Capture One 20 (for Sony) will import 7RM4 files but not files from a7RM4A. Is there a Fix

Care Michaud

• April 24, 2023 07:55
• Edited

Capture One 20 (for Sony) [13.1.4.3] will import ARW files from Sony a7RM4 (a7R IV) but not files from a7RM4A (a7R IVa).

Is there any way to fix this? I get the new perpetual lic doesn't support new features for old version but basic file support (especially for an incrimental harddware update) should be untethered from the cost of full feature updates. 

https://support.captureone.com/hc/en-us/articles/360002718118-Camera-models-and-RAW-files-supported-by-Capture-One#h_0db21c85-0097-4e22-b300-a1aa6503397c 

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  Care Michaud

  • June 05, 2023 03:27

  Christine M.
  Jack W
  
  Any thoughts or suggestions who I can talk to get clarification?

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  Christine M.

  Moderator

  • June 05, 2023 08:41

  Hi. You are referring to the correct article where it is stated that support for the two cameras are in two versions of Capture One. It is our standard policy that we don't backport support for cameras to older versions of Capture One. You can read more about the process of supporting a camera here: https://www.captureone.com/blog/the-never-ending-quest-for-authentic-color
  
  Please note that if you are looking for a Capture One official reply, please always refer to customer service by creating a ticket in the future. This is a user to user forum primarily. 
  
  

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