FIXED: License server is down since 8:47 CEST, April 14

Julia

Moderator

• April 14, 2023 21:16
• Edited

Update: All the services are back online as of 23:00 CEST.
We are working hard to prevent similar issues from happening in the future. 
We apologize for any inconvenience. 

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We are experiencing a server incident which is preventing Capture One users from activating newly bought keys, logging in on the website or finalizing the purchase.

Our engineers are already working on the fix.

Please, use this workaround suggested by our users: 
- quit Capture One

- disable your internet connection

- restart Capture One

Thank you for your patience!

1

• 

  FirstName LastName

  • April 14, 2023 20:27

  Mine ask me to activate everyday and now I'm stuck with not working.

  0
• 

  Lukasz

  • April 14, 2023 20:36

  The workaround doesn't work for me. It will not pass the loading card.

  0
• 

  Barry Braunstein

  • April 14, 2023 20:52

  FYI, that workaround doesn't seem to work for everyone - but the activation server seems to be working again and am able to use C1 again

  1
• 

  Adam Bridge

  • April 14, 2023 20:59

  Turning off my internet connection on my MacBook Pro running Ventura 13.3.1 doesn't work. I even did a restart. Capture One fails as before.

  0
• 

  Thomas Babut

  • April 15, 2023 12:04

  It seems to be broken again. I am unable to start Capture One at the moment.

  0
• 

  Thomas Babut

  • April 16, 2023 05:49

  I had to deactivate and activate again my Capture One-License and it's working now.

  0

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