If you have purchased a pre-order - then your new license key will be valid for Capture One 21 (and upcoming service and minor releases) as well as for the previous versions of Capture One.
Please follow the steps below to ensure your upgrade installs smoothly.
1. Uninstall and deactivate old version/s of Capture One
As a precaution, we recommend uninstalling any previous versions of Capture One on your machine, prior to installing your new version of Capture One.
See our deactivation guide and uninstall guide.
You may also want to consider backing up your existing Catalog(s) - see how to do that here.
2. Download Capture One 21
Once you have deactivated and uninstalled any previous versions of Capture One, you can download Capture One 21 here.
If you require an older version, such as Capture One 12, download it from here.
3. Activate Capture One
Once you have your version of Capture One installed, you will need to activate the software.
Your Capture One license key (issued by our e-shop provider FastSpring) will look like this:
You will also need an active and verified Capture One account - this isn't always the same as your PayPal e-mail address, so please activate the software using the e-mail address tied to your Capture One account. If you don’t have an account, check the article on how to create an account.
Remember your account password - if you have forgotten your password, follow this link and select the option 'I forgot my password' underneath the 'Remember Me' checkbox.
See our activation guide if you require further information.
4. Open a Session / Catalog
A new default Catalog called 'Capture One Catalog' will be created and opened when you open your new version of Capture One for the first time. If you are new to Capture One, then this is an ideal starting point.
However, if you don't wish to use this default Catalog, simply navigate to File -> New Catalog / New Session in the main menu.
If you would like to open a previously used Session or Catalog, then go to File -> Open and select your desired Session or Catalog.
When the Session or Catalog is opened, you will be shown the following pop-up:
Select Upgrade to start using this Session / Catalog with your new Capture One software.
NOTE: Once you perform this upgrade, you cannot use this Session or Catalog in your older version of Capture One - so we always recommend backing up first.
5. Finetune the settings
While custom Styles and Presets from the Application Support folder will be available in the newest version of Capture One, you will have to adjust preferences (such as mask color, exposure warning settings, etc.) when switching to a major release as the operating system sees each major version of Capture One as a separate software program with its own preferences file.