Capture One 21 FAQ

Comments

110 comments

  • boris horel

    Whatever is your view on the update plan C1 has adopted , it is quite clear now that that you managed to piss a lot of people off ! And that s never a good thing .. a bit of communication , explanation and even some sort of apology for the terrible Marketing Would be really welcomed !

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  • Bruce Miller

    Attention: Jack & the Beanstalk senior execs at Capture One

    As Shakespeare's Hamlet observed, "Something is Rotten in Denmark".

    Where are the adults in the room at Capture One Executive Management? 

    Nobody with sufficient intelligence to wear their underpants inside their trousers is going to purchase this

    notionally priced mystery product now even if you offered a post-post-post Black Friday/early bird

    Christmas/Id/Hanukah 75% discount.

    And now the cat is out of the bag that Capture One will have an annual "new product" , i.e. Capture One 19,

    Capture One 20, Capture One 21, Capture One 22, 23, etc. rendering your full purchase option useless. What's

    the point of a future free upgrade that is pointless? A security upgrade? Woohoo! It's asking customers to pay

    for a cabin upgrade on the Titanic. 

    How can executive management not see and react to the marketing team further moving the erstwhile cutting

    edge developer from the intensive care ward to the morgue? Capture One is burning through its client's good

    will credits on hyperdrive.  Capture One will pay a huge price for giving these unethical rookies the keys to your

    future.   Fix it fast, because hope is not a strategy. 

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  • Christo van Rensburg

    No, I am not going to fall for that. Paying for an upgrade when you don't tell us what it will offer? Rather arrogant I reckon. I will upgrade DxO PhotoLab however, because they have announced some really cool new features.

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  • Rory

    Wow. Whoever SFA is who just responded to Tim  - they are completely and utterly tone deaf and condescending. You are receiving comments from people who migrated to Capture One as an alternative to the obnoxious practices of companies like Adobe - and now you are being told, loud and clear by your customer base that you are exhibiting the same behaviour that drove those customers away from those alternatives and are now considering migrating away from your product as a result - and your response is a condescending shrug basically.

    You're also receiving comments from people who work at or with other software development companies and who fully understand the challenges of software releases - and you choose to speak down to them.

    There is a reason companies like Apple are the world's most successful - they tease previews, they build excitement and anticipation, then they deliver. They don't say - "hey give me your money but I can't tell you what you get for it in case I can't deliver due to.... "external influences""

    Possibly the worst response to a wave of customer discontent that I have ever read

    Bye Bye Capture One

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  • PaulW

    Likewise!

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  • ErikB

    I like Capture One and want it to be my main editing software. I just felt like the approach was unconventional. I don't think there are trying to rip people off. I just feel, give a preview on some features and give the consumer some insight on what might they be purchasing. Most companies will give some type of previews before enabling preorders. At the very least, have some type of protection for users who might feel the upgrade was not worth the money. I am hoping Capture One 21 will be a good update and gladly pay for it, I also don't just want to throw away money either. I would also feel this way about any other company, so this isn't just strictly Phase One argument. 

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  • FirstName LastName

    I also upgraded DXO instead of C1. Their fault...

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  • J Bailey

    Did anyone notice that Capture One has also changed the number of seats for a permanent license in CO21 to 2 seats instead of 3 seats like the permanent license currently allows?   Look at the offer for CO21 and you'll see it is only 2 seats now whereas my current license for CO20 is 3 seats.  So not only are they not telling us what is in the new release they are pushing us to buy, but now appears they are taking away seats as well.  Not for me, thanks.

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  • PaulW

    Ivy,

     

    Absolutely! I just bought Version 20 without being advised that 21 was coming out shortly. Unlike virtually every other software company, the Phase One folks did not indicate that purchasers of V. 20 would get free updates to V. 21, nor do I qualify for a free update as apparently my early September purchase was a few days past the eligibility date for a free update.

     

    This was my first purchase of C1 after having used Affinity Photo for a few years, but I will certainly not be recommending C1 to any fellow members of the graphic arts industry if this is how the company is run.

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  • I vy

    Also you are alienating potential new customers looking for an update to their existing photo editing software. There are a lot of new releases hitting the market right now and they all have improved features, some more exciting/extraordinary than others but they are tempting, and even though C1 may still have been in the running against the recently improved products, knowing that the current version of C1 is about to be superseded is putting many purchasers like myself off C1 now.

    If I knew what's in the works for C1 21 and if you offer an automatic update for anyone buying C1 now or other recent purchasers then many of us would probably choose C1 now or in the next weeks/months knowing they are making a good investment, but sadly as things stand I'm likely to end up choosing another product for the coming year. Shame really as I suspect C1 20 with a few targeted enhancements (aka C1 21) would have been what I was looking for. 

