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Hello there,
This is your space to let us know how we can improve upon what we do here in the forum, and also in the help center in general.
The team and I are always happy to listen to feedback and we're constantly looking at ways we can improve your experience here, and in the wider Capture One community.
We want this humble website to be where you help each other, interact with members of the Capture One team, and feel part of not just a Capture One community but also a community of image lovers.
As well as that, of course let us know if there are any major issues or weird behavior that you experience whilst browsing through the forum and the help center (support.captureone.com) and we'll see to it.
Looking forward to hearing your feedback and thoughts.
All the best,
Jack and the Capture One team
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Send your iPad in.
No, that was a joke, but this is not: David Grover is a forum member too, try to type
and select the icon with his portrait, your forum post then will trigger an email to him, probably.
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Hi greg routt, this is a mail test using the method I described in above post.
This is a screenshot of what I typed:
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hey greg routt consider contacting our support team by clicking Request Support in the top right corner if you still face issues after reviewing articles and tutorials
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Nice move with pushing down "Community" and renaming to "Help Center and Forum Feedback", maybe this will reduce amount of misdirected threads. I would even remove "Help Center" part to avoid possible confusion this is where help can be received. Maybe reorder to "Forum and Help Center Feedback"?
Edit 16 hours later: that new thread shows that confusion is working xD
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Marcin Mrzygłocki I'll leave that to Denis Huk to decide, but it's definitely a more appropriate name, even if it doesn't completely stop the confusion!
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Camera Support should allways come to all softwares, not block them behinde feature Updates
And if so, please propperly write it, suddenly there are streams with updates but you can't test them and your new camer can also not be used with an less than 6 month old software because it is needed to upgrade to the latest Version, which has still the Same build name????
MAKE IT CLEAR
and by the way, your Support Sucks, I am Waiting for 2 Days now for an Answer to my ticket and nothing is happening!!!!!!!!
No answer means i will not upgrade and change the Software and also tell all people Why you should NOT use Capture One!!!!!0 -
hey Stefan Trucker fyi your comment is a little off topic as this thread is for forum feedback.
but, unfortunately, that's not the way software development works. we have to release software updates in order to bring new features and camera support. we also decided to change the way our licenses work to make sure we can release more features throughout the year, not just a few features once a year.
in short, if you want to have access to the latest features and updates, consider getting a subscription.
if you want to own your license and don't need the newest features and updates, get a perpetual license.0 -
thanks for the reply
still waiting for the support to react
Still your version system is not clear and not friendly to loyal customer as can been seen on lot of comments on this site.
SRY i will not update
I am not a professional and this is way to expensive for me, there is a lot of software for way cheaper than that even fee software that has almost the same features and better support0 -
Not sure if others affected but last night i received 522 emails notifying me of Forum postings from C1. I mean i often get say 1-5 most days, but some sort of glitch last night re-emailed me ? ...Doug
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Not this time, I had a usual sleepy activity, but I noticed a lot of threads bumped up without any changes/comments inside. Maybe if you were to inspect these mails, they would prove to be about horny babes at your location or penis enlargement...
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No...they all had the full forum posts in them ...not links.
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I have been a loyal client for many years. When Phase One uncoupled Capture one to a stand alone business, the customer-focus has become more and more blurry. I, like many loyal users were suspicious of the change to upgrading the software. I purchased the upgrade last year even though there wasn't much in it for me. With the upgrade I signed on for the "Loyalty Program". This gives me a 40% discount. Yesterday I looked at what Capture One to see if there was a Black Friday promotion. It's 50% off for EVERYONE, not even a modest, additional discount for those who have supported this product for many years, nothing!
I'm an amateur so I am not able expense product. What Capture One has demonstrated here is that they have zero loyalty. That there's no reason to stay on the Upgrade Treadmill because jumping in every two, or three years as a New Customer is much less expensive.
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i couldn't find any description when you have to pay for updates and how to find out which update is payed or included.
as a European i am pritty sure this is not legal according to our law.
If some of you are interested in fighting this bullshit update policy let me know!-1 -
Please see here and here. We're not doing anything illegal, I can assure you.
Regarding Support, we're a small-ish team doing our best and I'd appreciate it if you didn't tell them they sucked :) I will see if we can follow up with you today.
Edit: I can see the support request was solved six days ago.0 -
Stefan Trucker The possibility of updates is mentioned in the agreement (eula), but no commitment to the period during which you're entitled to them. Under EU law that would imply no (right to) updates for new features, but at least 2 years of bug- and vulnerability fixes.
Capture One's end-user agreement actually contains an "AS IS without guarantee" disclaimer of warranty. An AS IS disclaimer would even free them from fixing defects making the product unfit for purpose. This is unlawful within the EU since January 2022 when this law came into effect. Whether or not you can make a case against not receiving bugfixes, would hinge on the (interpretation) of the definition of 'conformity of goods' and whether the bug you're facing is indeed leading to non-conformity.
They seem to be aware of this and also mention "Some jurisdictions do not allow the exclusion, so this limitation may not apply to you." Which I find funny since the controlling law is stated as "This Agreement shall be governed by the laws of the Kingdom of Denmark". Last I checked, Denmark is member of the EU.
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I have purchased the upgrade, so I will jump out of this discussion.
I'm still / most unhappy with the policy, of not showing a little extra love to your clients. They have purchased 95% of the program already, it's an upgrade. The explanation from support of how upgrading at a 40% discount is cheaper in the long run than jumping in opportunistically at a 50% discount every 2 - 3 years / major upgrades is confusing at best, more like disingenuous.
Capture One adopted the new model in 2022, it doesn't impact subscribers, which is their preferred client model. I bought the first upgrade even though there was little in the upgrade for me. Ten months later 16.2 becomes 16.3 (with features I'll use and want) and it's time to pay ...again.
The new client gets 50% off, as I do ...but I handed over the other 50% December 2022. Reminding clients that "upgrading was optional" doesn't increase their opinion of your company. It's not a legal issue, it's a moral one.
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