Mac - Copying a Filled Layer from portrait to landscape image results in a non-scaled mask being applied
Implemented
Update 20th February:
This bug was fixed in 16.3.6.
See the release notes here.
Update 25th November:
There are specific cases in which this behavior still occurs when copying the filled mask from different camera models.
Our team is back on the case, and working on a new fix. Apologies for any inconvenience. Follow this post for the latest updates.
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Update 19th September:
So we've received reports from several users regarding an ongoing issue with copying masks that is still present in the latest version, Capture One 16.2.4. We want to assure you that we are actively working on a solution to address this matter soon.
Keep an eye out for the upcoming updates!
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Result:
Screenshot provided by Gauthier Mignot.
#193473
#197909
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I just tried it again in version 16.2.5.9 and the bug is still there...
i also use an perpetual license and didn't plan to buy a new license again.
Apparently 16.2.2 is the last stable version.
CaptureOne points out they fixed the problem which isn't the fact.... so can you guys please now just fix it... also for users with version 16.2.x????
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I'm having exactly the same problem here. Editing a large project has become very difficult.
Thanks for looking into this!
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that is a good question.
AI mask is a very welcome improvement. I have been using it so much the last few weeks.
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Hello everyone.
The new update STILL HAS the same issue. This would be funny if it weren't a serious issue and a mockery.2 -
what is happening with this bug? It is extremely annoying and is slowing down my workflow substantially. I can't even sort my session by landscape or portrait as a work around.
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The new release (16.2.4) replaces the rotated mask issue with this piece of art:
I really have the impression that the poor developers are desperately trying to implement hacks for this kind of bugs, but this will only introduce more bugs.
Sad to say I am done with this. I really tried, for years. But I need a stable and professional product and predictable behaviour, which C1 cannot provide anymore.
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I experience the same bug still in version 16.2.4 and it has costed me already hours in extra time to get rid of it. I had to edit hundreds of pictures manually at the end because copy and paste simply is not working anymore. I´m sorry guys, it's somehow acceptable that things like smart adjustments doesn't work well a 100% for most of the time... but such basic functions just cannot fail in a professional software!!! Somehow C1 23 was a big mess from the beginning! I have a perpetual license and it seems that I have to change that to a yearly subscription which I originally not wanted because apparently you're not going to fix that issues.... maybe I just move on towards Lightroom saving a lot of time after so many years working with C1.
anyway ... I reported the bug (working on an Apple Silicon Machine).
If you're not fixing problems like that faster, me and I guess many others will turn away from C1 and just go for other solutions.
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this issue is still on going. and getting very frustrating.
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This situation is so embarrassing guys. My business partner and I have opened two tickets for two different versions of the program. Twice you have released updates that were supposed to fix the issue. This is quite embarrassing, considering it's professional software for people who work.
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So, genuine question based on today's announcement...
Is this bug now just being ignored by Capture One? It says 'implemented', but it's still clearly there. I have a perpetual license for 16.2, and this hasn't been fixed on the latest version of that (16.2.5).
Now 16.3 is out (which I'm not allowed to have, despite buying my license just a few months ago), what happens with massive bugs like this (which make the whole layers concept unusable)?
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Hi Michael,
I wrote this morning that the new version 16.3 still has the same issue1 -
Hi all,
Has anyone tried 16.2.6 to see if it has solved this issue? I appreciate that I'm as able as anyone else, but I just can't bear the idea of having to upgrade/downgrade again!
What joy it is to have so little faith in one's professional tools! 🫠
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I just downloaded v16.3.1.23 and the bug now seems to be fixed. Masks get correctly applied to images with a different orientation than the source image. Im on a 2019 Intel Mac Pro with Vega II GPU running Ventura 13.4.
The previous release of v16.3 still had the bug, so I'm relieved. Cannot comment on v16.2.X unfortunately.
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Piotr, this is why this time, for the first time in years that I've been using Capture one for work, I haven't upgraded and I don't intend to.
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Helen Brian Jordan may we get an update about this issue?
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No information has been provided regarding this issue, leaving me uncertain about any potential resolution in the near future. The bug has persisted in the application since August 2023, marking a span of six months. Despite upgrading to the latest version, I am inclined to cancel my subscription, as this level of performance is unacceptable for a professional software product. The recent release, issued just a few hours ago, fails to address or acknowledge the ongoing problem in the release notes, which adds to my disappointment.
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Dear CaptureOne team,
I'm posting to confirm that I am still dealing with this bug and am running the latest version 16.3.4.5, on macOS Venture 13.6.4.
The same exact issue of copying and pasting from one photo to another on photos taken two days ago with just 1 single camera. Am not copying between different models.
Is the development team still working to solve this?
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You need to open a support case. This is a community forum. There is no "capture one team" here.
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Capture One Pro (16.3.6)
Date of release: February 20 2024
macOS
- Fixed a rare bug where copy and apply a Filled Layer from one photo orientation to another can break.
It seems that the issue is fixed but I will not upgrade today because something else might be broken :-(
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OK, so what about on 16.2?
As there have been no updates since 16.2.6 (3 months ago), the implication is that it is now officially unsupported.
Seems a bit rude to not fix an issue that's a major pain for people, especially when you've expected them to stump up for a brand-new version (which still had the issue 🙄).
What I'm hearing is... 'we can't fix this issue, but buy the new version anyway' ...then once we do find the fix, we'll only apply it to the latest release, so now you have to buy an update if you want a working product.
Glad I use Blackmagic Resolve / Affinity / MacOS products for the rest of my workflow or I'd go completely mad!!
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NB. Helen, I apologise for directing my ire at you, as I appreciate you're here to help on this forum/thread, but I'd be grateful if you could pass on my thoughts to the relevent people, as this issue seems indicative of the attitude of C1 is taking at the minute (re. failure to be proactive in bug fixing and lack of support for legacy users).
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Brian Jordan Helen
I am still able to reproduce this issue with 16.3.6...1 -
I hope they fix it soon, at this point, it is a problem that slows the processing down.
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more issue with Soft Flare brush
created problems in the smooth mask
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Our engineers are working on this, but we'd still appreciate having your cases reported (if you haven't done that yet). Collecting more data is always extremely helpful when it comes to bug fixes. You can submit your request at support.captureone.com. Feel free to leave your ticket number here, so I can jump into the conversation right away and please stay tuned. We'll update this thread as soon as the version with a fix becomes available.
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Have you been to support.captureone.com
They make everything possible to avoid contacting support, I look for 30 minutes before finding a place to submit.
crazy. this days I have beening having major problems wit C1P. I wich I can just open a session in an older version that is stable and bug free
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Click Request Support at the top right of the webpage. Scroll down til you see the heading
Still need help? Reach out to us
Select from the list box. Voilà!
Fill out the form.
You'll get an email confirming your support request with a ticker assigned.
Also, if you'd kindly edit your profile and change your FirstName LastName to something (anything) else, replying to you specifically would be much easier. Even FirstName LastName44 would be a help.
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my ticket number is 200159.
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same issue here, a nightmare because we are working right now and we have to avoid copying layers
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