FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Lightroom
Capture One 20
Media Pro
Capture One Account
Purchasing
- Voucher Codes Policy
- How to disable auto renew / extend or un-cancel subscription?
- How to change payment method?
- Am I eligible for the student offer?
- Where do I find my order invoice?
- Customer records
Activation
- Activation error: The provided email does not match the email in your Phase One customer profile
- Capture One cannot be activated as the license code could not be verified by server
- Could not query profile because no data was received from the server
- Hands-Free Activation on macOS for Jamf Deployment
- How to activate Capture One while the computer is offline and not connected to the internet?
- How to activate Capture One?
License Policy
- Which version of Capture One works best with DNG files from DJI drones?
- Can I use a trial version of the Capture One for the second time?
- How many computers can I install Capture One on?
- Capture One Enterprise license management
- How to get a Product Key for Capture One (for Phase One digital back users)?
- How to find Capture One License Key?
Capture One Pro vs Capture One Express
Capture One Workflow
- Dynamic Output Filenames
- What are the hotkeys in Capture One?
- XMP and IPTC
- Changing Images from Managed to Referenced, or Referenced to Managed
- Adding a tool
- How to move a catalog?
Camera
- Live view and tethering problems with Sony A7R IV
- Why is my camera not recognized in Capture One for Fuji?
- Changing color sync camera profiles for macOS
- How to use Mamiya 645 AFD and Mamiya RZ67 with a live preview?
- Using Hot Folder with Canon cameras
- How to clean the IR Filter on your digital back?
Technical Issues
- Show the user Library on macOS
- Re-importing previously deleted files
- Changing the EXIF timestamp on an image
- Troubleshooting slow tethering performance on macOS
- Reset the application's preference file on macOS
- Allowing Capture One to have full access on macOS
Installation
- Downloading Capture One Express (for Sony or Fujifilm)
- Where can I download previous versions of Capture One?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- Leaf Capture Installer on macOS
- How to install Capture One on Mac OS X, OS X or macOS?
- How to uninstall Capture One 4, 5 or 6 on Windows XP?
System Requirements
- Do you have Capture One for Android?
- Do you have Capture One for Linux?
- Will Capture One run on my iPad/iOS?
- Regarding macOS Catalina, the installation of newly-released macOS updates and their compatibility with Capture One
- What is the recommended system set-up for Capture One?
- The overview of Capture One Release Notes
RAW Files Support
- TIF, JPG, PSD, PNG support
- Capture One DNG colors
- Is HEIC/HEIF format supported by Capture One?
- Does a software addition for the RAW files viewing impact the Capture One's functionality?
- Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
- Is my camera supported by Capture One?
Importing Images
Image Processing
- How to process images in Capture One?
- What is the Process History and how can I use it?
- Why are the images in catalog marked as "Offline"?
- Where are my exports/processed files going?
- The colors in Viewer look different from those in the exported image
- What is Quickproof in Capture One processing tab?
Image Adjustments
- How to adjust and edit images in Capture One?
- How to copy adjustments from one image to another/others?
- Is it possible to apply textures using Capture One?
- Disable Default Lens Corrections
- How accurate is the White Balance picker?
- Are there dodge and burn tools in Capture One?