How to get started with your Capture One 21 pre-order/upgrade

Comments

52 comments

  • Chris McCarthy

    Jack, it would be great to get an answer to my earlier question. How will C1 handle the possible situation where the server performing key validation becomes unavailable for some reason?

    Will perpetual license holders like myself be able to launch C1 in the unlikely event that the server is unavailable, broken, gone etc?

     

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  • FirstName LastName

    Hi, If I have subscribed to a License (Subscription license). Do I get a free uppgrade to Capture One 21? 

    I see that Subscriber get latest uppgrade with no extra cost.

    But I just had this program for 1 month and I need a confirmation that this is true. 

     

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  • Stephen Scharf

    Could this be any more COMPLICATED? I don't think so. Why do you guys continue to make managing our Licenses so complicated? I had all sorts of problems with your voucher method last December trying to upgrade to vesion 20.  Also, when I"m in my account area, it shows that Version 12 is my latest license, when its in fact Verson 20. How about you do what Adobe does and just let license holders use the same license for for all versions? 

    This is ridiculous. 

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  • Joe Frank

    What? I am not a millenial. These directions are the most complicated yet from you all and I have bought each upgrade. This makes no sense to me at all even after reading all the differing comments. Given the expense of C21 and the fact that I have purchased and repurchased your new versions, is it really to much to ask to get the new version pushed to me as nearly every other program I own? I don't get it and frankly I doubt I have the skill to do what you asked. I take pictures. I am not a programmer. Good grief. Bah!

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  • Thomas Koch

    Hmm, looks like they changed the procedure. I´m using CO on Windows. Just got the BlackFirday Upgrade deal and received a key via email.

    I then opened my existing (unlimited licence) CO20 and it immediately asked for the new key. Entered the new key and all works fine.

    Looks like they changed the process on the server, deactivation is done automatically when you buy an upgrade. So no deactivation required (in my case).

    @Chris: I share your concern and also would like to get an answer. Just tried to open CO20 without internet connection and it works just fine (starts even faster :-). Don´t know if there is a time limit for using it without internet connection.

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  • Joe Frank

    Joe Frank, OK so I tried again. C20 is deactivated (allow me to translate- it is now not usable. I get a message which says "contact support," which of course I cannot do since C20 is deactivated. So let me clarify for you, I have spent $159 for an upgrade which I cannot load and have lost the use of my photo processing system in the interim. Since you directions say one thing and do another, I am now at a loss for where to go.

    If anyone at Capture One is reading this, I am not happy at all with the loss of my photo processing software. Perhaps you could clarify if the pre-order software directions are simply hypothetical at this point. Is CO21 actually released? Perhaps you could tell me how to get any version of my software working now?

    This is really no way to treat customers.

    Joe Lee Frank

     

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  • Thomas Koch

    Joe, did you try to use your new license key for CO20? Worked for me. I know, you bought a key for CO21, but it works for CO20 as well.

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  • Joe Frank

    Thomas, There does not appear to be a way to do this since C20 will not open. I just keep getting the same deactivation message. Do you know for a fact that C21 is actually released. Since there directions all seem to point to future release and then others speak as though it were, I don't actually at this point know what to do. I guess maybe some one will come to work at CO and explain the entry point. This has been a huge waste of time and very frustrating. Thanks, Joe Lee

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  • Thomas Koch

    Joe, in my CO20 I still get the "coming soon" message and I bought  a pre-order today. So I assume CO21 is not out yet. But I´m just a happy customer, I don´t know the details of their release plan.

    Nevertheless it´s frustrating that your installation is broken. If you don´t want to wait for CO support, you can always download CO20 and install again. Then use your new license to activate it. (remember, I´m just the guy next door, so do at your own risk :-)

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  • Patrick Biller

    Joe, delete your C120, download it again and then put in your new license.

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  • Joe Frank

    Thank you I deleted it, reloaded it from the June download into application. When I tried to open I got another message saying "The license code could not be verified by the server." There is no way to enter the new code or even the old one. I am stuck with an inoperable CO of any version at this point. Joe Lee Frank

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  • Lily

    Hi Joe,

    Please, make and attach a screenshot of what is shown when you launch Capture One.

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  • Joe Frank

    OK. Same today as yesterday. More work time lost.

     

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  • Joe Frank

    Lily, Anyone. Was the screen capture a help in identifying the problem?

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  • Lily

    Ho Joe,

    This message appears as you need to click Deactivate to deactivate the software first.

    Then relaunch Capture One and enter your new license code upon activation.

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  • Michael Crowe

    Happy to report that I (Win10 user) have successfully upgraded to Capture One 21 after pre-purchasing the license, following the recommendations to Deactivate and Uninstall existing C1-20 version 13.1.3 (didn't bother to download the update to 14.0.1).

    Deactivation was done via the old software (so not via my online account).

    The uninstallation process followed the guidance of the linked article 'How to uninstall Capture One?' - apart from a few minor anomalies that I've flagged in the comments section. 

    Now to install the 'free' Styles package included!

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  • Paul Highnam

    I have installed C21 and activated successfully but it does not recognise the activation next time I open Capture One. I have to reenter the activation code every time I open C21. 

    Where have I gone wrong?

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  • Lily

    Hi Paul,

    Could you please let me know which operating system are you running and what license do you have.

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  • Paul Highnam

    Hi Lily

    I have resolved the issue of the activation code. All the chat about deactivating previous versions completely confused what is actually a straight forward upgrade. For the record I am running Mojave 10.14.6 and a Capture One Pro licence.

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  • Kosta Tsakal

    Urgently need help. Hi there I have upgraded to c21 following the steps mentioned. I opened my existing catalogue and to my surprise pictures are missing from the folders within the app. Fortunately they exist in the drive folders. This does not apply to all folders. Especially one with heavily edited photos. 

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  • Lily

    Hi Kosta,

    Could you please provide more details on that. Which folders are missing in your Catalog? Do you use a referenced Catalog (when images stay where they are and are only referenced) or a managed Catalog (when images are copied)?

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  • Tom Walters

    I have purchased a new PC and I have a C21 licence.  I have installed C21 on my new PC, but it won't launch.  What am I doing wrong?  

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