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Kristina
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FastSpring subscriptions FAQ

IMPORTANT: This article is for those who have started their subscription plans before November 29, 2018.

As you might have already noticed, the subscription management is now performed via the FastSpring platform which was already available for those who purchased subscriptions after November 29, 2018.

 

Monthly payment

We strongly recommend to login into Fastspring and check the payment date and the end date. If recurrent payment day of month or renewal (expiry) date is incorrect, please, contact customer support to rectify it. 

If you previously did not pay local tax, you will see an increase in your monthly payment, equivalent to your local tax amount. That is because your local tax has been added to your current subscription price. Learn how to get the VAT/tax refund here.
 
In case your subscription renewal charge or recharge may fail, you will receive an email from FastSpring with instructions on how to update your payment method. For successful charges, you will receive a confirmation email from FastSpring.
 

To update your payment information, go to your FastSpring account and enter the e-mail you used when purchasing the license before. Then click on the Subscriptions tab and select the subscription where the payment method should be updated. From the Manage drop-down menu, select Update payment method.

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Payment history and invoices

You will be able to access your payment history and your older receipts. However, we suggest that you collect all the necessary information.
 
Your new invoices and payment information can be found in your Order History. For detailed information, please refer to this article.
 
There will be a different billing descriptor when viewing Capture One charges on your bank statement.

 

 

Cancel/manage subscriptions

If you pay for your subscription with a credit card, then you will now manage your subscriptions and payment settings in FastSpring.

If you pay your subscription via PayPal, then continue to manage your subscription in Account on the Capture One website until you have received information on future changes.

 

Other

If you have any technical issues with payment, please contact the FastSpring support team here.

Regarding the cancellation of your subscription, please contact Capture One Support here.

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Comments

1 comment

Date Votes
  • Yogan Naik

    worst customer support ever - no response for 24 hrs . I am trying to purchase a subscription and my card is getting declined all the credit cards. No problem with the issuer when I check with them. 

    FastSprint does not respond. I have to deliver pictures to my clients and I am stuck with the subscription please help me with a resolution quickly. 

    Fast Spring: details

    Support Ticket Number: 01117935
    Subject: Consumer Support - General Inquiry

     

    thank you

    yogan

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