Capture One 22 pre-upgrade FAQ

Comments

70 comments

  • Om Malik

    I just bought a pre-upgrade to Capture 22 and it basically did what it says. Disabled my previous C1 key. However, the new key is not activating the software and I am staring at non-functional software. 

    I have restarted and reopened the software a few times, and nothing. 

    It would be good to get an answer to this situation 

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  • FirstName LastName

    Just figured out why I couldn’t reactivate.... Since I upgraded from a C20 to pre C22... Capture One, in their great wisdom, decided that I can't temporarily use C21... I paid twice the license price... why couldn't I expect to be using C21, which is close to being retired in favor of C22?

    I think many will have thought like me that, as they pay again for this software, they are buying a C21 upgrade (from their C20), with a free path to C22... because it will be released soon. Error!

    Capture One did it again. I was burnt the first time around buying a C20 2 or 3 months before C21 got released... and all they offered is that I pay twice the price in 3 months...

    Your marketing makes no sense Capture One.

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  • Duy Ho

    Agreed with the latest post. The framing of the "pre-release" upgrade was disingenuous. I was under the same impression that if I pre-upgrade, I'd get the in-between update to use prior to the final release of 22. It would make sense since many software companies offer free upgrades to the latest version if you buy the current one just a few weeks before they release the latest update.

    Pretty turned off by the dishonesty here.

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  • Om Malik

    It has been almost four days and there has been no response from the official Capture One account. It is disgusting that they call themselves a software company.  

    I had to figure out the hard way to uninstall a working version of C1 21 and install the older C1 20 version. I can't upgrade to 21: the new version of 22 is my best hope. In the interim, the C1-21 catalogs don't work with C1-20. So basically lost all the work. 

    Pretty P-off with Capture One as a company.

     

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  • RJ Karper

    Dear...

    I was a day to late to upgrade Capture 21 to 22, but I have paid last 1/11/21.

    I have a key but it don't work.

    Can help my.

    Thank your for time.

    Robert Jan Karper

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  • Bryce Steiner

    If I upgrade today to C1-21 will I not get C1-22? It looks like I am outside the window of the upgrade. I got a new Mac coming and want to get the new version on it.

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  • BeO

    @Jack

    There is still the question unanswered from Joachim and Chris, and I have the same concern.

     

    Will perpetual license holders like myself be able to launch C1 in the event that the server is unavailable, broken, gone, or the company closes their doors for good?

    Thanks
    BeO

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  • BeO

    @Jack

    There is still the question unanswered from Joachim and Chris, and I have the same concern.

    Will perpetual license holders like myself be able to launch C1 in the event that the server is unavailable, broken, gone, or the company closes their doors for good?

    How can we perpetual license holders install and activate C1 on another machine in case your company goes bankrupt or your investor closes the door?

    Will the activation servers be online for another x years or will there be anybody implementing a simplified offline activation? I doubt the latter two can be guaranteed, so, if you care for your loyal perpetual license customers, you should discuss internally to implement an emergency activation for that hopefully unlikely event.

    At least, you should have an official answer to this question, as you know I'm not the only one.

    Thanks
    BeO

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  • e

    @BeO I don’t feel they give a d… about perpetual licence owners. All they want is to retain you in and find a way to convert you to a subscriber. Their attitude (and their silence) has shown it several times. Every year they take for granted that you are going to give them money and it’s the same SNAFU with the license activations/revocations. They pre-sell you a new version without even showing a screenshot and they expect you to thank them for bringing you awesome new features you didn’t need the day before.

    This year, I am not upgrading unless I am forced to and because I am losing faith in this company that is playing a dangerous growth game. I wonder who/what they are listening to.

    I put my guts into making my photographic archive the most future proof possible and it should not depend on the volatility of a subscription, the potential failure of activation servers and moreover, on a company that chooses to not address legitimate concerns of customers in their own support forum.

    This just doesn’t feel right. Photographers, speak up with me.

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  • Chris McCarthy

    @Jack

    I've pre-purchased the last couple of C1Pro annual upgrades on the basis that C1Pro is a great product that I want to support, so I gladly pay early. Each year C1Pro costs me similar to the cost of one shoot, I think that's a reasonable deal. The upgrades have gone perfectly for me each year. C1Pro is still in business. All is good.

    I understand the need for activation systems because pirated copies of C1Pro are out there for download. A friend asked me to help him with C1Pro, the software on his computer didn't look right, it was pirated! Anyone who uses a pirated copy is a fool because the first thing the pirated copy will do is phone home to the hacker who hacked it to overcome the activation process, next the user's computer becomes a malware hub or worse. I wonder where the photos of the pirate users end up, have the dishonest user considered that when downloading pirated software?

    I'd love to see C1Pro engage in user education about pirated software. Make a video of what pirated C1Pro software might actually do, many would be amazed. That education video will go viral, all those private photos suddenly not so private!

    All of this said, like BeO, I still have this unanswered question:

       "Will perpetual license holders like myself be able to launch C1 in the event that the server is unavailable, broken, gone, or the company closes their doors for good?" 

    For my part, I switched from Apple Aperture to C1Pro when Apple support was discontinued, my only regret was that I didn't move to C1Pro sooner. C1Pro is just better in every way. I don't like the Adobe model so won't support it.

    Like all photographers, I spend a great deal of time in post production, sorting, adjusting etc. While I would still have all my RAW files, to be unable to launch C1Pro would be an enormous problem for me. I'm sure a robust solution from C1Pro to mitigate this could be devised.

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