FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Capture One Profile
Purchase
- Which Capture One version should I choose?
- Capture One 20 FAQ
- Why was my credit card declined?
- Do I have to purchase Styles once again?
- Voucher Codes Policy
- How to prolong, edit, or cancel subscription? How to disable the auto-renew function?
Download
System Requirements
- Which version of Capture One will work on my Apple operating system?
- Which version of Capture One will work with my Windows operating system?
- What is the recommended system set-up for Capture One?
- For users running macOS Catalina: tethering, updates, and other things you need to know
- What are the system requirements to run Leaf Capture 11.5.x on Mac OS and Windows?
- Do you have Capture One for Linux?
Installation
- Capture One Pro / Fujifilm / (for Sony) vs Capture One Express features
- How to update Capture One from a previous minor or service release?
- Can I run two Capture One versions on the same computer?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- How to install Capture One on Windows?
- How to uninstall Capture One on Windows?
Activation/Deactivation
- Hands-free activation on macOS for Jamf deployment
- How to activate a previous version of Capture One after upgrading?
- How to activate Capture One Express?
- How to activate your Capture One trial?
- How to deactivate Capture One / Media Pro?
- How to deactivate Capture One Express?
Activation Errors
- "No More Free Upgrades Available" error when activating
- Could not query profile because no data was received from the server
- "Unable to reach activation server" or "The remote name could not be resolved: 'activation.phaseone.com' " errors
- License Key is disabled
- Invalid activation of Capture One 3.4,5,6,7 on Windows XP
- Activation error: The provided email does not match the email in your Phase One customer profile
License Policy
- All about Capture One licenses: Upgrades, updates and activations explained
- Can I use Capture One Express (for Sony) together with Capture One Express Fujifilm?
- Can I use a trial version of Capture One for the second time?
- How many computers can I install Capture One on?
- Capture One Enterprise license management
- How to find Capture One license key?
Workflow
- Can I use two monitors while working with Capture One?
- How to associate a specific file type with an application on Windows OS?
- How to expand/collapse a tool?
- What are the hotkeys in Capture One?
- How do I change the language in Capture One?
- How to go back to the default settings?
Workflow Tips
- Where can I get a manual?
- Setting up a Screen Share
- Show the user Library on macOS
- Re-importing previously deleted files
- Changing the EXIF timestamp on an image
- Allowing Capture One to have full access on macOS
Catalogs and Sessions
- Why are my recent catalogs/sessions not seen by Capture One 20?
- The Catalog opens automatically upon launch
- How to open more than one catalog or session at a time?
- How to recover a corrupt catalog?
- How to migrate from a Catalog to a Session?
- How to move a catalog?
Tethering, Live View, and Camera Support
- Is my camera supported by Capture One?
- Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
- What operations can I perform in Capture One whilst shooting tethered?
- Live view and tethering problems with Sony A7R IV
- Why is my camera not recognized/detected?
- Changing color sync camera profiles for macOS
Technical Issues
- Capture One is crashing on export
- How to retrieve Capture One logs?
- How to create, print or save an Apple System Profiler report?
- How to create a system summary and system profile of my computer?
- How to delete/remove duplicate Style Packs?
- Why do my previews constantly regenerate?
RAW Files Support
- Is HEIC/HEIF format supported by Capture One?
- Does a software addition for the RAW files viewing impact the Capture One's functionality?
- Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
- Why do pink highlights appear when shooting at ISO 50?
- Capture One DNG colors
- TIF, JPG, PSD, PNG support
Importing Images
Image Adjustments
- Is Loupedeck supported by Capture One?
- Pixels on exported images
- How to remove the red-eye effect in Capture One?
- Small blue/green circles on images
- Optimal shooting Time/Temperature
- Can I use Style Packs in older/newer versions of Capture One?
Image Processing
- How to upgrade engine for all images?
- What is the Process History and how can I use it?
- Why are the images in catalog marked as "Offline"?
- Where are my exports/processed files going?
- The colors in Viewer look different from those in the exported image
- What is Quickproof in Capture One processing tab?