PROBLEM: The link still works, but the ratings are not synced back to Capture One or changes that take place in Capture One do not appear on the sharing page.
1. Check that your internet connection is working.
When you have an active sharing session, you will get the following alert when your internet connection is unavailable for more than a minute:
A notification will be also displayed to the people you are sharing the session with in the bottom left corner of the web page:
If both internet connections are in order, check if the sharing session is still active in Capture One. It should be like this:
Start and Expiry Time should have values and the Stop Sharing button should be visible.
2. If the Capture One Live tool is not showing properly, check if instead of the Stop sharing, the Resume sharing is available. If that's the case, you can resume your sharing session, by clicking the Resume sharing. When you do, Start and Expiry Time have values and the Stop sharing button is visible.
When you click Resume sharing all your changes will be sent to the sharing site and you will receive any ratings or color tagging that have been performed on sharing site by the people you are sharing with.
Capture One is closed during a sharing session
If you close Capture One during a sharing session or if your PC is turned off for some reason, the website that displays the shared album will still be available and the people that are viewing the website continue to see, rate and color tag your photos. You can upload new photos or edits to the session if you resume it:
- Open Capture One
- Go to Capture One Live tool
- Click Resume
You can continue adding and editing photos to your sharing session and receive ratings and color tags from your reviewers until the Expiry date is reached or until you stop the session by clicking the Stop Sharing button. The Expiry date is set to one day after the session was initially started.
Cannot stop the session
PROBLEM: You cannot stop the session: You click on Stop sharing and a message is displayed saying: "We are not able to stop your Capture One Live session. Please check your internet connection and try again."
SOLUTION: There is a problem with your internet connection. Make sure you are connected to the internet and try again.
PROBLEM: You're trying to start a sharing session and when you click on the Start Sharing button you get a message saying that there was an issue with your quota.
SOLUTION: This might mean that during the last month, you have used the 25 amount of sessions or uploaded more than 25000 photos. You can check your quota status by clicking on the "…" menu on the Capture One Live tool and then select Quota Status. If you have used all your quota for the month, then you should wait until your quota is renewed.
Abrupt session termination
PROBLEM: You have successfully started a sharing session during which you have shared more photos than your monthly quota (25000 photos). Then the session is terminated, and you cannot resume it or start another one.
SOLUTION: If you have reached and exceeded by far your monthly quota during a sharing session, then your session will be terminated by Capture One. You will not be able to resume it or start a new one until a month goes by, and your quota is renewed.
Cannot access to Capture One Live
SOLUTION: Once you have changed the email on the website, it will be automatically changed in your profile (account).
To use Capture One Live with the new email, please do the following:
- Sign up for Capture One Live again.
- Reactivate Capture One with the new email.