How to get started with your Capture One 21 pre-order/upgrade

Comments

45 comments

  • Alan Boone

    ATTENTION ! If you pre-order ,you are no longer able to use Capture One until you've deactivated your current key , then reactivated it . If the various methods of deactivating don't work , you can no longer use Capture One !!!!! That's my case - and I'm very unhappy with the situation .

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  • Jeffery Haremski

    Honestly, this article makes no sense to me. Why would I deactivate my currently working (just fine) Capture One 20, and then re-activate it with the 21 key? What happens when 21 actually comes out, am I going to need yet another key? I definitely don't want to end up in the same situation as Alan Boone and not be able to use my current version of 20!

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  • Chris McCarthy

    Hi Alan and Jeffery, just to set your minds at ease, I've just pre-ordered, deactivated old code and then activated with new code, all worked well. The wording in the process description above (by jack) isn't clear in English (possibly lost something in translation perhaps?) but my version 20 software is all working after the deactivation - activation process with the new code. From the article above I'd expect 21 to be automatically activated once it is available. I hope that helps.

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  • Alan Boone

    Jeffery has said it all - although I'm sure (!!!) yet another key will not be needed . Hello Chris - your comments are of course kindly and well received . In my case the deactivate button is greyed out - so I can't deactivate -and I'm stuck . I turn to Lily's guidance - of no use : since I can't enter C1, the " License " button is greyed out .! I've found ( after the odd hour ) another way to to deal with the license issue . Lo and behold , I'm informed that the licence key ( provided by Fast Spring ) is not recognised !! I've paid €169 for the privilege of no longer being able to use C1 . The mind-set in C1 needs a very firm prod ........ ( I'm waiting for Support to come back to me ) .

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  • Jack

    You deactivate your current version of Capture One 20, because you are issued with a new key. Once this happens, your 'existing' key becomes disabled and you will need to reactivate using the upgraded key.

    There is no further action required from your end, other than deactivating and then reactivating. What Alan has stated is not true and I'd appreciate it if you got in touch with us with any issues.

    All you need to do is reactivate Capture One with the new key and then use the same one when Capture One 21 is released.

    I'd like to think there's nothing lost in translation, considering English is the only language I speak, but I'm open to getting more better at it.

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  • Chris McCarthy

    Hi Alan, sorry to hear that, sounds like a real pain. The following may or may not help! Are you on Windows or Mac OS? Are you connected to the internet when attempting to deactivate? I've just tried the process on another computer (Mac) and it's working there too. I did some screenshots as I went.

    I launched C1 and got a modal dialogue box asking me to deactivate or cancel. I chose deactivate. On the next window the 'deactivate" button was greyed out, but I got a check box to tick that said "Yes, I want to deactivate my license on this computer". Once that box was checked the deactivate button was no longer greyed out. Once deactivate was pressed the C1 launch process ceased and everything C1 closed. I then relaunched C1 and it asked me for my new key. I put the new key in and it was happy, C1 launched. I haven't tried this on Windows, only on two Mac's.

    This whole on-line key validation process does make me nervous / wonder what will happen in the future if C1 the company ceases to exist. On launch the C1 app would presumably try to contact the validation server, get no response, and perhaps the app simply won't launch any more...? Launch only if you are off line?

     

     

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  • Chris McCarthy

    Jack, please don't be offended, but are you pulling my leg when you said "getting more better at it" as a native English speaker? 

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  • Alan Boone

    Hello Jack . What I have stated is true - I'm not a liar , nor especially stupid . I understand the system perfectly - though for some of us it is strangely complicated . I have no problem with the English . You have to deactivate before you can reactivate . If the deactivate window is greyed out , you can't deactivate - and then reactivate  . This statement seems logical and sensible . If it's not so , please explain why . To say what I state is not true has no sense . Please reread my comments - I HAVE got in touch with you - I await Support's response . At every step at which I'm stuck , the window invites me to contact Support .I have done so . My request number is 60001 .

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  • Jack

    I'm of course joking - I felt like the thread needed it.

    Alan, I'm sorry if it came across that way, I really am - I read your post as 'disabled' and that we effectively lock you out of Capture One, which is not what I want people thinking.

    Guys, as you can imagine we're getting quite a lot of requests at the moment - we're really trying our hardest to get back to everyone as soon as we can and I promise you will get a helpful response.

    If you're having any trouble deactivating through the application, you can also deactivate via the website: https://support.captureone.com/hc/en-us/articles/360002401297-How-to-deactivate-Capture-One-Media-Pro-

    Just scroll down around a third of the page and you'll see instructions on how to deactivate using the website instead.

    Once you've deactivated, the next time you start Capture One, you will be asked for a license key - this is where you enter your new key that you received as part of the upgrade.

