Skip to main content

How do I update Capture One?

Comments

48 comments

  • jan zonneveld

    Hi Lily,

    Thanks for the answer. Can you please answer my third question. I can’t remember were I read it, but I read on the CO site that when you work with Apple version Big Sur in combination with CO pro 13.1.3 the software CO pro will be damaged. And then download the newest version, 13.1.4 as a clean version CO pro, in my situation for Sony. 
    I hope that you understand my question in bad English.

    greetings Jan

    0
  • Lily

    Hi Jan,

    If you want to update from Capture One 20 (13.1.3) to Capture One 20 (13.1.4), it is not necessary to deactivate it.

    It is recommended to keep one version of Capture One on your computer, so the old application file should be deleted when you get the new one. Then download Capture One 20 (13.1.4) , install it, and then launch it to continue working with your images.

    Read more about updating from one service release to another here:

    How to update Capture One?

    -1
  • FirstName LastName

    @Capture One Support: is there a timeline or plans to simplify the software update process and bring it in line with the rest of the industry? I notice that some of the comments about this were made 6 months ago... so are there plans to change the update process... and, if so, when are we likely to see these implemented?

    Apart from that... wonderful product!

    thanks.

     

    0
  • Rick McDonald

    Hi,

    Most of the info in the string is months old so I am not sure if the procedure to upgarde from an earlier version is still applicable.

    I am currently running Version 12.1 (in windows) Fuji perpetual license with 3 styles. I have paid for the upgrade license to Version 21 but did not re-purchase any styles as I have previously paid for them.

    My question is, if I follow the windows install procedure as detailed above, will I loose all of my preferences that I have set up in version 12 and my styles? It sounds to me that C1 is treating this as a complete new install using the above method as opposed to an upgrade. Especially since you have recommended to uninstall the previous version prior to activating the new version.

    Can you elaborate and clarify this please?

    Thanks,

    Rick

    0
  • Lily

    Hi Rick,

    When you get Capture One 21 installed on your computer, it will be treated as a totally new application.

    You do not have to re-purchase styles. All of them are stored in the Application Support folder.

    When you open Capture One 21, you will see all your Styles in the Styles and Presets tool under User Styles.

    -1
  • Lily

    Hi Rick,

    As for the custom settings, you may save them as a Workspace (Window -> Workspace -> Save Workspace in the main menu) and then load it in Capture One 21.

    As for such settings as the color of mask, the color of the Viewer background, and others set in the Preferences, those won't be saved, so you will have to set them again in Capture One 21.

    -1
  • Rick McDonald

    Hi Lily,

    Thank you for your answer. That clarifies the workspace problem but you never answered about the other items.

    1. What happens with the styles I previously purchased when I upgrade to version 21? Are they automatically loaded into the new version?

     

    2. Has the procedure to upgrade in windows remained the same as outlined in the current FAQ's?

    Thank you,

    Rick

    0
  • Rick McDonald

    Hi Lily,

    Disregard my previous email. I missed your first response about the styles.

    Thank you for your assistance.

    Rick

    0
  • Wayne Shumaker

    Trying to reactive new install and I get "Unable to connect to server to lookup profile" I have logged into website so I know it is there. What do I need to do to use this version?
    PS, diagnostic says Test 05: Failed

    0
  • Paul Frocchi

    Hi Lilly

    Probably buried in these replies somewhere, so I apologize in advance.

    When Updating, we should always UNINSTALL first?  

    I'm having some issues where I when I tried to 'Edit In' Photoshop I can no longer get all selected images to open in PS (the edit all icon is selected)  

    Hoping by updating and re-installing this may sort it out.  

    Thanks again

    1
  • FirstName LastName

    Hi Lily and the Capture One team

    I hope you would consider simplifying the update process. In its current state, it is complicated and not user-friendly. First, the download page does not provide release notes. Second, we are recommended to uninstall each time an update comes out. Third, after going through the setup wizard we are also prompted that we must restart our computers.

    Many standalone apps (Google Chrome, VLC) and app launchers (Microsoft Store, Mac App Store, Steam, Adobe CC) on Windows, Mac, and Linux can self-update apps without requiring restarting. It makes updating more accessible and intuitive. It saves time (such as logging into our accounts and restarting our computers) and lots of clicks. I am not sure why we still need to go through so much trouble, and how this provides an exemplar user experience.

    2
  • FirstName LastName

    Hi Paul

    Yes the answer outlines we should verify the software is not running, and it is recommended to uninstall the program before reinstalling the latest version.

    1
  • Daniel DE FRUTOS

    Hi. I got a Capture One Pro 12 (full time licence) and I'd like to upgrade it to C1 Pro 22, without purchasing a complete brand new C1Pro 22 ... Is it possible? If yes how to prceed?

     

    1
  • Jim Stewart

    CO’s update process is archaic and difficult to use. It’s almost to the point of your saying that subscription licenses can be updated is false advertising. When will the CO development team address this issue?

    2
  • Albert Mak

    Dear Lily,

    I can't sign-in with my login email and password after installed the new upgrade. Please help.

    Best regards

    Albert 

    1
  • Noob with a Nikon

    I cannot remember a software company advising me to go into the Task Manager and kill a process in order to install an update. This is stuff I do during development of software that should not be exposed to paying customers. Please have your app update itself as soon as possible, after all, C1 is not a cheap software.

    2
  • Albert

    It's been years and this hasn't been addressed yet? Insane. Not only is this needlessly laborious, but last update made me lose all my ui customization because it LITERALLY INSTALLED A FRESH COPY OF THE SOFTWARE ON MY MAC. I avoid every update now because of this.

    Guys, brilliant software (with its load of bugs), but this is just plain awful. Adobe might have worse raw renderings and toolsets, but at least they're nailing the user experience. 

    2
  • FirstName LastName

    I'm not sure if they read these forums, but this is a top priority and not acceptable.

    Capture One is subscription- and license- based. If these licenses are based on the cloud, why can't it sync our settings across upgrades and operating systems?

    Software engineers on six-figure salaries still have no idea how to improve software upgrades for the end-user. Why are the users paying $$$/yr and taking the responsibility to install bug fixes whilst having to copy their preferences, styles, presets, plugins, workspaces each time? That's fantastic customer support!

    0

Please sign in to leave a comment.