Win: Some catalog albums appear empty after reopening Capture One

Implemented

Sergi Salillas

Admin

• August 21, 2023 11:23

This can affect Capture One versions 16.2.1, 16.2.2, and Capture One 16.2.3 for users using Windows 10.

The Catalog Albums look empty of images after restarting it. 

Our engineers are looking into this, more information will be provided soon. 

 

#192480

2

• Official comment

  

  Helen

  Admin

  • September 12, 2023 11:12

  This issue is fixed in the new release of Capture One (16.2.4).
  Follow the link to download the latest version: https://www.captureone.com/en/account/download 
  
  The release notes are available here: https://support.captureone.com/hc/en-us/categories/360000430178-Release-notes 
• 

  Arnold Duran

  • August 21, 2023 19:30

  I have experienced this problem also on a Mac Book Pro. My entire catalog is no where to be found! I did a recent import, the next session I imported,  It, and everything else in the catalog was gone...

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• 

  Helen

  Admin

  • August 23, 2023 11:31

  Hi Arnold Duran, we'd like to look into this. We do not see your case in the support queue, so please submit a request at support.captureone.com elaborating on the Catalog's behavior. Once we notice your email, me or one of my colleagues will reach out to you with further instructions.

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• 

  Marian Simó

  Admin

  • August 24, 2023 10:00

  There is a workaround for this situation that might be helpful while we work on the fix. Please, find it below:

  1. Select the corrupted album
  2. Change the sort order to "Name"
  3. Repeat steps 1-2 for each of the broken albums
  4. Restart CO
  5. The albums should be fine after following the previous steps.

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