Unable to connect to the server to lookup profile

Comments

10 comments

  • gb

    Could you clarify what files are involved here?

    • Check your hosts file;

    • If something is still blocking your connection, try renaming the file from Capture One 20.app to Capture One 20.1.app 



     

    -1
    Comment actions Permalink
  • Lily

    Hi gb,

    1. To locate the hosts file, please proceed to C:\Windows\System32\drivers\etc\hosts on Windows or type /etc/hosts in the Terminal on Mac.

    2. This refers to the Capture One application file that you click on to launch the software.

    0
    Comment actions Permalink
  • gb

    Great, thanks.

    0
    Comment actions Permalink
  • Thomas Olbrich

    type \etc\hosts in the Terminal on Mac.

    @Lily, in my macOS 10.14.6 (Mojave) this appears not to work. With "\etc\hosts" the Terminal.app responses:

    -bash: etchosts: command not found

    If I change the \ to / and type "/etc/hosts" then it responses:

    -bash: /etc/hosts: Permission denied

    It appears the folder named "etc" is invisible by default and an Alias, linking to:

    /private/etc/

    But typing "/private/etc/hosts" into a Terminal window outputs, too:

    -bash: /private/etc/hosts: Permission denied

    So could you please verify the correct solution to access the related file via the Terminal.app on mac?

     

    Open a browser window, and go to activation.phaseone.com where you should see the following: "Activation service is alive".

    With this URL I get a different result, it opens a page with a Microsoft logo, saying:

    Microsoft Azure

    Hey, App Service developers!

    Your app service is up and running.

    Time to take the next step and deploy your code.

    @Lily, is this the expected result and according to "Activation service is alive" ? There are two buttons, "Deployment Center" and "Quickstart", each of them opens a Microsoft URL, one with a login-dialog, the other with a page "Azure App Service-Documentation", rich of content + links.

    0
    Comment actions Permalink
  • Lily

    Hi Thomas,

    Please, see what is shown on this page https://activation.phaseone.com/Errors/ServiceStatus.aspx

    As far as I see, you have your Capture One version activated already.

    0
    Comment actions Permalink
  • Tope Adegbesan

    Hey,  The error states unable to connect to the server to lookup profile. I have created another profile on workstation, disable my antivirus. Done everything above but still having this issue.

    I have purchased a license for the past 2 days and not been able to activate. Losing my patience

    0
    Comment actions Permalink
  • Lily

    Hi Tope,

    Please navigate to C:\Windows\System32\drivers\etc\hosts on your machine.

    Delete the lines with "0.0.0.0 activation.phaseone.com" at the end of the file and restart the computer.

    0
    Comment actions Permalink
  • Milan Zila

    I tried everything. Online activation can't connect to server, manual says:

    Oops, this registration key is invalid.

    0
    Comment actions Permalink
  • Lily

    Hi,

    Which license key do you have?

    Is it for Capture One Pro, trial, Express, or a brand version?

    0
    Comment actions Permalink
  • Milan Zila

    Hi, Capture One Team calls it "express-sony licence key"

    0
    Comment actions Permalink

Please sign in to leave a comment.