How to activate Capture One

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5 comments

  • mark roskams

    I need a phone number to contact someone directly -- I've been spending three days on this and nothing seems to work -- I've signed into my account and purchased the new upgrade to Capture One Pro 20 but all the varied advice I get online leads me nowhere as I cant enter my new Access Code --  believe me I have gone through this a lot --  and nothing comes out I can sign in and download the new program but there is no access code to fill in and then if I try to open the program I get declined as it says I need to download from the APP store -- and that doesn't work either -- Why is this so complicated ???????????  

    Can you email me a direct phone contact ( impossible to find )   mrstudio@earthlink.net 

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  • Lily

    Hi Mark,

    Could you please make and attach a screenshot of what is displayed when you open Capture One to activate it.

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  • mark roskams

    Hi Lily -- I'll attach the statement that appears when trying to activate -- 

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  • mark roskams

    Hi Lily -- and believe me I have had tried all the options that I know of -- I'm wondering if this is right for me ?? 

    I have Pro 9 ( and used to have Pro 10 -- but it ran into problems )   Is Pro 11 better for me ??  

    Why can't I talk to someone ????   

    I'll attach my computer info -- 

    I'm an architectural / Interior photographer and am always on location with my laptop -- and just need a reliable capture program 

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  • Lily

    Hi Mark,

    I believe that you should change the security preferences on your workstation.

    You need to go to Security and Privacy in the System Preferences on your Mac.

    Then click the lock to make changes, enter your password, and indicate that you can download apps not only from AppStore.

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