Capture One 21 FAQ

Comments

110 comments

  • Franco Amormino

    C1 team, please consider to change your C1 21 release strategy, listen to us, you could be the only Adobe's real competitor. BE GOOD

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  • I vy

    @PaulW

    "I just bought Version 20 without being advised that 21 was coming out shortly. Unlike virtually every other software company, the Phase One folks did not indicate that purchasers of V. 20 would get free updates to V. 21, nor do I qualify for a free update as apparently my early September purchase was a few days past the eligibility date for a free update."

    Sorry to hear that and absolutely this seems extremely unfair in particular as it was in the same month even. Did you try to send C1 an email to see if they can do something for you?

    Also, where on their website does it actually mention the cut off date for the FREE upgrade to C1 21? I can't seem to find this.

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  • Jürgen Bender

    @ Liliy: I did sign up for our Beta Tester Program but can't find the "C1 21 beta" download link or anything about beta testing in my account.

    And... I don't want buy "a pig in a poke" aka "die katze im sack"

     

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  • Robert Zolles

    as said repeatedly - you should really think about communicating new features or specs. there is no need for details, but nobody will be satisfied with these pre-orders (even if purchased nevertheless).

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  • SFA

    Rory,

    As Jack has already pointed out, I am not a Capture One employee, just another long term user who has followed these frankly ridiculous discussions year after year in recent times.

    I really wish that people would give some further thought to their comments before venting and at least come up with something logical to say.

    But then I guess that is not the objective of their comments. Rather they wish only to make some of their opinions heard.

    This year, following probably the most open and clear early marketing opportunity that I can recall, there seems so be more abuse and criticism than ever. Mostly on an unfounded premise.

     

    I find that strange in some ways, but perhaps it is simply part of human nature and we should come to expect it.

     

    There are indeed things that can be learned from all of these comments, though perhaps not the things that some might expect.

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  • I vy

    @Lily

    All right so that's a no then, but in that case I don't understand the comment further up this thread by a resent purchaser of Capture One 20 who mentions a date in September as being the cut of date prior to which he was not entitled to a FREE upgrade to Capture One 21 i.e. this comment indicates a specific date in September after recent purchases will receive a FREE upgrade.

    You clearly monitor this thread and nobody from your team has posted anything contrary to the previous post, which again seems to indicate that there is some merit to the concerned user (I believe it was PaulW of the top of my head).

    Reading this thread and even now with all the feedback I received from you and your team I am still no better off than I was before and sadly just as confused about the response or lack thereof towards the existing customers who I was looking forward to joining.

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  • josete luisete

    There won't be a native version for Linux so ...

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  • PaulW

    All it shows under License Management is my License Key, my registration e-mail, activations remaining (1), Activation history and a Reset all activations button.

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  • Sebastian Stalka

    Witam, zakupiłem licencję na CO20 i nie wchodzi mi licencja itd. Czy jst ktoś w stanie pomóc ponieważ napisałem 3 meile i zero odpowiedzi ( znaczy odpowiedzi były na zasadzie poszukaj sobie). 

    Wyskakuje - cały czas błąd połączenia z serwerem , aby sprawdzić profil.
    Próbuje opcję ręczna, ale nie mogę znaleźć nigdzie klucza aktywacyjnego. 
    Mam kod licencyjny, klucz rejestracyjny brakuje mi klucz aktywacyjny ...


    Proszę o pomoc koleżanki i kolegów. 

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  • Charlie Hoffman

    Good Morning, Like many others posted above. I purchased the higher priced purpetuial license for Nikon cameras with the clearly expressed language that upgrades would be free. I would like to know when and how that free upgrade will be done?

    Thank you so much 

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  • I vy

    I totally agree with the other comments;, it is very strange (bizarre even) to be even offering "something" for pre-order when you don't actually say what that "something" is. It just doesn't make any sense and needless to say the frustration comes across from reading these comments.

