Capture One 21 FAQ

Comments

89 comments

  • FirstName LastName

    @ Tad Arnold Your wish is my command! In fact, can already do that with v20 and even designate that it goes into a named sub-folder. Do you have v20? I’ve completed a trial of v20 recently and found out how to do what I have described above with a small bit of Googling.

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  • Tim timgreen

    This is simply silly. I'm a software developer and we distribute our software internationally online from our website, just as you do. We would never even consider asking people to pay in advance for a new version without some information on what they are getting. Usually we will also provide an open beta for them to test before paying any money.

    You are really not doing yourselves any favors with this policy. I do understand that it's quite possible that you actually have some great features and that people who pre-order will get more than they expect. Unfortunately, this was probably thought up by someone in marketing with no understanding of human psychology. All you are achieving at the moment is destroying customer loyalty and good will. Just look at the comments on this blog posting.

    The question is, are you going to fix it? Or are you just going to be stubborn, because you're afraid to admit an error?

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  • boris horel

    How to go from the cool company that was doing things right against terrible adobe , to arrogant and pretentious company that ask full price for a before /after button .. I ve always stayed quite bitter after purchasing Capture one 20 Upgrade from 12 to realise It was nothing more than a minor update ..Less than a year and you want more money ?

    meanwhile adobe gets slowly things better with every free updates and I’m slowly But surely going back to Lightroom .

    You should realise that this new border line and almost bully way of doing things is wrong and eventually lead to a massive loss of reputation . 

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  • SFA

    Tim,

    Did you read the original article. Especially the section that mention the beta testing availability?

    Existing users fall into many several camps.

    Some are constantly critical of Capture One in all aspects.

    Some are happy enough with their experiences over the years to sign up and take advantage of the offer no matter what. They may need to due to operating system support, etc. All the things I assume you are familiar with as a developer.

    Some will look at the offer and assess it against their particular needs. If Style Packs are not of interest and if one might not wish to take the upgrade at this time then ignore it for now and wait until some future point when the details of what will actually be released have been confirmed and made public. Then they can download the new version as a trial and try it before buying.

     

    It's that simple. No coercion involved as some seem to imply. The possibility of seeming to promise something that cannot be delivered on time due to external influences (that are not entirely settled and confirmed until very close to the target release date) is eliminated.

    It may be frustrating for some people but then there will always be some people who will find some part of any approach frustrating.

     

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  • Rory

    Wow. Whoever SFA is who just responded to Tim  - they are completely and utterly tone deaf and condescending. You are receiving comments from people who migrated to Capture One as an alternative to the obnoxious practices of companies like Adobe - and now you are being told, loud and clear by your customer base that you are exhibiting the same behaviour that drove those customers away from those alternatives and are now considering migrating away from your product as a result - and your response is a condescending shrug basically.

    You're also receiving comments from people who work at or with other software development companies and who fully understand the challenges of software releases - and you choose to speak down to them.

    There is a reason companies like Apple are the world's most successful - they tease previews, they build excitement and anticipation, then they deliver. They don't say - "hey give me your money but I can't tell you what you get for it in case I can't deliver due to.... "external influences""

    Possibly the worst response to a wave of customer discontent that I have ever read

    Bye Bye Capture One

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  • Jack

    SFA is not a Capture One employee.

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  • PaulW

    I purchased version 20 less than one month before 21 was announced and there appears to be no free upgrade available for buyers like me. If this isn't a royal shafting, I'm not sure what is! It's not as though the Phase One folks were unaware that version 21 was coming out soon.

    Virtually every other software company from which I have purchased products has made comments such as "Free upgrade for purchasers of Version XXX after [date]" or "Purchase Version XXX at no risk and receive free upgrade when Version YYY is released".

    This lack of customer consideration seems like a Phase One money grab to me and we all know what happens to customers who feel that they've been shafted......they go elsewhere.

     

     

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  • FirstName LastName

    this is what they said

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  • PaulW

    All it shows under License Management is my License Key, my registration e-mail, activations remaining (1), Activation history and a Reset all activations button.

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  • SFA

    Rory,

    As Jack has already pointed out, I am not a Capture One employee, just another long term user who has followed these frankly ridiculous discussions year after year in recent times.

    I really wish that people would give some further thought to their comments before venting and at least come up with something logical to say.

    But then I guess that is not the objective of their comments. Rather they wish only to make some of their opinions heard.

