We understand how important it is that you can rely on your tools. That's why our number one priority is to create high-quality software that works. Our number two priority is to fix bugs quickly when we find them, minimizing any disruption to your work.
Each time we find a bug or you report one, we assess the severity and the number of users impacted. We consider bugs to be major when they prevent you from using the software or core workflows. These will always be fixed and are free, regardless of your software version.
- If you are on the latest software version*, you will receive all bug fixes for free
- If you are on an older version, you will receive all major bug fixes for free
*We consider 15.4, 16.1, 16.2... to each be a version.