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How do I update Capture One?

Comments

48 comments

  • RAVI MAHADEVAN

    After coming to Cap One from the migration ecosystem, this is a laborious process. 

    Deactivate, uninstall, reactivate... can do on holidays.. must change this method to auto update for bonafide subscribers at the least. Also this line "Deactivate software by going to the main menu and selecting Edit -> License... -> Deactivate."-- is a bug. My license details are found under the header 'HELP'

    Thanks 

    7
  • MATT SQUIRE

    Yep - equally perplexed why this is so complicated.

    I'm a recent convert and very pleased with the results on Fuji Raw files but this is a bizarre set of hoops for a minor upgrade

    4
  • Bili LastName

    Hi,

    I'm new and really happy with CO. This is my first update. So, I have to agree, and I have to add my voice : this is a laborious process for an update (way to much).

    Thanks.

    4
  • FirstName LastName

    Hi Lily and the Capture One team

    I hope you would consider simplifying the update process. In its current state, it is complicated and not user-friendly. First, the download page does not provide release notes. Second, we are recommended to uninstall each time an update comes out. Third, after going through the setup wizard we are also prompted that we must restart our computers.

    Many standalone apps (Google Chrome, VLC) and app launchers (Microsoft Store, Mac App Store, Steam, Adobe CC) on Windows, Mac, and Linux can self-update apps without requiring restarting. It makes updating more accessible and intuitive. It saves time (such as logging into our accounts and restarting our computers) and lots of clicks. I am not sure why we still need to go through so much trouble, and how this provides an exemplar user experience.

    2
  • Noob with a Nikon

    I cannot remember a software company advising me to go into the Task Manager and kill a process in order to install an update. This is stuff I do during development of software that should not be exposed to paying customers. Please have your app update itself as soon as possible, after all, C1 is not a cheap software.

    2
  • Albert

    It's been years and this hasn't been addressed yet? Insane. Not only is this needlessly laborious, but last update made me lose all my ui customization because it LITERALLY INSTALLED A FRESH COPY OF THE SOFTWARE ON MY MAC. I avoid every update now because of this.

    Guys, brilliant software (with its load of bugs), but this is just plain awful. Adobe might have worse raw renderings and toolsets, but at least they're nailing the user experience. 

    2
  • Jim Stewart

    CO’s update process is archaic and difficult to use. It’s almost to the point of your saying that subscription licenses can be updated is false advertising. When will the CO development team address this issue?

    2
  • FirstName LastName

    Hi Paul

    Yes the answer outlines we should verify the software is not running, and it is recommended to uninstall the program before reinstalling the latest version.

    1
  • Albert Mak

    Dear Lily,

    I can't sign-in with my login email and password after installed the new upgrade. Please help.

    Best regards

    Albert 

    1
  • peter

    Sorry, but these days not having an adequate updateprocess is ridiculous ...

    1
  • Lily

    Hi Ravi,

    Thanks for your comment and a note regarding the menu item.

    I will also forward your suggestion regarding the update process to the development team.

    1
  • Erik Grammer

    Upgrade process is a little clunky for 2020. Would love to see this streamlined. Cheers

    1
  • Paul Frocchi

    Hi Lilly

    Probably buried in these replies somewhere, so I apologize in advance.

    When Updating, we should always UNINSTALL first?  

    I'm having some issues where I when I tried to 'Edit In' Photoshop I can no longer get all selected images to open in PS (the edit all icon is selected)  

    Hoping by updating and re-installing this may sort it out.  

    Thanks again

    1
  • Mateusz Żyrek

    Hi,

    I have upgraded Capture one to latest version. and I lost my setups like my favorite tools.

    And it seems to lost changes at session library.

     

    What to do ?

    1
  • Daniel DE FRUTOS

    Hi. I got a Capture One Pro 12 (full time licence) and I'd like to upgrade it to C1 Pro 22, without purchasing a complete brand new C1Pro 22 ... Is it possible? If yes how to prceed?

