How to update Capture One?

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39 comments

  • jan zonneveld

    Hi Lily,

    Thanks for the answer. Can you please answer my third question. I can’t remember were I read it, but I read on the CO site that when you work with Apple version Big Sur in combination with CO pro 13.1.3 the software CO pro will be damaged. And then download the newest version, 13.1.4 as a clean version CO pro, in my situation for Sony. 
    I hope that you understand my question in bad English.

    greetings Jan

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  • Lily

    Hi Jan,

    If you want to update from Capture One 20 (13.1.3) to Capture One 20 (13.1.4), it is not necessary to deactivate it.

    It is recommended to keep one version of Capture One on your computer, so the old application file should be deleted when you get the new one. Then download Capture One 20 (13.1.4) , install it, and then launch it to continue working with your images.

    Read more about updating from one service release to another here:

    How to update Capture One?

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  • FirstName LastName

    @Capture One Support: is there a timeline or plans to simplify the software update process and bring it in line with the rest of the industry? I notice that some of the comments about this were made 6 months ago... so are there plans to change the update process... and, if so, when are we likely to see these implemented?

    Apart from that... wonderful product!

    thanks.

     

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  • Rick McDonald

    Hi,

    Most of the info in the string is months old so I am not sure if the procedure to upgarde from an earlier version is still applicable.

    I am currently running Version 12.1 (in windows) Fuji perpetual license with 3 styles. I have paid for the upgrade license to Version 21 but did not re-purchase any styles as I have previously paid for them.

    My question is, if I follow the windows install procedure as detailed above, will I loose all of my preferences that I have set up in version 12 and my styles? It sounds to me that C1 is treating this as a complete new install using the above method as opposed to an upgrade. Especially since you have recommended to uninstall the previous version prior to activating the new version.

    Can you elaborate and clarify this please?

    Thanks,

    Rick

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  • Lily

    Hi Rick,

    When you get Capture One 21 installed on your computer, it will be treated as a totally new application.

    You do not have to re-purchase styles. All of them are stored in the Application Support folder.

    When you open Capture One 21, you will see all your Styles in the Styles and Presets tool under User Styles.

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  • Lily

    Hi Rick,

    As for the custom settings, you may save them as a Workspace (Window -> Workspace -> Save Workspace in the main menu) and then load it in Capture One 21.

    As for such settings as the color of mask, the color of the Viewer background, and others set in the Preferences, those won't be saved, so you will have to set them again in Capture One 21.

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  • Rick McDonald

    Hi Lily,

    Thank you for your answer. That clarifies the workspace problem but you never answered about the other items.

    1. What happens with the styles I previously purchased when I upgrade to version 21? Are they automatically loaded into the new version?

     

    2. Has the procedure to upgrade in windows remained the same as outlined in the current FAQ's?

    Thank you,

    Rick

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  • Rick McDonald

    Hi Lily,

    Disregard my previous email. I missed your first response about the styles.

    Thank you for your assistance.

    Rick

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  • Wayne Shumaker

    Trying to reactive new install and I get "Unable to connect to server to lookup profile" I have logged into website so I know it is there. What do I need to do to use this version?
    PS, diagnostic says Test 05: Failed

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