All about Capture One licenses

Comments

42 comments

  • Trevor Meier

    Hi Lily - this isn't actually true. I had a perpetual license, upgraded to a subscription, and now I'm not able to upgrade that perpetual license to another perpetual license. As it is, I'm stuck on C1 v20 Fujifilm subscription, when I'd like to have upgraded to C1 Pro - but there's no way to do that. 

    I think C1's license & upgrade policy needs an overhaul... it should be easy & seamless for us to give you more money! 

    0
    Comment actions Permalink
  • Lily

    Hi Trevor,

    Please, make sure that you insert the perpetual license key but not the current subscription license key on the upgrade page.

    The perpetual license key can be found under the Manage licenses section in your account at captureone.com

    0
    Comment actions Permalink
  • Trevor Meier

    The old perpetual license doesn’t appear under “Manage Licenses”. If I enter it manually in the upgrades page, it says it’s not a valid license key

    0
    Comment actions Permalink
  • Lily

    Hi Trevor,

    I will forward your case to the Support Team.

    They will get back to you shortly.

    0
    Comment actions Permalink
  • Trevor Meier

    OK thank you.

    I still agree with the others - it should be seamless to move between different license types and levels with an appropriate payment. The current method is confusing and frustrating, with “gotchas” that leave a bad feeling towards an otherwise amazing product.

    0
    Comment actions Permalink
  • Trevor Meier

    To follow up, according to C1 support it’s *not possible* to upgrade an old perpetual license that’s been converted to a subscription. Here’s their response:

    > After purchasing the upgrade ... Capture One disabled your old license code automatically, so it will no longer work. Your old license key is invalid and this license isn't shown on your License Management page... Therefore, you're able to activate only Capture One 12 with your old key if you need to work with older versions of the software.

    0
    Comment actions Permalink
  • Lily

    Hi Trevor,

    Thank you for the comment and clarification.

    I have checked your case and see that you did not get a subscription as a separate license but substituted your perpetual license with it by choosing the corresponding upgrade option.

    While upgrading from Capture One 12 for Fujifilm / (for Sony), there are several available options: Capture One 20 for Fujifilm as a perpetual or a subscription license, and also as a Capture One 20 Pro perpetual.

    That Capture One 20 for Fujifilm as a perpetual license could be upgraded to Capture One 20 Pro. However, the procedure is different for Capture One 20 for Fujifilm as a subscription, which is provided by the Support Team in the ticket.

     

    0
    Comment actions Permalink
  • Trevor Meier

    Yes, the procedure for upgrading from a Fujifilm subscription to a Pro subscription is to start paying for a Pro subscription - but if I’ve prepaid for a year of Fujifilm, I’m now paying for two subscriptions. So, not an upgrade at all but a completely new purchase with no consideration for being an existing customer.

    If I’d known how convoluted this process would be, I would not have switched from perpetual to subscription - a warning for other users! And a major request to C1. The length of this comment thread and the number of questions indicates that:

    1) the process needs much better clarification and warnings for those switching license types

    2) The licensing system needs a major overhaul

    0
    Comment actions Permalink
  • Louis

    I would like to thank Trevor for clarifying further this very unclear matter. 

    There is no doubt from the customer's perspective that Capture One should have a simple list of purchasing options. I am personally not very happy with the way in which they force us to buy again licenses instead of giving us easier ways to upgrade, but it is what it is, and I would pay for it if I need to. 

    However all the options should be simply listed in the website, or within the program itself if you want to keep it more private. Having to spend days in the forum asking Lily, going back and forth and at the end have this feeling that you are being take advantage of is big incentive to forget about Capture One and use another software. Yes Capture One is great but by what margin? Changing software nowadays is easy and Capture One is making it even easier with all this uncertainty.

    0
    Comment actions Permalink
  • Trevor Meier

    Fir those looking for clarity: if you upgrade a perpetual license to a subscription **you will lose access to that perpetual license** and **you will not be eligible for future upgrade discounts.** These essential details are not stated anywhere.

    Buyer beware! I would definitely not have switched had I known. IMO this puts a bad mark on Capture One... it’s the kind of thing I expect from A*obe, not C1!

    1
    Comment actions Permalink
  • Konstantin Gordiienko

    [photo was removed as it contains personal infrormation and credit card details]

    0
    Comment actions Permalink
  • Maciej Zabielski

    Hi Capture One Team, 

    Just wanted to say that your pricing is perfectly fine for pro use, or even "intense hobbyist" that will actually use your software several days a month.

    But I can't justify paying EUR 220.00 per year to edit a few summer holiday photos and a few family photos. I could use free Sony version, buts that's so limited.... and I want to edit my DJI drone photos - maybe I have 10 worth editing, so that makes 22 EUR per photo :) 

    Imagine there are just a few professionals, but thousands amateur/enthusiast photographers that would happily pay 5-10 euros... but not 24 a month. 

    I hope too see some "home use only" license some day :) Limit number of photos that can be edited, or figure out something :)

    Regards,

    Mike

     

    0
    Comment actions Permalink

Please sign in to leave a comment.