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  • I vy

    As much as I hated the whole idea of  "subscription" based license it looks like Adobe will get my money from now on.

    I can't quite believe it but their entire Photography Package including Lightroom & Lightroom Classic & Photoshop ... all synchronised across multiple devices with 20GB of Cloud Storage included as basic is superb value for money, especially right now with their Black Friday deal (UK), and they have already announced upcoming features for 2021 even though they just released version 10 recently which include a whole host of AI Filters on top of a whole host of other things they are undoubtedly working on.


    There's a lot of thing that excite me even about their upcoming Neural filters ...


    Featured Neural Filters: Skin Smoothing, Style Transfer 

    Beta Neural Filters: Smart Portrait, Makeup Transfer, Depth-Aware Haze, Colorize, Super Zoom, JPEG Artifacts Removal

    Future Neural Filters: Photo Restoration, Dust and Scratches, Noise Reduction, Face Cleanup, Photo to Sketch, Sketch to Portrait, Pencil Artwork, Face to Caricature


    ... and all this for only $9.99 or £8.32 (Black Friday 16% off) if you're in the UK like me


    Capture One 20 just doesn't make sense right now, even with a "secret" update Even if I do the maths:

    £8.32 x 12 = £99.84 for the first year alone
    £9.99 x 12 = £119.88 for the second year
    £9.99 x 12 = £119.88 for the third year


    £339.60 is the approx cost of 3 years Adobe Photography Package which is more or less what a single perpetual license of Capture One 2020 will set me back without even a promise of a free upgrade to Capture One 2021 "secret" edition.


    Capture One could very well be as great as all the recommendations I got, but sadly there is just no way on earth I can possibly justify this sort of expenditure.


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  • picturesofewe

    I was referring to the shit-show in general: failure to support modern file formats, failure to identify new features while still offering upgrades, etc.

     

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  • Edwin Keeton

    I agree all of that is inexcusable

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  • Ritika Mittal

    hi, if  I purchase C1  now, will I qualify for the free update to C1 21?

    There isn't a clear answer

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  • boris horel

    so today , new email with " new tools revealed " that were already revealed 2 weeks ago ..... getting sadly comical .

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  • Charles Temple

    If Capture One 21 has support for HEIC, I'll buy it.  

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  • Matthew Stough

    If Capture One 20 doesn’t get support for HEIC, I’ll not but it.

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  • Bruce Miller

    Edwin's post has more credibility with readers here than Capture One's marketing team.  Other than our moderator, is anybody at Capture One reading this board? I have never seen such an avalanche of negative feedback for a product launch by a top line developer.

    Capture One, your customer base has spoken. We're not buying mystery promos at a notional discount. Particularly with majority discontent with the complicated and confusing purchase/subscription options. And worse yet, others on this board are singing the praises of your competition. Think about where this is headed. If Capture One 21 isn't ready to roll out for sale with a 30 day return option, stop this early bird marketing campaign. 

    And Jack, what does Capture One say about Edwin's experience? 

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  • Joe Frank

    Hey, Capture One- When can we expect some help and relief. I shifted over to CO some years ago and don't have the ease of sliding back to LR. When will you answer?

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  • Brendan Pyatt

    This is a total mess. In order to see the new features you want me to install a beta grade program on my system? Are you insane? Or should I have another system just to check out your new features? Seriously make a video, show us a demo or shut up. Actually if you wrote to me and said we need the money, due to pandemic, I might consider a pre-order.

    The way you are doing this and more than that the fact that your customers are so confused and you don't seem to care or listen makes me think of Adobe..Is that what you want?

    Blah. blah, blah  - its all been said in previous posts but you (PhaseOne) just don't seem to want to hear....

    I love that you are trying convince us (and you) that pre-ordering an unknown product is standard procedure...

     

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  • Jeffrey Miller

    You think I'll Preorder a pig in a poke just because I've been using your product for many years. You people have rocks in your head. Tell your marketing staff and your CEO that I am considering moving all of my images back to Lightroom.

    The slideshow feature in Lightroom is far superior to the cheesy, stripped down version in capture one. My clients love my slideshows. especially when I include mood setting music to accompany the slides. A true audio / visual experience like that is NOT possible in capture one. Not a problem in Lightroom.   

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  • Edgard Berendsen

    time for a new marketing officer ;)

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  • Mika Leinonen

    Terence Dodge,

    That is definitely not the reason to upgrade and pay 80% of the price of new product.

