NO SUPPORT - UNABLE TO SUBMIT BUG REPORT DUE TO CAPTURE ONE POOR DOWNLOAD

Michael Scarbrough

• August 15, 2023 18:21

I have high speed internet. After completing all the steps to report a problem and attaching the CO log file, the screen recording failed to upload, "took too long" error message, therefore, no ability to submit report.

Doesn't appear Capture One is interested in getting reports.

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  Ian Wilson

  Moderator

  • August 15, 2023 18:41

  

  It usually works OK. Probably the internet was just having a moment. It happens. I'd try again in a while.

  Ian

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  Michael Scarbrough

  • August 15, 2023 23:47

  Yes, it's large ~400MB, even though less than 2 min. screen recording on my Mac Studio M1 Ultra. Could try a .zip, but just following the directions and dropping the file on the upload slot.

  Lots of data to input and hoops to jump through. Not great for a first pass on getting support. Always happy to provide data to get a solution, but not so much as the initial entry when it seems the CO server is unable to accommodate the upload. Time is valuable.

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