Recommendation for users regarding Capture One’s support for macOS 11.0 (Big Sur)

Comments

30 comments

  • Mark Noormann

    Hey ! You as professial develeoper can download and test and modify your software right now.  I expect from Phase One as an professional Company an support for Big Sur right from the moment I can download it.

    12
    Comment actions Permalink
  • Art Altman

    Diego, thank you for the clear explanation.   Many of us are frustrated by the time lag of complying with new releases of Apple Mac OS because it looks like Apple provides beta releases well in advance of major and minor OS production releases.  We kind of expect product developers to at least jump on the late beta's to begin testing.  

    At the same time though you may be planning your own major release, as you often do for end of November (right?), and it could be a substantial diversion right now to try to make the current version work with Big Sur when you have a major release coming soon.

    I realize it's a tough call at times, where to assign precious programming resources.  Please do what you can.  It is reasonable to have to hold off for a few weeks when a new release of Mac OS becomes available but extended delays are very frustrating.

    What about the Apple ARM processors?  Apple has seeded the development community with ARM machines to test on.   At a minimum, I think you could test the Intel version of Capture One to see whether it works via the Rosetta 2 translator on Apple ARM machines.   Certainly it will take time to do a native ARM version of Capture One but at least if you could test the Intel version on Rosetta 2 on ARM machine, that would be a big benefit to your clients.

    I think that Adobe plans to have native ARM versions available on day one of the release of the Apple ARM machines.  At the least, you should try to test your Intel version on Rosetta 2.

    Thank you.

    7
    Comment actions Permalink
  • Gustavo Pizano

    Hello Diego.
    If im not mistaken tethering got broken on a cycle update and not on the major os release.
    As a mac/ios developer myself, I understand and support when u say that people shall hold for a couple of weeks until app developers stabilizes their apps. What i have always seen shady in capture one is the fact that u stop support on current version of the OS(or incoming version) with the current C1 version, then a month later, new C1 version comes out with support for that OS and leave everyone in the air, making us buy either subscription or a new version license.
    I guess is ur marketing strategy. Lets hope at least C1-21 will come with Metal support that will bring tons of benefits, and drop that dying dinosaur (openCL) where it belongs.

    7
    Comment actions Permalink
  • MARVENG

    I bought my license a month ago. You knew Big Sur was coming.

    If Capture One does not work, I will be seeking a refund or free upgrade.

    ps:

    • The OS itself can contain bugs which can hinder your workflow drastically

    Does Apple know you are saying this?

    2
    Comment actions Permalink
  • Darryl Young

    Thanks for sharing, Diego. As a software engineer I understand how difficult it can be to keep up with major OS updates while also trying to focus on your features but I think the message might've been a little better if there was some indication as to when you're aiming to actually support Big Sur with current versions of Capture One. I really hope we don't see Capture One 21 appear next month with full Big Sur support but prior versions left with no support and no message of whether support will even come.

    The Big Sur developer betas have been out since WWDC. I think, maybe next year, it would be nicer for your customers if you'd share this news earlier as I imagine it's been known for a while that this would be the case. Many people are already running the almost-GM builds of Big Sur and finding out Capture One won't be supported, so close to release, is a little disappointing.

    Anyway, I get that software development is hard and that it gets substantially harder when you're working on something as popular as Capture One. Thanks for all that you've done so far and I wish you the best of the luck with everything moving forwards.

    2
    Comment actions Permalink
  • Rick Proctor

    This is an incredibly unprofessional way to communicate with your customers. The annual upgrade cycle is very predictable, the betas have been available since June and are very stable for betas. You've had time to make any necessary changes, and you're instead blaming Apple.

    5
    Comment actions Permalink
  • alessandro cecconi

    What you people seem to forget ( or the newbies do not know) is that it is Capture one modus operandi every year since version 7 to make the same recommendation. At the same time coincidentally they come out with a new version that IS compatible with the new system... some would say this is a shady tactic... I dont know. But the facts are these... Mid Nov new OSX that is incompatible ( or not supported)  and at the same time a paid upgrade that is... you guessed supported. 😂

    0
    Comment actions Permalink
  • Lyubomir Lyubenov

    This might be valid for fixed license users, who more or less are on their own with the support, but you have no excuse for the subscription users, who are giving away good money for you to be well prepared new OS releases. And while you are in drama for a new OS, what about the expected Apple Silicon - do you realize how important it is for photography users to get support on this one ASAP and that it can be a real deal “for our workflow”?

