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FastSpring subscriptions FAQ

Kristina
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IMPORTANT: This article is for those who have got their subscriptions before November 29, 2018.

As you might have already noticed, the subscription management is now performed via the FastSpring platform which was already available for those who purchased subscriptions after November 29, 2018.

 

Monthly payment

We strongly recommend to login into Fastspring and check the payment date and the end date. If recurrent payment day of month or renewal (expiry) date is not correct, please, contact customer support to correct it. 

If you previously did not pay local tax, you will see an increase in your monthly payment, equivalent to your local tax amount. That is because your local tax has been added to your current subscription price. Learn how to get the VAT/tax refund here.
 
In case your subscription renewal charge or recharge may fail, you will receive an email from FastSpring with instructions on how to update your payment method. For successful charges, you will receive a confirmation email from FastSpring.

To update your payment information, go to My account -> Order history -> Go to order history -> Account details and payment methods. For more detailed information, please, refer to this article.

 
 

Payment history and invoices

 
You will be able to access your payment history and your older receipts. However, we suggest that you collect all the necessary information.
 
Your new invoices and payment information can be found under Account -> Order history -> Go to order history. For more detailed information, please, refer to this article.
 
There will be a different billing descriptor when viewing Capture One charges on your bank statement.

 

Cancel/manage subscriptions

If you pay for your subscription with a credit card, then you will now manage your subscriptions and payment settings in FastSpring.

If you pay your subscription via PayPal, then continue to manage your subscription in Account on the Capture One website until you have received information on future changes.

 

Other

If you have any technical issues with payment, please contact the FastSpring support team here.

Regarding the cancellation of your subscription, please contact Capture One Support here.

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