FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Media Pro
Capture One Account
Purchasing
- Voucher Codes Policy
- How to disable auto renew / extend or un-cancel subscription?
- How to change payment method?
- Am I eligible for the student offer?
- Where do I find my order invoice?
- Customer records
Activation
- Activation error: The provided email does not match the email in your Phase One customer profile
- Capture One cannot be activated as the license code could not be verified by server
- How do I activate my Capture One license online?
- How to activate and upgrade Capture One?
- How to activate Capture One
- How to activate Capture One while the computer is offline and not connected to the internet?
License Policy
- Can I use a trial version of the Capture One for the second time?
- How many computers can I install Capture One on?
- Media Pro Licenses
- Capture One Studio license management
- How to get a Product Key for Capture One
- How to find Capture One License Key?
Capture One Workflow
- Session Sidecar files
- How to Expand/Collapse a Tool
- How do I change the language in Capture One?
- How to edit your Phase One profile?
- What is the difference between a 'referenced' and 'managed' catalog?
- Scripting for Capture One
Camera
- Why is my camera not recognized in Capture One for Fuji?
- Changing color sync camera profiles for Mac OS
- How to use Mamiya 645 AFD and Mamiya RZ67 with a live preview?
- Using Hot Folder with Canon cameras
- How to clean the IR Filter on your digital back?
- Workaround for tethering Nikon D2X to Capture One
Technical Issues
- How can I delete duplicate Styles on Mac?
- Unable to open a catalog due to a locking conlfict
- Why do my previews constantly regenerate?
- Custom Workspaces are not appearing in Window > Workspace
- Capture One shows no recent documents
- Capture One will not open
Installation
- Do you have Capture One for Linux?
- Downloading Capture One Express (for Sony or Fujifilm)
- Where can I download previous versions of Capture One?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- Leaf Capture Installer on Mac OS
- How to install Capture One on OS X or Mac OS?
System Requirements
- Will Capture One run on my iPad?
- Regarding macOS Catalina and installing Mac OS updates and their compatibility with Capture One
- What is the recommended system set-up for Capture One?
- The overview of Capture One Release Notes
- Is Capture One compatible with JHOVE?
- What are the system requirements to run Leaf Capture 11.5.x on Mac OS and Windows?
RAW Files Supported
- Why does a load error or film curve error occur when opening P30 RAW files?
- Does a software addition for the RAW files viewing impact the Capture One's functionality?
- Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
- Is my camera supported by Capture One?
- Why do pink highlights appear when shooting with Canon at ISO 50?
Import of Images
Image Processing
- Color in Viewer looks different from that in the exported image
- How to open processed images in the application automatically?
- What is Quickproof in Capture One processing tab?
- Why does an error stating that I cannot write processed images in Capture One appear?
- Why EIP files can not be processed or edited after they have been moved?
- Why Batch Processing and Batch Apply are not working?
Image Adjustments
- Dodge and burn in Capture One
- Creating a Custom Camera Profile
- Capture One color gamut
- Working with an Unlisted Lens Profile
- Achieving Equal Color and Exposure Across Variants with Normalize
- How to review the results from the Lens Calibration feature?