    This year, following probably the most open and clear early marketing opportunity that I can recall, there seems so be more abuse and criticism than ever. Mostly on an unfounded premise.

     

    I find that strange in some ways, but perhaps it is simply part of human nature and we should come to expect it.

     

    There are indeed things that can be learned from all of these comments, though perhaps not the things that some might expect.

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  • Tim timgreen

    This is getting out of hand. As I tried to say in my previous post, I doubt whether there is any negative intent on the part of Phase One in this. I'm pretty sure that if they're doing this they have something in the new version that they're sure their users are going to like a lot, and they genuinely wanted to surprise and delight people by presenting it this way. Unfortunately they chose the wrong time to do it -- few people are likely to buy a blind upgrade in the middle of a pandemic crisis -- and even without that this method would probably have upset quite a few users for whom the upgrade price represents a significant investment. It creates an unpleasant dilemma feeling: If I pay the money and it's not anything I need I've lost money that I can hardly afford, and if I don't buy it and it's something I really need I have to pay even more money I can't afford to get it.

    The problem is probably partly that Phase One is used to selling cameras that cost more than cars. In their eyes the cost of Capture One is just pocket change, peanuts. Like Apple, they have so much money themselves that they simply cannot imagine a life in which the price of Capture One is a significant investment.

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  • Ralf Rook

    I haven't started the C1 21 Beta test yet, and there are already problems. The program does not download my profile during installation and installation is impossible. Work a little more on that. Selling a pig in a poke, in presale, blind without a description of new features.

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  • ErikB

    I like Capture One and want it to be my main editing software. I just felt like the approach was unconventional. I don't think there are trying to rip people off. I just feel, give a preview on some features and give the consumer some insight on what might they be purchasing. Most companies will give some type of previews before enabling preorders. At the very least, have some type of protection for users who might feel the upgrade was not worth the money. I am hoping Capture One 21 will be a good update and gladly pay for it, I also don't just want to throw away money either. I would also feel this way about any other company, so this isn't just strictly Phase One argument. 

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  • picturesofewe

    "This is a standard procedure for almost every piece of software that is unreleased."

     

    I have never seen a company offer pre-order for a product without any description of the product. It's just weird.

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  • Jeffrey Miller

    You think I'll Preorder a pig in a poke just because I've been using your product for many years. You people have rocks in your head. Tell your marketing staff and your CEO that I am considering moving all of my images back to Lightroom.

    The slideshow feature in Lightroom is far superior to the cheesy, stripped down version in capture one. My clients love my slideshows. especially when I include mood setting music to accompany the slides. A true audio / visual experience like that is NOT possible in capture one. Not a problem in Lightroom.   

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  • boris horel

    Whatever is your view on the update plan C1 has adopted , it is quite clear now that that you managed to piss a lot of people off ! And that s never a good thing .. a bit of communication , explanation and even some sort of apology for the terrible Marketing Would be really welcomed !

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  • YIU CHONG LI

    SFA,

    No offense. I went through the reply of this post, and I just can’t find any ridiculous reply. It is just that there should be better way to position to potential customer in the original post, rather than using the word “no comment”.

    In common sense, we call the version of software for customer to checkout new features and support as Trial (and not Beta). Beta software usually refers to the version for tester to test out if there is any bug or malfunction in the software, as well as there is anything that need to follow up before the completed version release. I used to introduce CaptureOne to customer as a good alternative to other editing and management software, but when I saw some CaptureOne staff said that we can find out the new function by joining the Beta program, the following just came out: Are you serious?

    We assume some of the user base of CaptureOne to be professional photographers or agents that need to manage a lot of photographs resources. And you are asking those customers to risk their catalog or session files in order to check out the new feature and the support scope, by themselves, and keep their mouth shut before the NDA end. Again, are you serious?

    That is the only ridiculous thing that I found in this post.

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  • FirstName LastName

    This procedure of not telling users what's in the upgrade is in my opinion downright terrible! This is not how you treat you customers. And you know it : everyone hopes for the panoramic stitching to be introduced. A feature every other product already has. Let me tell you why they don't reveal the feature list : it's not there! Simple as that. And don't tell me or anyone else you don't have to pre-order! No you don't and you shouldn't.

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  • Edgard Berendsen

    "Under any circumstances, we cannot comment on future releases. This is a standard procedure for almost every piece of software that is unreleased."

    That's right, but to sell something without any specification is not a standard procedure and Capture One is well known for overstretched marketing claims and offering very little in every update (specially from 12 to 20).

