FAQ
Have an activation or purchasing question? Or perhaps it's technical? You might not be the first ...
Capture One 21
Capture One Profile
- How to log into new forum/community?
- How to change my password?
- Where can I find my support case history?
- What is a user account?
- How to edit your profile on the Capture One website?
- Is it possible to merge my Capture One accounts?
Payment
Purchase
- What is the difference between Pro and brand versions for Sony, Fujifilm, and Nikon camera owners?
- Capture One 21 FAQ
- Where can I purchase Capture One?
- Where to find my order invoice?
- How can I get my invoice updated or changed?
- Where can I find all the information about my order(s)?
Download
System Requirements
- Which Capture One version should I choose?
- Which version of Capture One will work on my Apple operating system?
- Which version of Capture One will work with my Windows operating system?
- Will Capture One run on my ARM-based Apple computer?
- CPU/Processor incompatibility with Capture One 20 (13.1.x)
- For users running macOS 11 (Big Sur)
Installation
- Capture One Pro / for Fujifilm / (for Sony) / for Nikon vs Capture One Express features
- How to update Capture One?
- Can I run two Capture One versions on the same computer?
- Why does Capture One installation stop with the error "Unable to execute file in the temporary directory: Setup aborted."?
- How to install ICC profiles?
- How to uninstall Capture One?
Activation / Deactivation
- How to get started with your Capture One 21 pre-order/upgrade
- Hands-free activation on macOS for Jamf deployment
- How to activate a previous version of Capture One after upgrading?
- How to activate Capture One 12 and previous versions?
- How to activate Capture One 20(13.x.x) offline?
- How to activate Capture One Express?
Activation Errors
- Can’t write to the directory where the license file is saved
- SOAP communication with activation server failed
- Can't connect to the activation server
- Can’t get hard disk ID (serial number)
- Can’t get processor ID
- Unable to connect to the server to lookup profile
License Policy
- All about Capture One licenses
- Why is my subscription deactivated?
- How to switch from perpetual license to subscription?
- Managing multi-user licenses for Capture One Pro
- Your subscription has not been verified in the last 30 days
- FastSpring subscriptions FAQ
Workflow
- What are the differences between Capture One for macOS and Capture One for Windows?
- How do I change the language in Capture One?
- Where can I get a manual?
- What are the hotkeys in Capture One?
- How to add a floating tool?
- How to go back to the default settings?
Catalogs and Sessions
- How to rename a Session or a Catalog?
- What file formats are suitable for import?
- Why are my recent Catalogs/Sessions not seen by Capture One 21?
- How to open more than one Catalog or Session at a time?
- What is the difference between a referenced and a managed Catalog?
- How to back up images on import into a Catalog?
Tethering, Live View, and Camera Support
- Can I save images to a memory card when tethering?
- How to adjust the camera focus for Nikon D850 whilst shooting tethered or in the live view mode?
- Tethering problems: the camera does not connect, frequently disconnects or will not transfer images
- What operations can I perform in Capture One whilst shooting tethered?
- Live view and tethering problems with Sony A7R IV
- Why is my camera not recognized/detected?
Technical Issues
- "Could not create SSL/TLS secure channel" activation error on Windows 7
- Another instance of Capture One is running
- Why do I get an error while importing Styles?
- Capture One is crashing on export
- How to retrieve logs?
- How to create, print or save an Apple System Profiler report?
RAW Files Support
Image Adjustments
- Is there a history of editing steps?
- Is there a Vibrance slider?
- Why has Photoshop disappeared from the Open with/Edit with list?
- Is there an Identity Plate analog?
- How to edit images scanned in greyscale?
- Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?
Image Processing and Export
- Why do the colors differ in the Viewer and on the output image?
- Where is the watermark on the exported image?
- Offline images explained
- Where are my exported and processed files going?
- What is Quickproof in Capture One processing tab?
- Batch Processing and Batch Apply are not working