If you're having trouble syncing changes between Capture One Pro and the web page, try these steps:
- Check your internet connection. If you lose your connection for more than 30 seconds, you'll see an alert symbol on the "share online" button.
- Make sure your online collection is still active in Capture One. Look for the "Stop Sharing" button in the "Share online" menu to confirm it's still being shared.
- If your collection didn't reconnect automatically, look for the "Reconnect" button in the "Share online" menu. This will sync any changes between Capture One Pro and the web page.
Capture One Pro is closed while you have online collections
If you close Capture One Pro while you have online collections or if your PC is turned off, the website displaying the shared collection will still be available. People who view the website can continue to see, comment, rate and color tag your photos according to the access rights they have been granted. To upload new images, make edits, or synchronize ratings and tags from your reviewers, just open Capture One Pro. Your online collection will automatically reconnect. You can keep adding and editing photos to your online collection and receive ratings and color tags from your reviewers until the Expiry date is reached or until you stop the Session by clicking the Stop Sharing button.
Unable to stop sharing
If you encounter an error message saying "We are not able to stop your Capture One Live Session. Please check your internet connection and try again" when attempting to stop sharing, it may indicate an issue with your internet connection. To resolve this, ensure that you are properly connected to the internet and try stopping the session again.
Comments
2 comments
Capture One Live seems to have lower image quality than Capture Pilot. How many pixels is the image quality of Capture One Live? Is there any way to do Capture One Live in high resolution?
Helen, it's been 19 since the last response I received from you on my tech support request #189282. Can you please respond to me?
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