Capture One 21 FAQ

Comments

88 comments

  • Roberto Lugones

    Espero. Que este solucionado el problema con las tarjetas gráficas rx 580

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  • FirstName LastName

    I  bought capture one 20 earlier this month I thought the idea of paying for a license was so that I don't have to keep paying for software, why wouldn't you tell me before buying that there's a new version coming out so soon?

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  • PaulW

    Likewise!

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  • Bengt Kruse

    You say you can pre-book capture one 21 men
    can not tell what is new, I do not want to buy the pig in the sack

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  • FirstName LastName

    Is there any refund in place? If I preorder C1 21 and after release I will not be satisfafied, can I request refund and stay with C1 20?

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  • ErikB

    It makes me worried when any company tries to get consumers to preorder and won't give them any details what will be offered. I'm sure refunds won't be given to those who are disappointed with the features. 

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  • FirstName LastName

    Yeah, it is weired. I'm very happy with C1 20. I dont need any additional features... I just wanted to support company because of good product but I will rather stay with 20 if they arevnot honest...It seems there will be not any real improvement or new feature.

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  • Peter Hawkes

    Luminar AI has been offered on discount for a month or so and not due for release until November but they did accompany the offer with a video showing what was coming and a 30 day money back guarantee if not satisfied on launch. Capture One, as possibly the market leader, are missing a trick here! As a subscriber to C1 I am however confident that I will be pleased with 21 but fail to see why a flavour of what is coming, together with launch date, cannot be shared.

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  • Kees van Dongen

    Sorry, I never buy anything if I don't know what I get. It looks like no new features to me. Don't get me wrong, I like the software but I don't get this strategy.

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  • tomas tlange6208

    Does 21 works with OS 10.13?

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  • FirstName LastName

    Kees van Dongen > absolutely agree.

    It really seems there is nothing worth to upgrade. That is why this strategy. I cannot see any other reason not to tell people what is new in the new version one month before release. 

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  • Colin Chambers

    I purchased CaptureOne 20 for 2 reasons: I love the software; and I hate Adobe’s business model of endless payments. To not be given even a hint of what features will accompany v21, or the refund policy, or system requirements, is just puzzling. If you start to act like Adobe, people like me might begin to lose confidence and move to another platform such as On1 or Luminar. There are a lot of post processing options out there for consumers. Why do existing customers even need to pay almost full price (80%) for what is likely just an ‘update’ to the existing software? I’m a fan of CaptureOne, please don’t alienate your existing customer base. Please, don’t become another Adobe.

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  • Matthew Stough

    Whatever is in C21, it ain't worth it until you put HEIC support in C20!  Period.

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  • Phil Besant

    I to have just bought capture one pro and no one had told me that there was a new version coming out I feel that I have been miss so,d this package .if there was a new version coming out I feel that I should be given the latest license and then could use the 20 version until the release date

     

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  • david Giancatarina

    Capture One 21 system requirements ?

     

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  • Matthew Boniface

    "Under any circumstances, we cannot comment on future releases. This is a standard procedure for almost every piece of software that is unreleased."

    This is nonsense, almost every piece of software will advertise what features are coming - especially if they're asking for pre-orders.

    If you don't want to disclose anything, then it doesn't make sense to ask for pre-orders.

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  • josete luisete

    There won't be a native version for Linux so ...

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  • Tom Heim

    Error loading adjustment mask. This is a real problem with Capture One 20. You spend hours creating and fine tuning masks which disappear the next time you access the session or catalog. Do a search on Error Loading Adjustment Mask and you will find this problem has existed for months with numerous complaints and no response from Phase One. If you’re one of those individuals who have encountered this problem, you quickly realize you’ve paid a lot of money for an unusable product. And now Phase One expects these same customers to have faith the next version will function properly when they haven’t repaired or even acknowledged this issue with the current version? The version prior to 20 worked fine. I paid full price for the upgrade to 20 and now have an unusable product. I will not pay again. For now, Phase One has lost me as a customer. Until Phase One addresses this issue and resolves it, I will stay with Adobe. If it is resolved I will return to C1 20 and may consider upgrading to 21. But only AFTER I see the features.

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  • Mika Leinonen

    You are asking people to pre-order, but you don't even tell what new and improved features C1 21 will offer? Are you serious? With this tactics you will soon loose majority of your user base. You are practically charging 80% of the price of the new product and you are not even telling what we get with that money? That is crazy...


     

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  • Rory

    Not revealing new features is not standard practice. Apple tell us months in advance what we are getting with upcoming versions of iOS and OS X. As do luminar. Making people pay and not knowing what they’re paying for is a scam. Think I just decided to ditch capture one altogether. Just not an ethical approach. People who pay without knowing what they’re getting equate to “fools and their money are easily parted”

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  • Kirill Sergeev

    I've bought C1 20 two weeks ago, and in few days started to receive an invitation to pre order the upgrade to C1 21 with the opportunity to use C20 before the release. As for me it's not fair to sell "end of life" product without giving an option to pay for C1 21. I strongly believe it was a marketing mistake.

    I love your product and stayed with you for almost 10 years, but for the tricks like this I feel myself tricked and deceived, and upset. 

    Hopefully, you will make a lessons learnt and make a special offer to the users that bought your product within 30 days period prior the date of upgrade option was issued. 

    :(((

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  • Robert Zolles

    as said repeatedly - you should really think about communicating new features or specs. there is no need for details, but nobody will be satisfied with these pre-orders (even if purchased nevertheless).

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  • Lily

    As it is stated above,  those who are interested in what Capture One 21 will look like and what features it will offer - then feel free to sign up for our Beta Tester Program.

    Please keep in mind that sharing and revealing any information about new features and tools in Beta is strictly prohibited under the NDA.

    You will be able to upgrade to Capture One 21 at any time once you make a decision to do so.

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  • Kees van Dongen

    Sorry to hear that, Lily. Then my latest upgrade to C1 20 will stay probably my last upgrade. This same customer-unfriendly behaviour was the reason to quit with Adobe. It is a shame :(

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  • Rory

    Agree with Kees van Dongen. I’m now done with Capture One.

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  • Mika Leinonen

    Lily,
    I don't want to be beta tester (basically doing your R&D job for free) and also pay for the product. I can be beta tester IF I get actual product for free. That is more fair.

    Only fool person will pay for the product unless he/she knows what he/she will get with money he/she has paid.

     

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  • Tad Arnold

    PLEASE, PLEASE, PLEASE add "Same folder as original" to the Export/Destination drop down menu like LR.

    Waiting for V21   Tad

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  • Colin Chambers

    Customer feedback is the cheapest, most valuable form of product research a company can get. Time to start listening to what your customers are telling you. That is of course if you wish to remain in business in this very competitive space. It’s cheaper to keep existing customers than it is to try to acquire new ones. Marketing 101.

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  • YIU CHONG LI

    Honestly, did you read what you wrote before you post it public? Does it make sense to you if you are a potential customer of your product?

    No offense. I love my copy of Capture One. But we are not asking your own or official comment of any future product of your company, nobody interested to know your comment. We just need the fact of the product to make our own purchase decision. I would not (or simply cannot, if I am a business customer) buy something that I do not know whether it will support my camera or not.

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  • Marcin Wilk

    Asking for money without any info what new product have to offer compared to older one, is most funny move i've seen in software developing for many years :) It's not shot in the foot, but more like shot in both knees :D If it would be my company, i would instantly fire person who got that idea, with the one who accepted that. Even unknown 3rd world companies don't do that :)

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