    I suspect that silence from C1 side about new features is simply because there is not any real and significant new features coming. They have nothing. They just try to lure people to pre-order and pay...

    There must be many significant improvements and new features in C1 before I upgrade. I still have C1 12. I skipped C1 20 already because there was no significant new features. I can skip C1 21 too, no problem. I use Affinity Photo instead. With one €50 payment I made few years ago already have received multiple upgrades for FREE...

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  • Bruce Miller

     We don't want a silly SNEAK PEEK 2 or 3 or 4. You're not in the business of selling cartoons to juveniles. And that marketing model appears closest to what your brilliant marketing team has devised. 

    As a professional, I want to see AND test what I'm buying. How will it affect my business? How will I adapt it to my work flow? Is it an improvement? Common sense stuff like that.

    Not a 20-30-40% notional discount.Capture One has got to listen to their customers and get serious about stopping this promotion disaster and marketing policy. And by the way, most of us run businesses or are responsibly employed, so we all have better things to do than write comments to help right your ship.

    The solution is obvious to your customers. Get a new marketing team and new sales strategy. 

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  • Tad Arnold

    PLEASE, PLEASE, PLEASE add "Same folder as original" to the Export/Destination drop down menu like LR.

    Waiting for V21   Tad

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  • PaulW

    I purchased version 20 less than one month before 21 was announced and there appears to be no free upgrade available for buyers like me. If this isn't a royal shafting, I'm not sure what is! It's not as though the Phase One folks were unaware that version 21 was coming out soon.

    Virtually every other software company from which I have purchased products has made comments such as "Free upgrade for purchasers of Version XXX after [date]" or "Purchase Version XXX at no risk and receive free upgrade when Version YYY is released".

    This lack of customer consideration seems like a Phase One money grab to me and we all know what happens to customers who feel that they've been shafted......they go elsewhere.

     

     

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  • Edwin Keeton

    To be fair I have to report that I did finally get it to work.  After spending the better part of an afternoon following the advice from the "help" section I finally stumbled upon my own workaround basically by accident.

    The activation screen asks for your password.  It didn't like my credentials even though they are the credentials I use all the time. There's a button on the activation page to request your password be sent to your email.  I tried that multiple times and never received a response.

    By luck I found a link where I could reset my Password.  (Somewhere on my account page I think, I don't remember.). So I tried that. So for giggles I reset my password to what I had been using in the first place.  I half expected it to tell me that I couldn't reset my password to my existing password.  But instead it accepted it.

    So I go back to the activation page, and after refreshing the page a couple of times and entering the "new" password (same as the old password) it activated C1 21.

    Fortunately I don't have a tight deadline and my client is not standing over my shoulder, but I did lose basically a half day.  No I don't have a $10,000 day rate but I will have to work tomorrow to make up the time.  

    I think my ordeal indicates how much I really like and prefer C1 over the alternatives.  However, I now regret upgrading to 21.  I did the upgrade basically just to keep current and to support the company as I haven't seen any new features that I really want or need.  But it seems like C1 isn't supporting its customers very well.  

    Phase One is clearly a premier software house.  It is something of a mystery why they can't design and implement a straightforward activation service.

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  • Randy Henderson

    So, will there be ANY new features? Functionality? Improvements? Can't say? Well, I know I wouldn't prepay for a new vehicle without knowing what I'm getting. Same applies for software...even with a discount. Why would I pay for the exact same thing? Pass.

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  • Matthew Stough

    Mika “ With one €50 payment I made few years ago already have received multiple upgrades for FREE...”

    You could not have said it better! Affinity Photo, minus any other software’s hit-or-miss DAM feature, is PHENOMENAL! The updates bring easy to expert features with every free upgrade. Well said.

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  • YIU CHONG LI

    SFA,

    No offense. I went through the reply of this post, and I just can’t find any ridiculous reply. It is just that there should be better way to position to potential customer in the original post, rather than using the word “no comment”.

    In common sense, we call the version of software for customer to checkout new features and support as Trial (and not Beta). Beta software usually refers to the version for tester to test out if there is any bug or malfunction in the software, as well as there is anything that need to follow up before the completed version release. I used to introduce CaptureOne to customer as a good alternative to other editing and management software, but when I saw some CaptureOne staff said that we can find out the new function by joining the Beta program, the following just came out: Are you serious?

    We assume some of the user base of CaptureOne to be professional photographers or agents that need to manage a lot of photographs resources. And you are asking those customers to risk their catalog or session files in order to check out the new feature and the support scope, by themselves, and keep their mouth shut before the NDA end. Again, are you serious?

    That is the only ridiculous thing that I found in this post.

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