     

    1
  • Andreas Hahm-Gerling

    Till today I avoided updates, because I thought I must have done something wrong. This procedure does not make any sense, it is from stoneage of software dev. Can't believe that! But yes: Capture One, one of the most expensive tools in the market, got no one click updates. I told my son, working as a dev for a well known linux company. Now this is the running joke on his floor:))

    1
  • Trevor Godinho

    I love Capture One and have been using it for many years - that said for an amazing piece of software not to have a built in updater its a bit surprising - the process isn't as bad as moving mountains but it is a but of a task that could be done by an internal updater - I would love to see that as part of the software would make life easier and our work as photographers more efficient 

    1
  • Rick McDonald

    Hi Lily,

    Disregard my previous email. I missed your first response about the styles.

    Thank you for your assistance.

    Rick

    0
  • David Beech

    Hi

     

    Using a Mac and thoroughly confused by all this.  I'm amazed it is all so complicated for a simple upgrade to my perpetual Fuji Licence.  I don't understand the deactivation sequence described above.  Please explain. Which main menu?

     

    Thanks

    0
  • Lily

    Hi Ali,

    Thank you for the comment.

    It does not do anything because there are no updates available at the moment. You currently run the latest version of Capture One which is 13.1.2. Once a new service release comes out, you will get an e-mail and also see news about that in our social media channels.

    0
  • Stephen Roberts

    Hi, So ive been using C1 11 to tether a sony a7r3. Ive just upgraded to an A7R4 and I believe I have to get at least version 12 for the new camera to be compatible. Can I get version 12 or do I have to sell kidney to get version 20? 

    thanks

    0
  • Lily

    Hi Jan,

    Capture One 20 (13.1.4) is out today (21.12.2020).

    See the release notes.

    It supports BigSur 11.1 and Windows 10 (build 20H2).

    0
  • Lily

    Hi Mateusz,

    Thank you for the clarifications provided.

    As Capture One 20 (13.1.0) is not a service release but a minor release with pretty many new features and improvements coming, the new settings and preferences come together with it.

    All your setups and favorite tools will still be available in Capture One 20 (13.0.4) and earlier Capture One 20 service releases.

    0
  • Martin Nemejta

    Hi Lily, 

    thanks for your useful answer. Regarding Licence.

    My question is for this situation: .

    Somebody has already bought a single perpetual license and don't want to use it more. Can I use (buy from him) this licence and change owner (name and email) of this licence to me (still only one person will use it) without any limitation, restriction, etc.? 

     

    0
  • Ali Taskiran

    the point is: I made upgrade manually.. it doesnt check itself.

    Check for update button didnt work ands still means nothing.

    As indicated there 'Last succesful check: Never'

     

    0
  • Lily

    Hi Martin,

    As per the statement in the License Agreement (which is available inside Capture One software as well), the rights provided to the perpetual license owner are personal and non-transferable.

    0
  • Mateusz Żyrek

    Hi Lily,

    Now I have 13.1.3.9

    Previous was 13.0.3 or 4 I don remember now.

    0
  • Lily

    Hi Stephen,

    Thank you for the comment.

    You are right, you can shoot tethered with Sony A7R4 and work with RAW files from this camera to Capture One starting from Capture One 12.1.2.

    Thus, you will have to upgrade your current license.

    Your perpetual license will be upgraded to the version Capture One 21. Please see the available options for an upgrade here. As perpetual licenses are backward compatible, you will be able to use this key for Capture One 21 (which will be released later) and also for Capture One 20,12, 11, etc.

    0
  • FirstName LastName

    @Capture One Support: is there a timeline or plans to simplify the software update process and bring it in line with the rest of the industry? I notice that some of the comments about this were made 6 months ago... so are there plans to change the update process... and, if so, when are we likely to see these implemented?

    Apart from that... wonderful product!

    thanks.

     

    0
  • matt mckee

    I am connected to the internet and have an active subscription. My Macbook pro and iMac both do not notice the minor upgrade.

    My "last checked" says June 24, 2020 on both machines. My pro subscription was last updated on Jan 9 2020.

    I click check for updates and it does not update that window or say anything. Did it from the CaptureOne 20 menu and from the preferences pane. No joy either time.

    The only reason I noticed this was that my assistant pointed out I wasn't on the latest version.

    So, I manually downloaded the update and installed it. Then I checked for updates to see if it would update the "last checked".

    It did not.

    what is going on?

    0

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