FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Capture One Profile
Purchase
- Capture One 20 (13.1.0) FAQ
- Which Capture One version should I choose?
- More about the SmugMug offer
- Why was my credit card declined?
- Do I have to purchase Styles once again?
- Voucher Codes Policy
Download
System Requirements
- CPU/Processor incompatibility with Capture One 20 (13.1)
- Which version of Capture One will work on my Apple operating system?
- What are the requirements to run Media Pro/Media Pro SE?
- Which version of Capture One will work with my Windows operating system?
- For users running macOS Catalina: tethering, updates, and other things you need to know
- Do you have Capture One for Linux?
Installation
- Capture One Pro / for Fujifilm / (for Sony) / for Nikon vs Capture One Express features
- How to update Capture One from a previous minor or service release?
- Can I run two Capture One versions on the same computer?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- How to install ICC profiles?
- How to install Capture One?
Activation/Deactivation
- Hands-free activation on macOS for Jamf deployment
- How to activate a previous version of Capture One after upgrading?
- How to activate Capture One Express?
- How to activate your Capture One trial?
- How to deactivate Capture One / Media Pro?
- How to deactivate Capture One Express?
Activation Errors
- "No More Free Upgrades Available" activation error
- Could not query profile because no data was received from the server
- "Unable to reach activation server" or "The remote name could not be resolved: 'activation.phaseone.com' "
- License Key is disabled
- Invalid activation of Capture One 3.4,5,6,7 on Windows XP
- Activation error: The provided email does not match the email in your Phase One customer profile
License Policy
- All about Capture One licenses
- Can I use several Capture One Express products on the same computer?
- Can I use a trial version of Capture One for the second time?
- Media Pro Licenses
- How many computers can I install Capture One on?
- Capture One Enterprise license management
Workflow
- Can I use two monitors while working with Capture One?
- How to import images from my camera to Capture One?
- How to import images to Capture One on macOS?
- Do you provide support for Media Pro?
- What are the hotkeys in Capture One?
- How to delete/remove duplicate Style Packs?
Workflow Tips
- Unhiding the AppData folder on Windows
- Maintaining your workflow through the COVID-19 outbreak
- Where can I get a manual?
- Switching from Lightroom to Capture One FAQ
- Setting up a Screen Share
- Accessing User Library on macOS
Catalogs and Sessions
- Why are my recent catalogs/sessions not seen by Capture One 20?
- How to open more than one catalog or session at a time?
- How to recover a corrupt catalog?
- How to migrate from a Catalog to a Session?
- What data is imported when converting a Media Pro / Media Pro SE catalog to a Capture One Catalog?
- How to move a Catalog?
Tethering, Live View, and Camera Support
- Is my camera supported by Capture One?
- Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
- What operations can I perform in Capture One whilst shooting tethered?
- Live view and tethering problems with Sony A7R IV
- Why is my camera not recognized/detected?
- Changing color sync camera profiles for macOS
Technical Issues
- Why do I get an error while importing Styles?
- Capture One is crashing on export
- How to retrieve Capture One logs?
- How to create, print or save an Apple System Profiler report?
- How to create a system summary and system profile of my computer?
- Why do my previews constantly regenerate?
RAW Files Support
- Is HEIC/HEIF format supported by Capture One?
- Does a software addition for the RAW files viewing impact the Capture One's functionality?
- Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
- Why do pink highlights appear when shooting at ISO 50?
- DNG files support
- TIF, JPG, PSD, PNG support
Image Adjustments
- Is it possible to make HDR photo stacking, focus stacking, and panorama in Capture One?
- Is Loupedeck supported by Capture One?
- Pixels on exported images
- How to remove the red-eye effect in Capture One?
- Can I use Style Packs in older/newer versions of Capture One?
- How to copy and apply adjustments?
Image Processing and Export
- Where is the watermark on the exported image?
- How to upgrade engine for all images?
- Why are the images in catalog marked as "Offline"?
- Where are my exports/processed files going?
- The colors in Viewer look different from those in the exported image
- What is Quickproof in Capture One processing tab?