C1 23 is freezing when hovering over styles and other tasks

Kalin Tabov

• July 26, 2023 02:28

Hi all,

I just installed my C1 23 recently even though I bought it some months ago, because I was hoping that the issues with it would be resolved. Unfortunately it seems they aren't. C1 23 started to freeze almost immediately (the next day) and did it 3-4 times for 1 day. It was mostly when hovering over styles (purchased from C1 and working well on 22) but also while doing other tasks. Also, my PC was definitely firing up on all cylinders while this was happening and it does have a lot of power. I downgraded back to C1 22 because I don't want to deal with BS while working. I contacted support 2 days ago and have not received any response yet. I guess it is a minor issue to buy a product and it does not work at all. Anyway, just sharing and bitching a little. 

My PC: Lenovo-Legion-T5, AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz, RAM 96.0 GB, GPU NVIDIA Geforce RTX 3070

If anyone has some kind of solution, please share. Browsing through post, some people were writing that for new catalogs and sessions it is working fine. So my question is: Can you support 2 versions of capture one? 22 for the old Catalogs and 23 for the new ones? I think that would work for me until they resolve it.

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  Qi Au Chen

  • July 28, 2023 14:10
  • Edited

  So my question is: Can you support 2 versions of capture one? 22 for the old Catalogs and 23 for the new ones? I think that would work for me until they resolve it.

  Yes you can. Actually, it is how I work because I have the same problem as mentioned in this previous post : https://support.captureone.com/hc/en-us/community/posts/7645212147613/comments/9584765127325 

  So, since 9 months now, I'm using C1 22 for my previous catalogs and C1 23 for the new ones on the same computer.

  The problem seems to come from the catalog conversions. Some of my catalogs are pretty old and have been converted trough the different versions of C1 during time.

  I hope that one day, the dev team could fix that bug.

   

  2.14.0.0

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  Gerd Klinkowitz

  • July 30, 2023 09:32

  Hello, I have exactly the same problem. My CaptureOne also freezes after selecting styles. Unfortunately, all tips are just crutches and don't really help. I find it very strange that this problem is not taken care of, especially given the price of the program.

   

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  Qi Au Chen

  • July 31, 2023 09:41

  Hello Gerd,

  Probably because there are not enough users who have that problem.
  I don't know...

  2.14.0.0

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