Recommendation for users regarding Capture One’s support for macOS 11.0 (Big Sur)

Comments

17 comments

  • Mark Noormann

    Hey ! You as professial develeoper can download and test and modify your software right now.  I expect from Phase One as an professional Company an support for Big Sur right from the moment I can download it.

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  • Art Altman

    Diego, thank you for the clear explanation.   Many of us are frustrated by the time lag of complying with new releases of Apple Mac OS because it looks like Apple provides beta releases well in advance of major and minor OS production releases.  We kind of expect product developers to at least jump on the late beta's to begin testing.  

    At the same time though you may be planning your own major release, as you often do for end of November (right?), and it could be a substantial diversion right now to try to make the current version work with Big Sur when you have a major release coming soon.

    I realize it's a tough call at times, where to assign precious programming resources.  Please do what you can.  It is reasonable to have to hold off for a few weeks when a new release of Mac OS becomes available but extended delays are very frustrating.

    What about the Apple ARM processors?  Apple has seeded the development community with ARM machines to test on.   At a minimum, I think you could test the Intel version of Capture One to see whether it works via the Rosetta 2 translator on Apple ARM machines.   Certainly it will take time to do a native ARM version of Capture One but at least if you could test the Intel version on Rosetta 2 on ARM machine, that would be a big benefit to your clients.

    I think that Adobe plans to have native ARM versions available on day one of the release of the Apple ARM machines.  At the least, you should try to test your Intel version on Rosetta 2.

    Thank you.

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  • Gustavo Pizano

    Hello Diego.
    If im not mistaken tethering got broken on a cycle update and not on the major os release.
    As a mac/ios developer myself, I understand and support when u say that people shall hold for a couple of weeks until app developers stabilizes their apps. What i have always seen shady in capture one is the fact that u stop support on current version of the OS(or incoming version) with the current C1 version, then a month later, new C1 version comes out with support for that OS and leave everyone in the air, making us buy either subscription or a new version license.
    I guess is ur marketing strategy. Lets hope at least C1-21 will come with Metal support that will bring tons of benefits, and drop that dying dinosaur (openCL) where it belongs.

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  • MARVENG

    I bought my license a month ago. You knew Big Sur was coming.

    If Capture One does not work, I will be seeking a refund or free upgrade.

    ps:

    • The OS itself can contain bugs which can hinder your workflow drastically

    Does Apple know you are saying this?

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  • Darryl Young

    Thanks for sharing, Diego. As a software engineer I understand how difficult it can be to keep up with major OS updates while also trying to focus on your features but I think the message might've been a little better if there was some indication as to when you're aiming to actually support Big Sur with current versions of Capture One. I really hope we don't see Capture One 21 appear next month with full Big Sur support but prior versions left with no support and no message of whether support will even come.

    The Big Sur developer betas have been out since WWDC. I think, maybe next year, it would be nicer for your customers if you'd share this news earlier as I imagine it's been known for a while that this would be the case. Many people are already running the almost-GM builds of Big Sur and finding out Capture One won't be supported, so close to release, is a little disappointing.

    Anyway, I get that software development is hard and that it gets substantially harder when you're working on something as popular as Capture One. Thanks for all that you've done so far and I wish you the best of the luck with everything moving forwards.

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  • Rick Proctor

    This is an incredibly unprofessional way to communicate with your customers. The annual upgrade cycle is very predictable, the betas have been available since June and are very stable for betas. You've had time to make any necessary changes, and you're instead blaming Apple.

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  • alessandro cecconi

    What you people seem to forget ( or the newbies do not know) is that it is Capture one modus operandi every year since version 7 to make the same recommendation. At the same time coincidentally they come out with a new version that IS compatible with the new system... some would say this is a shady tactic... I dont know. But the facts are these... Mid Nov new OSX that is incompatible ( or not supported)  and at the same time a paid upgrade that is... you guessed supported. 😂

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  • Lyubomir Lyubenov

    This might be valid for fixed license users, who more or less are on their own with the support, but you have no excuse for the subscription users, who are giving away good money for you to be well prepared new OS releases. And while you are in drama for a new OS, what about the expected Apple Silicon - do you realize how important it is for photography users to get support on this one ASAP and that it can be a real deal “for our workflow”?

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  • Brian Moore

    Well, that's stupid. Telling ppl not to download Apple updates. Not updating your Mac OS leaves you more vulnerable to Hackers/Malware, etc... I always try and keep my Mac up to date. Keeping your software up to date is one of the most important things you can do to maintain your Apple product's security. But here you're telling ppl not to. Unbelievable! 

     

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  • Nassim Abed

    The question is, will there be a patch for version 20 to work on the new Mac OS? Or will we be forced to purchase version 21?

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  • Peter Hawkes

    Does 21 work with Big Sur or is that in development as well as a patch for 20?

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  • Ken Ng

    I'm running C1 20 (build 13.1.3.9) on the Big Sur beta at the moment. While it may not be officially, C1 20 seems to work fine in most cases for me. Had not encountered any issue thus far. But having said that, I'm not a power user and my Fuji X100F is not a supported camera for the live view mode.

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  • Peter Hawkes

    Fully accept that waiting is a good option having learnt from bitter experience that software says it is OS compliant as tested on the BETA and then for Apple to make a slight change before releasing to the public!!

    Would still expect C1 to give its loyal users a taster of what is to come and some idea of release like Skylum have done with their Luminar users :(

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  • Brian Moore

    Luminar 4 sucked. I’m sorry but it was so buggy. I was using it on my 2015 mbp (not my 2012) and it was so buggy. It crashed, the sky replacement had spots in it. Kinda like when your sensor is dirty. I couldn’t believe it. I downloaded it because of all the hype. But definitely not impressed.
    As a side note. Don’t get me wrong. I REALLY like C1. It’s such a great program. And the learning curve and tutorials are great. But, it sucks when company’s shift the blame and points the finger at everyone else and NOT take full responsibility and making their software compatible. It’s NOT Apples responsibility. I just hope C1 Focus it’s attention on customer service and compatibility. But now I have to spend another $109.00 + dollars after buying C1 for Sony 7 months ago. How do i explain that to my wife? I think would be cheaper if I just started skydiving. Lol

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  • Ken Ng

    After reading this thread and the C1 21 pre order page, I’m starting to be a little disappointed that I chosen C1 as my alternative to being an Adobe subscription hostage. Especially with the way C1 handles feature upgrades, it just feels like they are doing the exact same Adobe playbook. Perhaps they always had and I never noticed. I did a bit of Googling and found the C1 21 beta release notes and if what I saw was indicative of how C1 introduces features that I would have assumed they would have included as a feature upgrade as part of an existing version (new format support, faster performance, new OS support, etc) it makes it just as bad as Adobe. The upgrade pricing is not attractive at all and seems to really be pushing you towards the yearly subscription model instead.

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  • Etienne Boeziek

    I would definitely appreciate testing C1 v12 too and perhaps a small update to maintain OS compatibility. These apps are all 64bits and should continue working for a few years.

    I am not ready yet to buy every upgrade.

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  • MARVENG

    I see they have changed the headline of this. It used to say "Capture One does not support MacOS 11.0 (Big Sur)", which I thought was a little 'tail wagging the dog'.

    I would have hoped for a warning when I bought my license last month: "will not work with the upcoming macOS 11".....they knew it was coming.

    As far as I am concerned, this is their Gerald Ratner moment.

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