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Capture One
FAQ
FAQ
Check this category before submitting a request to see if your question has been asked before.
Capture One Profile
How do I log into new forum/community?
How can I change my password?
Where can I find my support case history?
How can I create a user account?
How do I edit my profile on the Capture One website?
Is it possible to merge my Capture One accounts?
See all 8 articles
Payment
How to switch to another subscription plan?
Why is my subscription deactivated?
Supported currencies
Having issues with your payment?
Voucher Codes - usage and policy
How to update, add and remove payment methods
Purchase
How to check your orders, invoices, and change your payment information
Switching to All in One Bundle
Subscriptions, Licenses and Cost of Ownership
Perpetual License Changes and the Loyalty Program - How it Affects You
The Capture One Loyalty Program
Education Discount Program
See all 13 articles
Download
Where can I download Capture One Express for Fujifilm / (for Sony)?
Where can I find and download the Styles I purchased?
System Requirements
For users running macOS Catalina: tethering, updates, and other things you need to know
Capture One 12.1.5 system requirements
Capture One 12.1.4 system requirements
Capture One 11.3.2 system requirements
For users running Windows 7
Do you have Capture One for Linux?
See all 9 articles
Installation
Capture One Pro vs Capture One Express features
Can I run two Capture One versions on the same computer?
How do I install and import my own color profiles?
How to uninstall Capture One
Activation / Deactivation
Hands-free activation on macOS for Jamf deployment
How can I repair WMI (Windows Management Instrumentation) service?
How can I switch to another Capture One run mode/product variant?
How do I activate Capture One Express?
How do I activate my Capture One trial?
Why does Capture One ask for activation every single time I launch the software (macOS only)?
See all 8 articles
Activation Errors
Can’t write to the directory where the license file is saved
License activation errors
Can’t get hard disk ID (serial number)
Could not activate because the upgrade limit is exceeded
Could not query profile because no data was received from the server
Activation error: The provided email does not match the email in your customer profile
See all 8 articles
License Policy
How do I cancel my Capture One subscription?
How many computers can I install Capture One on?
How can I find my Capture One license key?
How do bug fixes work?
Changes to the way licensing, updates, and upgrades work – FAQ
Managing multi-user licenses
See all 11 articles
Workflow
How do I customize my Workspace and rearrange the new tool tab icons?
What are the differences between Capture One for macOS and Capture One for Windows?
How do I change the language in Capture One?
Where can I get a manual?
What are the hotkeys in Capture One?
How do I add a floating tool?
See all 39 articles
Catalogs and Sessions
How can I rename a Session or a Catalog?
What file formats are suitable for import?
Why are my recent Catalogs/Sessions not seen by Capture One 22?
How do I open more than one Catalog or Session at a time?
What is the difference between a referenced and a managed Catalog?
How do I back up images on import into a Catalog?
See all 26 articles
Tethering, Live View, and Camera Support
Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
Upcoming camera support in Capture One
Leica Live-View functionality
Can I save images to a memory card when tethering?
How can I adjust the camera focus for Nikon D850 whilst shooting tethered or in the live view mode?
What operations can I perform in Capture One whilst shooting tethered?
See all 15 articles
Technical Issues
How do I retrieve logs?
"Could not create SSL/TLS secure channel" activation error on Windows 7
Another instance of Capture One is running
Why do I get an error while importing Styles?
Capture One is crashing on export
How can I edit the hosts file?
See all 15 articles
RAW Files Support
Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
Why do pink highlights appear when shooting at ISO 50?
TIF, JPG, PSD, PNG support
Improved DNG support
Image Adjustments
Is there a history of editing steps?
Is there a Vibrance slider?
Why has Photoshop disappeared from the Open with/Edit with list?
Is there an Identity Plate analog?
How do I edit images scanned in grayscale?
Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?
See all 25 articles
Image Processing and Export
Why do the colors differ in the Viewer and on the output image?
Where is the watermark on the exported image?
What's new in the Export (14.3.0)
Offline images explained
Where are my exported and processed files going?
What is Quickproof in Capture One processing tab?
See all 10 articles
Create Support Case
How to request camera support
How to make a feature request or provide feedback to Capture One
Capture Pilot
How do I set up the remote host viewing when using Capture Pilot?
Why does Capture Pilot Server fail to start?
What is the "Restore Purchase" issue in Capture Pilot?
What is the "In App Purchase" issue in Capture Pilot?
