How to update Capture One?

Comments

15 comments

  • Ravi Mahadevan

    After coming to Cap One from the migration ecosystem, this is a laborious process. 

    Deactivate, uninstall, reactivate... can do on holidays.. must change this method to auto update for bonafide subscribers at the least. Also this line "Deactivate software by going to the main menu and selecting Edit -> License... -> Deactivate."-- is a bug. My license details are found under the header 'HELP'

    Thanks 

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  • Lily

    Hi Ravi,

    Thanks for your comment and a note regarding the menu item.

    I will also forward your suggestion regarding the update process to the development team.

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  • David Beech

    Hi

     

    Using a Mac and thoroughly confused by all this.  I'm amazed it is all so complicated for a simple upgrade to my perpetual Fuji Licence.  I don't understand the deactivation sequence described above.  Please explain. Which main menu?

     

    Thanks

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  • Bili LastName

    Hi,

    I'm new and really happy with CO. This is my first update. So, I have to agree, and I have to add my voice : this is a laborious process for an update (way to much).

    Thanks.

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  • MATT SQUIRE

    Yep - equally perplexed why this is so complicated.

    I'm a recent convert and very pleased with the results on Fuji Raw files but this is a bizarre set of hoops for a minor upgrade

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  • Andreas Hahm-Gerling

    Till today I avoided updates, because I thought I must have done something wrong. This procedure does not make any sense, it is from stoneage of software dev. Can't believe that! But yes: Capture One, one of the most expensive tools in the market, got no one click updates. I told my son, working as a dev for a well known linux company. Now this is the running joke on his floor:))

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  • Ali Taskiran

    my screen is this... 

    does not do anything when I click check for updates...

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  • Lily

    Hi Ali,

    Thank you for the comment.

    It does not do anything because there are no updates available at the moment. You currently run the latest version of Capture One which is 13.1.2. Once a new service release comes out, you will get an e-mail and also see news about that in our social media channels.

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  • Ali Taskiran

    the point is: I made upgrade manually.. it doesnt check itself.

    Check for update button didnt work ands still means nothing.

    As indicated there 'Last succesful check: Never'

     

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  • Lily

    Hi Ali,

    Please, make sure that your computer is connected to the internet and your subscription is active.

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  • Trevor Godinho

    I love Capture One and have been using it for many years - that said for an amazing piece of software not to have a built in updater its a bit surprising - the process isn't as bad as moving mountains but it is a but of a task that could be done by an internal updater - I would love to see that as part of the software would make life easier and our work as photographers more efficient 

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  • peter

    Sorry, but these days not having an adequate updateprocess is ridiculous ...

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  • matt mckee

    I am connected to the internet and have an active subscription. My Macbook pro and iMac both do not notice the minor upgrade.

    My "last checked" says June 24, 2020 on both machines. My pro subscription was last updated on Jan 9 2020.

    I click check for updates and it does not update that window or say anything. Did it from the CaptureOne 20 menu and from the preferences pane. No joy either time.

    The only reason I noticed this was that my assistant pointed out I wasn't on the latest version.

    So, I manually downloaded the update and installed it. Then I checked for updates to see if it would update the "last checked".

    It did not.

    what is going on?

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  • Lily

    Hi Matt,

    Thank you for the update.

    This function "Check For Updates" inside the application was not working yesterday, however, now feel free to use it again. Please let me know if that worked for you this time.

    Also, you may sign up for the latest updates and news, including the notifications about the new versions released, from Capture One here.

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  • matt mckee

    Thanks, Lily. It's working now.

     

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