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Comments

9 comments

Date Votes
  • BeO
    Top Commenter

    our detection systems flagged an outage that prevented many of our users from starting Capture One

     

    We’ll also be making changes to the activation and authentication logic in Capture One Pro to make it more resilient to cloud availability

    Although it is most likely to occur and most scary for your customers which are on a shoot, please consider that perpetual license owners have the right to run and even install C1 on new computers even if C1 company is out of business. In a past forum thread I was not the only one expressing this concern.

    3
  • cs

    So it sounds like this new authentication system is a problem.  I've been essentially down for TWO months not getting my update up and running without it just disappearing when I'm working away.

    1
  • cs

    After having read the post by the CEO ... I'm frankly pretty upset about the design decisions that have been made in favor of protecting Capture from unlicensed use?  Has this really been a big problem that required online connection at this level of inconvenience to users?

    I've been buying perpetual licenses for 10 years or so ... and now I see I have change to yearly subscription?  After having been down for roughly two months with use only by reauthenticating over and over (a 5-10 minute process typically) ... I'm frustrated.  I've been patient.

    Although it is most likely to occur and most scary for your customers which are on a shoot, please consider that perpetual license owners have the right to run and even install C1 on new computers even if C1 company is out of business. In a past forum thread I was not the only one expressing this concern.

    0
  • BeO
    • Edited
    Top Commenter

    I've been buying perpetual licenses for 10 years or so ... and now I see I have change to yearly subscription? 

    You don't have to. I don't subscribe either. There is still the option to buy perpetual licenses. They deteriorated the conditions (no feature updates, and bug fixes only until the next feature update comes out, and pricing is higher if you don't upgrade every time), but at least they still offer perpetual licenses.

    design decisions that have been made in favor of protecting Capture from unlicensed use? Has this really been a big problem that required online connection at this level of inconvenience to users?

    I am having a hard time to believe that their revenue is really higher by being such strict with the activation methods.

    0
  • cs

    I've now had two months of miserable use because they introduced a new version where they tightened up on activation without making sure it was bullet proof FIRST.  I can understand that bugs do happen, but bugs that make the program crash ... and are unfixed after two months ... ugh. 

    1
  • Jack W
    Admin

    cs I'm glad to see the issue is now resolved, but I'm sorry it took so long. 

    0
  • cs

    The solution was some kind of change in the very latest revision, which apparently solved the authentication issue (None of the changes I made to try to solve this myself made any difference).  I'm sorry it took so long also, but I greatly  appreciate your follow-up in stirring up some action for me.  Jack, thank-you.

    0
  • Jack W
    Admin

    You are most welcome and it's always my pleasure to help out where I can.

    0
  • VERLON SMITH

    When photography software subscriptions were fairly new, I signed up for one of your competitors' packages and had something like this happen.  That is why I am not with them now.

    I have a perpetual license with C1Pro.  My expectation is that I can continue to use this software for as long as I own this computer - even if Phase One is wiped out in a zombie apocalypse.  If the world ends, I expect to be able to edit photos from my little doomsday bunker while eating canned raviolis right up until the roving bands of mutant cannibals come crashing through the secret barricades. If C1 Perpetual needs to phone home to mommy every few days, the perpetual license isn't much good.  

    Autodesk, for example, just stopped supporting some of their activations of older licenses. I do not wish to find myself in that situation - ever.

    0

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