    3
    Comment actions Permalink
  • Brian Moore

    Well, that's stupid. Telling ppl not to download Apple updates. Not updating your Mac OS leaves you more vulnerable to Hackers/Malware, etc... I always try and keep my Mac up to date. Keeping your software up to date is one of the most important things you can do to maintain your Apple product's security. But here you're telling ppl not to. Unbelievable! 

     

    3
    Comment actions Permalink
  • Nassim Abed

    The question is, will there be a patch for version 20 to work on the new Mac OS? Or will we be forced to purchase version 21?

    1
    Comment actions Permalink
  • Peter Hawkes

    Does 21 work with Big Sur or is that in development as well as a patch for 20?

    0
    Comment actions Permalink
  • Ken Ng

    I'm running C1 20 (build 13.1.3.9) on the Big Sur beta at the moment. While it may not be officially, C1 20 seems to work fine in most cases for me. Had not encountered any issue thus far. But having said that, I'm not a power user and my Fuji X100F is not a supported camera for the live view mode.

    2
    Comment actions Permalink
  • Peter Hawkes

    Fully accept that waiting is a good option having learnt from bitter experience that software says it is OS compliant as tested on the BETA and then for Apple to make a slight change before releasing to the public!!

    Would still expect C1 to give its loyal users a taster of what is to come and some idea of release like Skylum have done with their Luminar users :(

    1
    Comment actions Permalink
  • Brian Moore

    Luminar 4 sucked. I’m sorry but it was so buggy. I was using it on my 2015 mbp (not my 2012) and it was so buggy. It crashed, the sky replacement had spots in it. Kinda like when your sensor is dirty. I couldn’t believe it. I downloaded it because of all the hype. But definitely not impressed.
    As a side note. Don’t get me wrong. I REALLY like C1. It’s such a great program. And the learning curve and tutorials are great. But, it sucks when company’s shift the blame and points the finger at everyone else and NOT take full responsibility and making their software compatible. It’s NOT Apples responsibility. I just hope C1 Focus it’s attention on customer service and compatibility. But now I have to spend another $109.00 + dollars after buying C1 for Sony 7 months ago. How do i explain that to my wife? I think would be cheaper if I just started skydiving. Lol

    -1
    Comment actions Permalink
  • Ken Ng

    After reading this thread and the C1 21 pre order page, I’m starting to be a little disappointed that I chosen C1 as my alternative to being an Adobe subscription hostage. Especially with the way C1 handles feature upgrades, it just feels like they are doing the exact same Adobe playbook. Perhaps they always had and I never noticed. I did a bit of Googling and found the C1 21 beta release notes and if what I saw was indicative of how C1 introduces features that I would have assumed they would have included as a feature upgrade as part of an existing version (new format support, faster performance, new OS support, etc) it makes it just as bad as Adobe. The upgrade pricing is not attractive at all and seems to really be pushing you towards the yearly subscription model instead.

    3
    Comment actions Permalink
  • Etienne Boeziek

    I would definitely appreciate testing C1 v12 too and perhaps a small update to maintain OS compatibility. These apps are all 64bits and should continue working for a few years.

    I am not ready yet to buy every upgrade.

    0
    Comment actions Permalink
  • MARVENG

    I see they have changed the headline of this. It used to say "Capture One does not support MacOS 11.0 (Big Sur)", which I thought was a little 'tail wagging the dog'.

    I would have hoped for a warning when I bought my license last month: "will not work with the upcoming macOS 11".....they knew it was coming.

    As far as I am concerned, this is their Gerald Ratner moment.

    1
    Comment actions Permalink
  • Brandon Shigeta

    Big Sur is out! Has anyone tried it with C1 20? The previous OS update to Catalina took C1 several months AND updates for it even load on my computer and in the end I had to go back to Lightroom (which worked perfectly day one). My workflow is flexible, but hoping not to have to switch again.

    0
    Comment actions Permalink
  • Brian Moore

    I tried downloading Big Sur and we have red internet. And BS (lol) is a 12.3gb file. Said 3 hrs to DL! Server overload? So idk.
    I’m just disappointed 😞 at C1. I just bought it 7 months ago and now have to repurchase it all over again. I’m thinking about just saying Screw It, and keeping what I have until it doesn’t work and going back to LR5. I have the original Nic software that was free until DxO bought it. It works pretty good with LR5. I can’t keep shelling out money every 7 months. So idk. I’m kinda stuck. C1 is such a great program. But I do not agree with C1’s Strategy. They will loose a lot of customers. Especially with CV 19 putting ppl out of work.

