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Why was my order not accepted?

Maryna Sopilniak
  • Updated

QUESTION

Why was my order not accepted when trying to make a purchase?


ANSWER

If you receive this error message, it means that something went wrong with the payment and your account has most likely been blocked for 1-2 days by the FastSpring payment platform.
There are two things that need to be done in this case:

1. Contact our payment platform - FastSpring - here to help you reset the block. It should be them, as Capture One Support has no access to these settings.

2. Once the block is gone and you are ready to try again - please, do an extra step and contact your bank, as a lot of the transaction failures indicate, that the decline was originally coming from the card issuer bank side.

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Comments

5 comments

Date Votes
  • Vinoth DK

     Hi,
    I have tried paying for my software upgrade. I couldn’t make a payment.
    Can you please send me the payment gateway?
    Thanks

    0
  • Maryna Sopilniak

    Hi, 

    Thank you for your comment. 

    Please contact the FastSpring payment platform here to help you reset the block. 

    0
  • Vinoth DK

     Hi,
    I have tried paying for my software upgrade. I couldn’t make a payment.
    Can you please send me the payment gateway?
    Thanks my email address vinothmarkii@gmail.com

    0
  • Maryna Sopilniak

    Hi Vinoth, 

    Thank you for the comment.

    I have forwarded your request to the Support Team. They will get back to you soon.

    0
  • Adam Luszniak

    No matter what card I use, I cannot update my payment method, the website tells me it is declined. How do I resolve this?

    0

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