Capture One 20 (13.1.0) FAQ

Comments

21 comments

  • JOSE L. TERUEL

    Hola, 

    Tengo suscripción mensual y no veo por ningún lado la actualización 13.1, he descardo nuevamente C1 y la versión que ofrece es 13.0.4. Agradecería ayuda para descargar la actualización 13.1.

    Gracias

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  • Jacob Sela

    Hi,

    I have a Capture One 20 perpetual license and I try to upgrade but my license is not recognized as eligible for upgrade.

    Please advice.

    Thanks,

    Jacob

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  • Lily

    HI Jacob,

     

    You don't need to upgrade for this version.

    Your perpetual license for Capture One 20 will work with Capture One 20 (13.1.0).

     

    Lily

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  • Alan Burns

    Lily,

     

    I am having the same problem. I have the Capture One 20 perpetual licence for Sony and when I try to upgrade it says my licence code is invalid. I now cannot access any version of Capture One on my computer.

    Please advise.

     

    Alan

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  • Lily

    Hi Alan,

    Thank you for clarifying the issue.

    I will forward your request to the Support Team.

    They will get back to you shortly.

     

    Lily

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  • Alan Burns

    To clarify. If I try to open a previous version of Capture One 20 (I had 20.0.4) I am prompted to input a licence key as though it were a brand new installation.

    Alan

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  • juan Giron

    tengo una licencia perpetual de capture one y no me permite actualizar me envia a comprar el programa de nuevo y ademas no puedo entrar a la version anterion ni  a la nueva.

    JC

     

     

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  • Michael Perini

    Hello Lily,

    I've also loaded capture One pro 20 as demo to replace V12 then bought the software with upgrade + 2020 ultimate style collection. I've tried to activate the software through my online account with the serial key provided but it says that none of my licences can be upgraded. Please let me know how best to resolve as It's telling me I only have 2 days left on trial version.

    Regards,

    Michael

     

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  • Lily

    Hi Machael,

     

    Your request was forwarded to the Support Team.

     

    Lily

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  • Jean-Pierre Rioux

    I am having the same problem as Alan. I have the Capture One 20 perpetual licence and when I try to upgrade to 13.1.0  it says my licence code is invalid. I reinstalled 20.0.4

    Please advise.

     

    Jean-Pierre

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  • Lily

    Hi Jean-Pierre,

    You do not need to upgrade your Capture One 20 perpetual license as it should work with the current new release Capture One 20 (13.1.0). Just enter your license key upon launch.

    To manage your license, log in to your account on the website, proceed to the Manage licenses tab, and see whether it is necessary to reset some activation seats.

    Lily

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  • Michael Perini

    Hello Jean-Pierre,

    Not sure if this helps, I was also was faced with this issue. I ended up deleting the trail version of Capture One Pro 20 in my application folder then re-installing the COP 20 from the link that was provided with the licence key. 

    Regards,

    Michael

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  • Jean-Pierre Rioux

    Thank you Michael and Lily,

    Finally I have been abble to install the update. I was using the wrong account (I have 2, by mistake). My fault.

     

    Regards

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  • bojie zhang

    Hello, I'd like to ask why the capture function of 13.1 doesn't work? thank you!

     

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  • Jean-Pierre Rioux

    When installing the update, I was using the wrong account when asked to login

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  • Kent Kronborg
    My license that I bought from CyberPhoto (Sweden) with a license key does not appear to be registered. How do I do?

    Kent Kronborg 

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  • Jose Nunez

    Hello

    just updated my Capture one 20 (20.0.4) (for Sony) to the capture one 20 (13.1.0) update that showed up on my screen. Now it won't accept my perpetual license key and cannot even open the previous version (20.0.4). It tells me "could not activate because my license code is invalid". Please help and thank you.

    Jose Nunez

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  • Lily

    Hi Jose,

    Thank you for the comment.

    You can use the same license key for Capture One 20 (13.1.0) and Capture One 20 (20.0.4).

    In your account, on the captureone.com website, please check whether you need to free up any activation seats - Deactivating Capture One

    Then try to activate the latest Capture One version once again.

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  • Ricardo Simões

    Ihi,

     

    I bought a new PC andI downloaded a trial version. Beeing a owner of a perpectual licence and having the CO installed in the other PC how can I activate this second product? I cannot find a way.

    Thank you in advance,

    Ricardo Simões

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  • Lily

    Hi Ricardo,

    Thank you for your comment.

    To find your license key, you need to log in to your account on the captureone.com website by entering your e-mail and password.

    Then go to the Manage Licenses section and there you will find your license key and the number of activations left. Just copy your perpetual license key and activate Capture One on another computer.

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  • FirstName LastName

    hola buenas, tengo la suscripción mensual, y no se de que manera cancelarla, agradecería que alguien me dijera como ya que no tengo mucha experiencia con estos programas.

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