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  • Alan Boone

    Hello Chris . Many thanks for taking the trouble to try and assist - much appreciated . I'm on a Mac .I don't have a check box , but a simple click on  the question has worked . For more ridiculous complications .I'm confronted with more things to fill out . I can't just activate . I have to choose between on-line or off-line activation . I choose on-line -which requires a Profile password . I've requested it by mail - I'm still waiting . Try off-line - which requires  a new special code . I've entered it - and I'm informed that C1 is now active . I open it - and it isn't . Just the same window - choose between on-line and off-line . I'll come back later - if I'm still sane .

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  • Alan Boone

    Hello Chris . Helen of C1 has now contacted me ( I must say , in my experience "Support" has been pretty much on the ball )  - provided me with a Profile Password -and I'm back in business . I've mentioned to her that last year's system - wait for the new version , then enter the new activation code - was infinitely better - just simple . My thanks again . Alan

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  • Jeffery Haremski

    Chris, thanks for your comment. I went ahead and did what the instructions said, and C20 is working fine for me. I just wonder what is going to happen when C21 hits. Oh well, I guess I find out when that happens.

    I thought Jack's English was fine, I just found that the procedure seems odd and overly complicated for a new release of software. They must be having trouble with pirates in order to justify legitimate customers having to go through all of this trouble to keep their current version running, and the upgrade to eventually work.

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  • Chris McCarthy

    Hi Jeffery & Alan, Glad to hear.

    My deactivate - activate went fine first time (but I'm a C++ programmer, so you'd kind-of hope I'd be able get it right LOL). My guess is that the update to 21 will all work and there's particular no reason to be concerned.

    Of much greater concern is that it appears C1 has the potential to lock a user out (of their entire photo database) if their key isn't validated (? each time ?) the app is launched. For example this might occur if the C1 key validation server(s) suffered a simple DDoS attack, were hacked, or merely went off line for some other reason. I'd be very keen to hear what C1 has in place for this situation? One significant advantage of purchasing a perpetual licence is that you can access your photographs without a subscription, however, if the software won't launch then the user will be in much the same position as any other online service that's currently offline ...

    I think C1 quite rightly needs to prevent pirating of software, otherwise we all end up paying more for our legitimate software.

    Q: What is in place to provide access to our photographs in the event that C1's activation server(s) go off line?

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  • Jack

    Capture One doesn't store any of your images on a server or cloud based data centre - you can still access your images without a license. You've always been able to and you always will.

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  • yvesroulin

    I am struggling for two days now to activate again my perpetual licence after buying C1 21. my old licence code doesn't work neither the new one. HELP

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  • Martin Nemejta

    Hi,

    what do you recommend to me now. I have free express version for sony. Now I would like to try trial version capture one 20 for sony (30days trial) and then make decision stay with free express or buy c1 20. But v21 is knocking on the door and I don't want to pay for upgrade in next a few months. What do you recommend? thx for advice in advance.

     

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  • Lily

    Hi Martin,

    Please see my comment on your question in the article "How to upgrade Capture One".

    You may run the trial for Capture One 20 now and when Capture One 21 comes out, you will also see which new features and improvements will be added. Based on that, the decision can be made at any time later.

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  • Lily

    Hi Yves,

    Thank you for the comment.

    As far as I see, you have successfully activated Capture One 20 with the new key today.

    Hopefully, everything is working as expected now.

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  • Martin Nemejta

    Hi Lily, 

    thanks again.  

    So, because I donť know when will be launched the new version 21, It is quite risky now, means during next 30days with trial version, to buy current v20.  I hoped, that there is some special offer for new customers, who would like to buy C1, which guarantee new version 21 free. I expect that new version will come in next a few months, let say 2-3. 

     

     

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  • Bill Wernet

    Hi,

    I am having the unable to activate problem after preordering Capture One Pro 21.

    I have not received a new license code for some unknown reason despite paypal reporitng they have made the money available to FastSpring.

    If I did not have to use the software this would not be a problem.

    But I do.

    Not certain what to do at this point. I have a help request in but have not yet received word back (just put the request in a little while ago). This is a Friday and I am a touch concerned that no one will get to this before Monday. That would really be a problem for us here.

    Help please.

    Regards,

    Bill

     

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  • Joachim Jundt

    Jack, you said "Capture One doesn't store any of your images on a server or cloud based data centre - you can still access your images without a license. You've always been able to and you always will."

    I think what Chris was asking is not only access to the pictures but to the edits which are time consuming and therefore valuable. Also, the same question goes for users who store their pictures in the rather useless Capture One catalogs, so inside C1's own data structures. Getting them out of this packages can become time-consuming.

