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Can sessions be renewed by Capture one?

Comments

5 comments

  • Denis Huk
    Admin

    Hi Kristian Gehradte! I'm moving this post to the Capture One Live topic.

    As for your question, if Capture One is closed down while the online collection is still active, Capture One needs to be launched again before the Live Session expires to avoid losing any ratings and color tags that were added in the meantime.

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  • ninjatune

    Hey Denis I don't quite understand that last sentence. Can you please explain? Thanks

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  • Denis Huk
    Admin

    Hey ninjatune, if Capture One is not open when someone is making changes to an online collection, you need to open Capture One for the changes to sync with the app. This must be done before the online collection expires to save all the online collection changes (like ratings and tags) in Capture One.

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  • ryantaylorvisual.com

    Hi there, wondering if you came up with any solutions for this? I have ran into the same issue. We missed the expiration date by one day.  Were you able to get any support from Capture one? I would imagine that they still have the information saved on the backend some how? 

     

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  • Kristian Gehradte

    Hi Ryan, They said it wasn't possible. Make sure you update to the latest version as I think the have fixed this issue.

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