FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Capture One Profile
- How to log into new forum/community?
- How to create a profile on the website?
- How to subscribe to or unsubscribe from Capture One newsletters?
- Where can I find my support case history?
- Is it possible to merge my Capture One accounts?
- How to delete my Capture One profile, account and personal information?
Purchase
- Capture One 20 (13.1.0) FAQ
- Can I pay for the product in local currency?
- FastSpring subscriptions FAQ
- SmugMug
- Why was my credit card declined?
- Do I need to purchase Styles once again?
Download
System Requirements
- Which Capture One version should I choose?
- Windows 7 Support
- Capture One does not support macOS 11.0 (Big Sur)
- CPU/Processor incompatibility with Capture One 20 (13.1.x)
- Which version of Capture One will work on my Apple operating system?
- What are the requirements to run Media Pro/Media Pro SE?
Installation
- Capture One Pro / for Fujifilm / (for Sony) / for Nikon vs Capture One Express features
- How to update Capture One?
- Can I run two Capture One versions on the same computer?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- How to install ICC profiles?
- How to uninstall Capture One?
Activation / Deactivation
- Hands-free activation on macOS for Jamf deployment
- How to activate a previous version of Capture One after upgrading?
- How to activate Capture One 12 and previous versions?
- How to activate Capture One Express?
- How to activate your Capture One trial?
- How to deactivate Capture One / Media Pro?
Activation Errors
- "Could not create SSL/TLS secure channel" activation error on Windows 7
- Unable to connect to the server to lookup profile
- No More Free Upgrades Available
- Could not query profile because no data was received from the server
- "Unable to reach activation server" or "The remote name could not be resolved: 'activation.phaseone.com' "
- License Key is disabled
License Policy
- All about Capture One licenses
- Managing multi-user licenses for Capture One Pro
- Your subscription has not been verified in the last 30 days
- Can I use several Capture One Express products on the same computer?
- Can I use a trial version of Capture One for the second time?
- Media Pro Licenses
Workflow
- Basic setup for a tethered shooting workflow
- What are the differences between Capture One for macOS and Capture One for Windows?
- Lenses types explained
- The history of tools and features added to Capture One
- How to make a screen recording?
- Advanced Search criteria explained
Catalogs and Sessions
- How to rename a Session or a Catalog?
- What file formats are suitable for import?
- How to bypass loading the previous documents upon launch?
- Why are my recent Catalogs/Sessions not seen by Capture One 20?
- How to open more than one Catalog or Session at a time?
- What is the difference between a 'referenced' and 'managed' Catalog?
Tethering, Live View, and Camera Support
- Can I save images to a memory card when tethering?
- How to adjust the camera focus for Nikon D850 whilst shooting tethered or in the live view mode?
- Is my camera supported by Capture One?
- Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
- What operations can I perform in Capture One whilst shooting tethered?
- Live view and tethering problems with Sony A7R IV
Technical Issues
- Another instance of Capture One is running
- Why do I get an error while importing Styles?
- Capture One is crashing on export
- How to retrieve logs?
- How to create, print or save an Apple System Profiler report?
- How to create a system summary and system profile of my computer?
RAW Files Support
- Is HEIC/HEIF format supported by Capture One?
- Does a software addition for the RAW files viewing impact the Capture One's functionality?
- Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
- Why do pink highlights appear when shooting at ISO 50?
- TIF, JPG, PSD, PNG support
- Improved DNG support
Image Adjustments
- How to copy and apply Keystone adjustments from one image to others?
- Is there an Identity Plate analog in Capture One?
- How to edit images scanned in greyscale?
- How to install Beyond B&W and Beyond Film Styles?
- Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?
- How to adjust saturation?
Image Processing and Export
- Processed icon does not appear on the thumbnail
- Where is the watermark on the exported image?
- How to upgrade engine for all images?
- Offline images explained
- Where are my exports/processed files going?
- The colors in Viewer look different from those in the exported image