    2
    Comment actions Permalink
  • Brandon Shigeta

    Looks like Adobe just announced Lightroom Classic 10.x support on Big Sur 3 hours ago. Worst case scenario I can use Lightroom if C1 breaks.

    2
    Comment actions Permalink
  • Myles Formby

    To be honest this isn't really acceptable.  Capture One is the most expensive software I pay for, more expensive than Photoshop and Lightroom combined.

    The developer version of Big Sur has been available since June Capture One should support it the moment it is released.

     

    8
    Comment actions Permalink
  • MARVENG

    I went back to Lightroom Classic (which is now v_10) when C1 made this announcement.

    I am so happy.

    -1
    Comment actions Permalink
  • Brian Moore

    Ok, I did a CLEAN install of Big Sur (download made a bootable flash drive of Big Sur). Installed C1 for Sony. GOOD NEWS. Seem to be working pretty good I'm happy to say. I edited a Sony ARW raw file. The layers are working, etc... If you have any issues, I suggest you do a CLEAN install of Big Sur to begin with. My computer is a 2015 MBP Retina 13" w/ 2.7GHz i5 and 8gb of ram, stock SSD. 

    It's a tough discussion. C1 is a GREAT program with a very short learning curve. MUCH easier to learn for the new end user than any PS program... Plus, they have some excellent tutorials out, and they do some great webinars on FB and Youtube.

     

    2
    Comment actions Permalink
  • Georg Metz

    Dear developers at Phase One, please read TODAY'S release notes of Affinity software:

    "1.8.6 for macOS is here!
    And it’s fully optimized for the next generation of Mac.

    Ready to go on Apple’s new macOS Big Sur and primed to deliver superfast performance on Macs with M1 chips, our latest update to the macOS versions of our apps means huge performance gains."

    So, do you really believe that your update progress and this kind of communication is acceptable for your customers in any kind? That's funny! Ehhhm..... no, it's not.

     

     

     

    3
    Comment actions Permalink
  • Mirosław Żak

    This is a mockery! When will you comment on this C1 Dev?

    0
    Comment actions Permalink
  • Luis Velez

    In my humble opinion, please just hold a bit migration to Big Sur until the software industry has an stable solution... While Lightroom doesn't seem to have any issues with Big Sur, Photoshop does on some of their functions... Wondering if C1 is going to support Apple M1 silicon as well? So many changes...

     

    Please find Adobe Photoshop / Lightroom / Lightroom Classic articles on Big Sur:

    https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

    https://helpx.adobe.com/lightroom-classic/kb/macos-big-sur-compatibility.html

    https://helpx.adobe.com/lightroom-cc/kb/macos-big-sur-compatibility.html

     

    Additionally, think about to test all your external devices: Monitor calibration, graphic tablet, etc.

    0
    Comment actions Permalink
  • Ofir Abramov

    and now? 

    0
    Comment actions Permalink
  • Horst Fischer

    Habe soeben von Catalina auf Big Sur (Version 11.0.1) aktualisiert 😎

    Capture One (Version 13.1.3.9) läuft perfekt 👌🏼

    Tethering funktioniert ohne Einschränkung 😀

     

    Mein System,

    iMac (Retina 5K, 27'', ultimo 2014 / Prozessor 4 GHz Quad-Core Intel Core i7 / Speicher 32 GB 1600 MHz DDR3 / Festplatte 1 TB Flash-Speicher / Grafikkarte AMD Radeon R9 M295X 4 GB.

     

    Keine Angst vor Big Sur und C1

    Alles läuft Super gut und schnell 😉

    0
    Comment actions Permalink
  • Niranjan Nanda

    What this guy is talking about? Why can't C1 download the betas and test themselves? Don't you guys have spare machines? 

    Their product might be good, but the support is useless. 

    2
    Comment actions Permalink
  • Brian Moore

    From my understanding, Apple has Rosetta 2 so you can use intel based programs on the new Apple M1 silicon chip. But, as far as the progress of C1 20 on anything else, is unknown. C1 is not really communicating with any of it's customers about compatibility with C1 and Big Sur, an now, C1 21 is soon to be released, no word on that either... All they say is, DON'T upgrade. Soooooo, I guess it's a guessing game.

    As Niranjan Nanda above said, support is useless.

    0
    Comment actions Permalink

Please sign in to leave a comment.