    I say useless because we still are waiting for a full text search within the project names, the album names - so far we only can search for filenames, pretty pointless. We are also still waiting for a better implementation of GPS data in map features. Given this is version 13, my patience will soon come to an end. C1 is a very good RAW developer, but in terms of DAM a primitive  catastrophe and and it annoys me more and more that Phase One is simply not doing anything that can be considered progress.

    Oh, and a small hint, Jack: If a customer has serious troubles following a rather weird way to deactivate and activate an old version, just to do that again once the new one is out, "joking" might just be the wrong way to answer. Capture One still has enough drawbacks to NOT make fun out of paying customers!

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  • Chris McCarthy

    Thanks Joachim, yes, I agree with you. Jack's response, while technically correct, was not helpful.  

    Possibly Jack has not understood the distinction between RAW files and what professional photographers think of as 'images' or 'finished images'. Jack, for simplicity, RAW files are somewhat analogous to film negatives and 'finished images' are analogous to retouched prints. 

    Most of us pro photographers don't provide clients with RAW files, we provide them with 'finished images'. Finished images come about through hours and hours of sorting, correcting, improving etc in applications such as Capture One Pro.

    If I cannot access my 'finished images' because I cannot open CaptureOne Pro, because a CaptureOne key validation server does not validate my key, then my only choice is to open the RAW files in some other application,  potentially starting my work all over again.

    Our industry works to deadlines.

    I'm very happy to pay for CaptureOne Pro 21 in advance, CaptureOne is a great product.  I need some security in the knowledge that a technical glitch with CaptureOne servers won't leave my 'finished images' inaccessable because I cannot open CaptureOne Pro for which I own a perpetual license.

    I hope that helps.

     

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  • Joachim Jundt

    The question I start asking myself is if it might be wise to get prepared for the moment you already described: Sort of server mishap, sort of DDoS attack or whatever. Also simply, that capture one could lock us out of our apps, no matter how unlikely that might be.

    How could I prepare? Making regularly exports of my edits using TIF 16 bit, to get the best quality to work with? And huge amounts of disk space? I don't know, but in regard of this "hard to understand why it has to be so complicated" process of deactivating and reactivating twice I become more and more doubtful if C1 is really the better alternative to Adobes forced subscription model. I can understand the need of paying salaries for programmers not only once a year but monthly. But it's hard to understand why a very modest update costs the same like some updates with more features before? Is there  more than cosmetics and the not really powerful DeHaze feature worth a paid major upgrade?. And why do get Fujifilm and Sony users rather moderate update prices and the rest of us needs to pay for camera updates we never will benefit of? Just asking...

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  • Per Karlsson

    The deactivation and re-activation worked without any problem for me. Sorry to hear some people have issues.

    However, I have one question:

    When I uninstall v.20 (as you instruct us to do when 21 is out) and install v.21, will I still have my customised workspace and keyboard shortcuts (!!) and will v.21 automatically pick them up?

    If not, it is really, really crucial that you give us instruction on how to save an migrate all that to v.21.

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  • Joachim Jundt

    That's another thing in this cumbersome deactivating/activating process. The question you ask, Per Karlsson, is absolutely relevant for each photographer and even more so the professionals working with C1. It's pretty annoying and not at all sounding like professional advice, this installation guide.

    All I can say: I was trying the Beta-Version of C1 21 (13) and the workspaces and also the shortcuts were transferred. Although I had to install it twice. C1 mentioned that betatesters should install it into a separate folder instead of the apps folder. But the installation routine didn't let me choose a separate folder and no one told me I need to create one in advance, then copy the dmg file into it, then install it.

    It would be nice if some professionals would work on this kind of unnecessary problems.

    On a Mac I could use TimeMachine to get back the old Capture One > Application support folder. I would like to look it up, but with their stupid activation circus my beta no longer works and I don't want to use the new key for the old beta.

    Seeing all this more amateurish advices coming directly from Capture One I see no point in doing the next installation of V21 differently than before: "I will just click the "Replace button" and that's it.

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  • e

    What a mess Capture One is becoming. Gosh.
    We don't need this.

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  • Lily

    Hi Per,

    That is a good question.

    When reinstalling the application and transferring to the next major release, you will chave to keep all the folders in the Application Support -> Capture One location.

    When you get Capture One 21 installed, Capture One will be able to access your custom workspaces, keyboard shortcuts sets, presets, etc.

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  • Sefarino Poulsen

    Need more help before I uninstall Captture one

    Sefarino Denmark 81 year 

     

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  • Pompeyo Martinez

    Avisarán ustedes cuando se puede activar la versión de Capture One

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  • Patrick Biller

    The deactivate link up top does not work. 

    I did it the old fashion way:

    Click 'Capture One 20' (or your version) at top of the application.

    Click 'License' 

    Click 'Deactivate'

    Close Capture One

    Reopen

    Type in new license key. 

     

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