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  • Edgard Berendsen

    time for a new marketing officer ;)

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  • I vy

    I totally agree with the other comments;, it is very strange (bizarre even) to be even offering "something" for pre-order when you don't actually say what that "something" is. It just doesn't make any sense and needless to say the frustration comes across from reading these comments.

    On top of everything you only offer this pre-order to existing customers and don't appear to be interested in recent customers who are clearly not happy about the timing of their purchase vs this announcement, especially without being offered an automatic upgrade or any sort of sensible (substantial/pro-rata) discount.

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  • PaulW

    Ivy,

     

    Absolutely! I just bought Version 20 without being advised that 21 was coming out shortly. Unlike virtually every other software company, the Phase One folks did not indicate that purchasers of V. 20 would get free updates to V. 21, nor do I qualify for a free update as apparently my early September purchase was a few days past the eligibility date for a free update.

     

    This was my first purchase of C1 after having used Affinity Photo for a few years, but I will certainly not be recommending C1 to any fellow members of the graphic arts industry if this is how the company is run.

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  • I vy

    Also you are alienating potential new customers looking for an update to their existing photo editing software. There are a lot of new releases hitting the market right now and they all have improved features, some more exciting/extraordinary than others but they are tempting, and even though C1 may still have been in the running against the recently improved products, knowing that the current version of C1 is about to be superseded is putting many purchasers like myself off C1 now.

    If I knew what's in the works for C1 21 and if you offer an automatic update for anyone buying C1 now or other recent purchasers then many of us would probably choose C1 now or in the next weeks/months knowing they are making a good investment, but sadly as things stand I'm likely to end up choosing another product for the coming year. Shame really as I suspect C1 20 with a few targeted enhancements (aka C1 21) would have been what I was looking for. 

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  • Nikon Shooter



    In CO beta 2, the batch rename works just fine
    it was always crashing in CO 13.1.3. Great.

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  • Karsten Preussner

    In Lightroom there is a blur tool. That´s what I miss in C1. I am hoping for gaussian blur or something like that in C1 21 to make tiltshift effects. No problem in Lightroom. Panoramic stitching would also be great.

    And I agree, no Information about v21 is very disappointing..........

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  • Terence Dodge

    HEIC/HEIF. That is is a reason to upgrade "if" it is there. Not seeing any mention this or much else...

     

    Terence D

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  • Mika Leinonen

    Terence Dodge,

    That is definitely not the reason to upgrade and pay 80% of the price of new product.

    I suspect that silence from C1 side about new features is simply because there is not any real and significant new features coming. They have nothing. They just try to lure people to pre-order and pay...

    There must be many significant improvements and new features in C1 before I upgrade. I still have C1 12. I skipped C1 20 already because there was no significant new features. I can skip C1 21 too, no problem. I use Affinity Photo instead. With one €50 payment I made few years ago already have received multiple upgrades for FREE...

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  • Terence Dodge

    Hello Mika Leinonen

    Oh I agree. My reference for the HEIC/HEIF was more a token gesture. There is a list of other users who have asked after that feature to be included. I searched this FAQ and did not find it mentioned so I thought to add it in for the sake of my fellow users from the other list.

    C1 says nothing except upgrade. Perhaps it does not actually exist unless a unknown threshold is reached in pre-payments? They have no obligation to do anything or say anything. Corporations have no requirements at all, as nothing has been declared except send us monies. Anyone with knowledge of Denmark corporate law here, international's corporate law here, is C1 obligated to do anything actually?

    Terence D

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  • Matthew Stough

    Mika “ With one €50 payment I made few years ago already have received multiple upgrades for FREE...”

    You could not have said it better! Affinity Photo, minus any other software’s hit-or-miss DAM feature, is PHENOMENAL! The updates bring easy to expert features with every free upgrade. Well said.

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  • I vy

    @PaulW

    "I just bought Version 20 without being advised that 21 was coming out shortly. Unlike virtually every other software company, the Phase One folks did not indicate that purchasers of V. 20 would get free updates to V. 21, nor do I qualify for a free update as apparently my early September purchase was a few days past the eligibility date for a free update."

    Sorry to hear that and absolutely this seems extremely unfair in particular as it was in the same month even. Did you try to send C1 an email to see if they can do something for you?

    Also, where on their website does it actually mention the cut off date for the FREE upgrade to C1 21? I can't seem to find this.

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