    On top of everything you only offer this pre-order to existing customers and don't appear to be interested in recent customers who are clearly not happy about the timing of their purchase vs this announcement, especially without being offered an automatic upgrade or any sort of sensible (substantial/pro-rata) discount.

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  • Nikon Shooter



    In CO beta 2, the batch rename works just fine
    it was always crashing in CO 13.1.3. Great.

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  • Lily

    Hi Jürgen,

    Thank you for the comment.

    You should log into your account at captureone.com first.

    Then you will see the Beta Tester section if you have signed up for the Beta Tester Program previously. Click on it and you will see the NDA. After reading and confirming it, you will get the license key to activate Capture One Beta as well as the download package containing the software file together with the documentation.

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  • Roberto Lugones

    Espero. Que este solucionado el problema con las tarjetas gráficas rx 580

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  • Lily

    Hi Sebastian,

    As far as I see, you have recently managed to activate Capture One.

    Please let me know if that works for you now.

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  • Pompeyo Martinez

    Gracias Jack!
    Muy útil e interesante tu artículo, ahora se que que puedo haber sido algo inocente al no haber distinguido las diferencias retrae reserva y licencia, pero por ahora lo que más me importa es saber si recibiremos el aviso del nuevo código.
    Mi procedimiento ha sido muy de principiante, al punto que no se con quien hice la Pre-Compra, pero yo creo en la buena voluntad de las persona.
    Saludos y gracias por todo y ya se que debo de esperar.

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  • Terence Dodge

    Hello Mika Leinonen

    Oh I agree. My reference for the HEIC/HEIF was more a token gesture. There is a list of other users who have asked after that feature to be included. I searched this FAQ and did not find it mentioned so I thought to add it in for the sake of my fellow users from the other list.

    C1 says nothing except upgrade. Perhaps it does not actually exist unless a unknown threshold is reached in pre-payments? They have no obligation to do anything or say anything. Corporations have no requirements at all, as nothing has been declared except send us monies. Anyone with knowledge of Denmark corporate law here, international's corporate law here, is C1 obligated to do anything actually?

    Terence D

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  • Lily

    Hi Ivy,

    That user bought the license in early September, the option for existing users who would like to run Capture One 21 in future by pre-ordering an upgrade for their perpetual licenses started in late October.

    As for the Styles Pack coming together with the upgrade upon purchase, this is one of the Capture One Style Packs containing the collection of Styles on a certain topic/theme. There are also many other Style Packs available in the web-shop.

    When you purchase a license shortly before the new major release (e.g. Capture One 21) comes out, your license contains a free upgrade. Apparently, each year the dates are different, however, the Capture One newsletters usually represent the corresponding announcements.

     

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  • SFA

    Tim,

    Did you read the original article. Especially the section that mention the beta testing availability?

    Existing users fall into many several camps.

    Some are constantly critical of Capture One in all aspects.

    Some are happy enough with their experiences over the years to sign up and take advantage of the offer no matter what. They may need to due to operating system support, etc. All the things I assume you are familiar with as a developer.

    Some will look at the offer and assess it against their particular needs. If Style Packs are not of interest and if one might not wish to take the upgrade at this time then ignore it for now and wait until some future point when the details of what will actually be released have been confirmed and made public. Then they can download the new version as a trial and try it before buying.

     

    It's that simple. No coercion involved as some seem to imply. The possibility of seeming to promise something that cannot be delivered on time due to external influences (that are not entirely settled and confirmed until very close to the target release date) is eliminated.

    It may be frustrating for some people but then there will always be some people who will find some part of any approach frustrating.

     

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  • Lily

    As it is stated above,  those who are interested in what Capture One 21 will look like and what features it will offer - then feel free to sign up for our Beta Tester Program.

    Please keep in mind that sharing and revealing any information about new features and tools in Beta is strictly prohibited under the NDA.

    You will be able to upgrade to Capture One 21 at any time once you make a decision to do so.

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