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How do I cancel my Capture One subscription?

Comments

14 comments

  • FirstName LastName

    Hallo,

    for a few days I downloaded the C1-Test-Version. But my CPU seems to be too old. That says the program and I could'nt open it. So now I want to cancel the Test-Version.

    I followed the instructions on your Web-Site until the point, that I should get an e-mail. I tried it three times, but there came no e-mails until now.

    So what can I do. My e-mail-adress is:

    o_l_e@gmx.de

     

    Best regards

    O. Beuche

    Germany

    3
  • FirstName LastName

    hello

     

    how can I access my account management.  I tried several times, but no emails to continue came through. what is wrong  . . .

     

    I also don't see a customer support in my account . . . 

     

    t.rethell@xs4all.nl

    1
  • FirstName LastName

    how do i cancel my subscription? it wont allow me to. 

    0
  • FirstName LastName

    Hi! 

    How do I access my account management. Ive tried multiple times over the span of a few days but no emails are coming? 

    Pls help I want to cancel it noww!

    0
  • felipe cuevas

    Hello, Ive been trying to cancel my subscription for the past 5 months after i upgraded my computer and had to get latest version. I keep getting a message that says email was sent with instructions for accessing your account, I never get the response to my email! Please help. Im paying for a service that i don not use monthly

    how can I access my account management.  I tried several times, but no emails to continue came through. what is wrong 

    1
  • Ekkehard Schwartz

    I just signed up for the "All-in-one-bundle" which - according to the information on the homepage - should cost appr. 260€ / year. Then I learned that Capture One charged me 101€ on top of the 218€ for my Capture One Pro subscription, in total 320€. This is neither want I wanted nor what I need, and I want to cancel the purchase. How do I do that?

    -1
  • Mirosław Makuch
    I am the owner of the Nikon Capture One 21 version. Recently, I had to reinstall a new Windows system on my computer. When I reinstall your Capture one, my activation key doesn't work. It says that I have reached my activation limit. What should I do with it since I paid for a lifetime license? 
    I would like to add that your Capture One 21 / nikon / program was installed only on one of my computers
     
    0
  • FirstName LastName

    Hi the automatic reneval charged this month. Where I can write for the money back? I didn't use it anymore, I'm not happy with the software in terms of evolution. Please let me know the mail for the money back request. Thanks

    0
  • FirstName LastName

    It appears like many others, despite trying to cancel our subscription we do not receive an email? This is not acceptable, please provide details on how we can cancel our subscription as a matter or urgency! Please send your response to studio@splitimage.co.uk

    0
  • FirstName LastName

    No email is sent after entering in the account management window. May someone help me cancel the subscription?

    0
  • FirstName LastName

    I made a mistake and didn't cancel my subscription, so I just paid for it through Capture One. Excuse me, but can I get a refund?

    6479560@naver.com

    0
  • FirstName LastName

    No email is sent after entering in the account management window. May someone help me cancel the subscription?

    -1
  • FINNEAS RYU

    such a rubbish to cancle my subscription that things not allow to cancle payment cradit card and auto pay every month .Everyone clean your eyes to see is this the capture one servise?神马垃圾玩意,骗订阅费不能取消

    0
  • Michael Davis

    I have tried canceling my subscription for over a month now...Help!!!

     

    0

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