Capture One 21 FAQ

Comments

110 comments

  • ErikB

    It makes me worried when any company tries to get consumers to preorder and won't give them any details what will be offered. I'm sure refunds won't be given to those who are disappointed with the features. 

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  • Matthew Boniface

    "Under any circumstances, we cannot comment on future releases. This is a standard procedure for almost every piece of software that is unreleased."

    This is nonsense, almost every piece of software will advertise what features are coming - especially if they're asking for pre-orders.

    If you don't want to disclose anything, then it doesn't make sense to ask for pre-orders.

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  • Kees van Dongen

    Sorry, I never buy anything if I don't know what I get. It looks like no new features to me. Don't get me wrong, I like the software but I don't get this strategy.

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  • Colin Chambers

    I purchased CaptureOne 20 for 2 reasons: I love the software; and I hate Adobe’s business model of endless payments. To not be given even a hint of what features will accompany v21, or the refund policy, or system requirements, is just puzzling. If you start to act like Adobe, people like me might begin to lose confidence and move to another platform such as On1 or Luminar. There are a lot of post processing options out there for consumers. Why do existing customers even need to pay almost full price (80%) for what is likely just an ‘update’ to the existing software? I’m a fan of CaptureOne, please don’t alienate your existing customer base. Please, don’t become another Adobe.

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  • Mika Leinonen

    You are asking people to pre-order, but you don't even tell what new and improved features C1 21 will offer? Are you serious? With this tactics you will soon loose majority of your user base. You are practically charging 80% of the price of the new product and you are not even telling what we get with that money? That is crazy...


     

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  • FirstName LastName

    I  bought capture one 20 earlier this month I thought the idea of paying for a license was so that I don't have to keep paying for software, why wouldn't you tell me before buying that there's a new version coming out so soon?

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  • Tim timgreen

    This is simply silly. I'm a software developer and we distribute our software internationally online from our website, just as you do. We would never even consider asking people to pay in advance for a new version without some information on what they are getting. Usually we will also provide an open beta for them to test before paying any money.

    You are really not doing yourselves any favors with this policy. I do understand that it's quite possible that you actually have some great features and that people who pre-order will get more than they expect. Unfortunately, this was probably thought up by someone in marketing with no understanding of human psychology. All you are achieving at the moment is destroying customer loyalty and good will. Just look at the comments on this blog posting.

    The question is, are you going to fix it? Or are you just going to be stubborn, because you're afraid to admit an error?

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  • Kees van Dongen

    Sorry to hear that, Lily. Then my latest upgrade to C1 20 will stay probably my last upgrade. This same customer-unfriendly behaviour was the reason to quit with Adobe. It is a shame :(

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  • Bengt Kruse

    You say you can pre-book capture one 21 men
    can not tell what is new, I do not want to buy the pig in the sack

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  • FirstName LastName

    Yeah, it is weired. I'm very happy with C1 20. I dont need any additional features... I just wanted to support company because of good product but I will rather stay with 20 if they arevnot honest...It seems there will be not any real improvement or new feature.

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  • Rory

    Not revealing new features is not standard practice. Apple tell us months in advance what we are getting with upcoming versions of iOS and OS X. As do luminar. Making people pay and not knowing what they’re paying for is a scam. Think I just decided to ditch capture one altogether. Just not an ethical approach. People who pay without knowing what they’re getting equate to “fools and their money are easily parted”

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  • Mika Leinonen

    Lily,
    I don't want to be beta tester (basically doing your R&D job for free) and also pay for the product. I can be beta tester IF I get actual product for free. That is more fair.

    Only fool person will pay for the product unless he/she knows what he/she will get with money he/she has paid.

     

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  • FirstName LastName

    Kees van Dongen > absolutely agree.

    It really seems there is nothing worth to upgrade. That is why this strategy. I cannot see any other reason not to tell people what is new in the new version one month before release. 

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  • Matthew Stough

    Whatever is in C21, it ain't worth it until you put HEIC support in C20!  Period.

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  • YIU CHONG LI

    Honestly, did you read what you wrote before you post it public? Does it make sense to you if you are a potential customer of your product?

    No offense. I love my copy of Capture One. But we are not asking your own or official comment of any future product of your company, nobody interested to know your comment. We just need the fact of the product to make our own purchase decision. I would not (or simply cannot, if I am a business customer) buy something that I do not know whether it will support my camera or not.

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  • Kirill Sergeev

    I've bought C1 20 two weeks ago, and in few days started to receive an invitation to pre order the upgrade to C1 21 with the opportunity to use C20 before the release. As for me it's not fair to sell "end of life" product without giving an option to pay for C1 21. I strongly believe it was a marketing mistake.

    I love your product and stayed with you for almost 10 years, but for the tricks like this I feel myself tricked and deceived, and upset. 

