vile

    Thanks Lily. Now subscribed and have it activated on Mac and Windows. All very straightforward.

    1
  • Lily

    Hi RY,

    Thank you for the comment.

    That is possible for sure.

    Learn how to deactivate Capture One in this article.

    You can deactivate Capture One either directly from the application on the particular device or from your account on the website. This will reveal the activation seat allowing you to activate Capture One on another device.

    1
  • Lily

    Hi Sheila,

    Thank you for the comment.

    Note that the Capture One Pro product variant allows working with all the supported cameras and RAW files.

    Meanwhile, Capture One (for Sony) can work with supported Sony cameras only.

    Please, let me know which license do you currently own? Is it Capture One Pro perpetual license or Capture One (for Sony) perpetual license?

    Thanks,

    Lily

     

    1
  • Trevor Meier

    Fir those looking for clarity: if you upgrade a perpetual license to a subscription **you will lose access to that perpetual license** and **you will not be eligible for future upgrade discounts.** These essential details are not stated anywhere.

    Buyer beware! I would definitely not have switched had I known. IMO this puts a bad mark on Capture One... it’s the kind of thing I expect from A*obe, not C1!

    1
  • Richie Wieners

    I currently have a Fujifilm subscription license. Im curious if upgrading to a regular Capture one license is possible? I didn't think I would need it, but I have other files I want to edit.

    1
  • Trevor Meier

    I had inquired a few months ago about the same issue as Richie - I’m on a Fujifilm subscription and I’d like to upgrade to Pro. Is this now possible?

    1
  • Lily

    Hi Louis,

    Thank you for your clarification.

    In general, when switching from subscription to perpetual license, there is no discount as such, however, we often have different kinds of campaigns offering discounts for new and existing users. If you are subscribed to Capture One newsletters, you will get updates and notifications about those in the e-mails.

    Also, if you had a perpetual license previously (before obtaining a subscription plan), you can simply upgrade in here  - https://account.captureone.com/en/store/upgrade

    1
  • SFA

    Sieglinde,

    A section in the post on which you are commenting has the information you require.

     

    How to cancel my subscription?

     

    HTH.

    1
  • Lily

    Hi Trevor,

    Thank you for your comment.

    Please, note that upgrading could be applied to perpetual licenses only.

    Meanwhile, the procedure is different for switching from one subscription type to another (as was suggested by the Support Team).

    1
  • Trevor Meier

    Can you spell out the exact procedure here? It seems to be a common request but it’s difficult to find public information on the procedure.

    From what I understand, if you have an annual subscription you can only switch to another license type at the end of your subscription. This is very inconvenient - so it is important information for people to know!

    1
  • Maryna Sopilniak

    Hi Peter, 

    Thank you for the comment. 

    I have converted your request to a support request. The Support Team will get back to you soon.

    0
  • Maryna Sopilniak

    Hi, 

    Thank you for the comment. 

    I have converted your request to a support request.

    The Support Team will get back to you soon.

    0
  • Maryna Sopilniak

    Hi Burt, 

    Thank you for the comment. 

    I have converted your request to a support request. The Support Team will get back to you via the ticket soon.

    0
  • Maryna Sopilniak

    Hi Castro, 

    Thank you for your comment. 

    Please check our article with the list of supported cameras Camera models and RAW files support in Capture One 

     

    0
  • Peter Wintersteller

    Lily, 

    I pay a monthly fee for Capture and when I upgraded to 21, I was automatically given a Free 30 Day Trial.  If I have a subscription, why would it do that?  The 30 Day Trial is now over and it now wants me to purchase or enter my key.  I have had my subscription for 3 years now and cannot find a key, if I ever even had one.  What should I do to resolve this?

    Peter

    0
  • Bartłomiej Zakrzewski

    Note, attention, if you have a perpetual license, do not buy an upgrade with subscription, because you will lose the perpetual licenses for previous versions C1. This is a capture one cheat, I'm terribly disappointed, got robbed. Give me back my perpetual license

    0
  • Burt Littman

    I have a Capture One Pro 20 perpetual license and would like to upgrade to Capture One Pro 21. There is a third-party approved vendor who is selling the full perpetual license version of Capture One Pro 21 for a price that is currently lower than your upgrade price. If I purchase this new perpetual license from the third party vendor, will I still have the three activations for Capture One 21 that I am entitled to from my Capture One Pro 20 purchased via your website in March 2020 and would it still be backward compatible with my previous version? Thanks.

    0
  • C-M-B

    Hi Maryna!

    It seems that the new policy regarding the pre-upgrade to Version 22 is messing a lot of things up.

    People who upgraded from 20 to 22 are limited to using 20 only and it was not very clear that they won't be able to use 21 until 22 is released.

    This article states that when you purchase the upgrade you're able to use OLDER versions of Capture One - not just the current one you already own.

    Not only is this very confusing to your customers, you're also causing issues for those who HAD bought the upgrade to 21 and now upgrade to 22. They too seem to be stuck with version 20 until 22 is released. 

    I think this whole mindset of always trying to withhold stuff from customers is not a good business strategy and seems to backfire quite a bit. 

    It used to be quite simple: once you upgraded to the latest version you could use all older versions too. But it seems that was too "generous" and now your support team is getting flooded with questions, requests and quite probably a lot of requests for refunds as well.

    Maybe you should consider sticking to your own long standing terms regarding licenses and simply enable all users who bought the V22 pre-upgrade to also use V21 in the meantime. 

     

    0
  • Andrzej Rozanski

    hi, 

    I have a question about deactivate C1 on my computer. I lost my laptop and I want to deactivate C1 on it. I have a new laptop with active C1 and I don't want to lose it. How to do it properly? 

    0
  • Josef Vojacek

    Thank You Lily, have a nice day. J.

    0
  • Lily

    Hi Trevor,

    Thank you for the comment and clarification.

    I have checked your case and see that you did not get a subscription as a separate license but substituted your perpetual license with it by choosing the corresponding upgrade option.

    While upgrading from Capture One 12 for Fujifilm / (for Sony), there are several available options: Capture One 20 for Fujifilm as a perpetual or a subscription license, and also as a Capture One 20 Pro perpetual.

    That Capture One 20 for Fujifilm as a perpetual license could be upgraded to Capture One 20 Pro. However, the procedure is different for Capture One 20 for Fujifilm as a subscription, which is provided by the Support Team in the ticket.

     

    0
  • Sheila Ziff

    I currently own a Capture One (for Sony) perpetual license. And when I go to the upgrade page $258 is the price they list. I haven't upgrade since the 10

    0
  • Jason Huling

    I purchased CaptureOne; why it listed as 'Capture One 21 Pro (Trial)' when I review 'About Capture One 21'?  Did something go wrong with my download?

    0
  • Lily

    Hi Mirko,

    Thank you for your comment.

    A single-user perpetual license for Capture One Pro can activate the software on 3 workstations of the same individual.

     

    0
  • Lily

    Hi Sheila,

    Thank you for the clarifications provided.

    I have forwarded your request to the Support Team.

    They will get back to you soon.

    Thanks,

    Lily

    0

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