    Hopefully, you will make a lessons learnt and make a special offer to the users that bought your product within 30 days period prior the date of upgrade option was issued. 

    :(((

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  • Marcin Wilk

    Asking for money without any info what new product have to offer compared to older one, is most funny move i've seen in software developing for many years :) It's not shot in the foot, but more like shot in both knees :D If it would be my company, i would instantly fire person who got that idea, with the one who accepted that. Even unknown 3rd world companies don't do that :)

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  • Tom Heim

    Error loading adjustment mask. This is a real problem with Capture One 20. You spend hours creating and fine tuning masks which disappear the next time you access the session or catalog. Do a search on Error Loading Adjustment Mask and you will find this problem has existed for months with numerous complaints and no response from Phase One. If you’re one of those individuals who have encountered this problem, you quickly realize you’ve paid a lot of money for an unusable product. And now Phase One expects these same customers to have faith the next version will function properly when they haven’t repaired or even acknowledged this issue with the current version? The version prior to 20 worked fine. I paid full price for the upgrade to 20 and now have an unusable product. I will not pay again. For now, Phase One has lost me as a customer. Until Phase One addresses this issue and resolves it, I will stay with Adobe. If it is resolved I will return to C1 20 and may consider upgrading to 21. But only AFTER I see the features.

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  • FirstName LastName

    Is there any refund in place? If I preorder C1 21 and after release I will not be satisfafied, can I request refund and stay with C1 20?

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  • david Giancatarina

    Capture One 21 system requirements ?

     

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  • Tim timgreen

    This is getting out of hand. As I tried to say in my previous post, I doubt whether there is any negative intent on the part of Phase One in this. I'm pretty sure that if they're doing this they have something in the new version that they're sure their users are going to like a lot, and they genuinely wanted to surprise and delight people by presenting it this way. Unfortunately they chose the wrong time to do it -- few people are likely to buy a blind upgrade in the middle of a pandemic crisis -- and even without that this method would probably have upset quite a few users for whom the upgrade price represents a significant investment. It creates an unpleasant dilemma feeling: If I pay the money and it's not anything I need I've lost money that I can hardly afford, and if I don't buy it and it's something I really need I have to pay even more money I can't afford to get it.

    The problem is probably partly that Phase One is used to selling cameras that cost more than cars. In their eyes the cost of Capture One is just pocket change, peanuts. Like Apple, they have so much money themselves that they simply cannot imagine a life in which the price of Capture One is a significant investment.

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  • Phil Besant

    I to have just bought capture one pro and no one had told me that there was a new version coming out I feel that I have been miss so,d this package .if there was a new version coming out I feel that I should be given the latest license and then could use the 20 version until the release date

     

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  • boris horel

    How to go from the cool company that was doing things right against terrible adobe , to arrogant and pretentious company that ask full price for a before /after button .. I ve always stayed quite bitter after purchasing Capture one 20 Upgrade from 12 to realise It was nothing more than a minor update ..Less than a year and you want more money ?

    meanwhile adobe gets slowly things better with every free updates and I’m slowly But surely going back to Lightroom .

    You should realise that this new border line and almost bully way of doing things is wrong and eventually lead to a massive loss of reputation . 

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  • Rory

    Agree with Kees van Dongen. I’m now done with Capture One.

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  • Peter Hawkes

    Luminar AI has been offered on discount for a month or so and not due for release until November but they did accompany the offer with a video showing what was coming and a 30 day money back guarantee if not satisfied on launch. Capture One, as possibly the market leader, are missing a trick here! As a subscriber to C1 I am however confident that I will be pleased with 21 but fail to see why a flavour of what is coming, together with launch date, cannot be shared.

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  • FirstName LastName

    This procedure of not telling users what's in the upgrade is in my opinion downright terrible! This is not how you treat you customers. And you know it : everyone hopes for the panoramic stitching to be introduced. A feature every other product already has. Let me tell you why they don't reveal the feature list : it's not there! Simple as that. And don't tell me or anyone else you don't have to pre-order! No you don't and you shouldn't.

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  • Colin Chambers

    Customer feedback is the cheapest, most valuable form of product research a company can get. Time to start listening to what your customers are telling you. That is of course if you wish to remain in business in this very competitive space. It’s cheaper to keep existing customers than it is to try to acquire new ones. Marketing 101.

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  • Edgard Berendsen

    "Under any circumstances, we cannot comment on future releases. This is a standard procedure for almost every piece of software that is unreleased."

    That's right, but to sell something without any specification is not a standard procedure and Capture One is well known for overstretched marketing claims and offering very little in every update (specially from 12 to 20).

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  • picturesofewe

    "This is a standard procedure for almost every piece of software that is unreleased."

     

    I have never seen a company offer pre-order for a product without any description of the product. It's just weird.

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  • tomas tlange6208

    Does 21 works with OS 10.13?

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