Sony α7cR (a7cR)
Implemented
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Official comment
Sony a7CR is supported in Capture One 16.3.2.
Follow the link to download the latest version: https://www.captureone.com/en/account/download
The release notes are available here: https://support.captureone.com/hc/en-us/categories/360000430178-Release-notes -
Hi all,
We are working on adding support for the camera, however we are having problems sourcing the camera from Sony.
We are looking into feasible sourcing alternatives. Rest assured that we will support the camera both tethered and for file-support soon.
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I'd fully expect that there are some geometric differences with the new CR body, and those come with new profiles needed for the software. I'm willing to accept this.
I'm growing increasingly frustrated with the complete lack of respect for the paid users from the C1 staff. A simple forum update and timeline would go real far here.
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B&H does ship to Denmark. Besides, even if they didn't, it's ridiculous for a company like CO to blame it on that they can't get a hold of a camera body.
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Christian G
Thank you for the update. I'd like to understand further:
C1 has been unable to get ahold of an A7CR, and an A7Cii worldwide after 2 months?3 -
Waiting impatiently for the software update. Love the new Sony A7CR! Using the Sony Imaging Edge Desktop for now.
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It would be nice to get any updates about the A7CR support. I bought my camera in New York two weeks ago and came home to Germany with a lot of vacation pictures...not able to process them at home :-(
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Day 1 support for Leica, Month 2 support for Sony A7CR????? When all it is that needs to change is copying the A7R5 profile and unlocking the EXIF block for the camera model?
DxO and Luminar supported it on Day 1. This is not a hard thing to resolve.
Not a good look Capture One.
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The radio silence is definitely weird.
DxO has some issues with their rollout, but they are engaging in the discussion directly.Capture One is the most intuitive and powerful software I've worked with, and could be my RAW-Final workflow, but the complete lack of communication and engagement are really frustrating
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I also find both the continued lack of support (with the camera in my hands for over a month) combined with the utter lack of communication from the Capture One team. I assume the issue is a small team and conflicting priorities (though this one seems a gimme), but the lack of communication about it has, at least for me, severely hurt my trust in CO.
The frustrating part is that I still find CO works better for me and I prefer the results vs. Lightroom. However... At some point that becomes irrelevant and I just need to use the thing that works. And right now LR works and CO doesn't.
That clock is ticking. Workarounds are short-term solutions. I'm really hoping it's not time for a long-term solution that involves not using CO.
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@dougstewart and @happymac I am right there with you. Silence is a strategy that can only lead to defection. I just don’t get it. Where is the product manager? Who is the product manager? I am on a once in a lifetime trip in South America with my A7CR. Processing on the road but converting everything to dng before editing. Angry every time I have to do it. Getting angry enough to move and not go back. Support responded 24 hours after my request asking me questions instead of answering my question. Even when I explained my travel scenario and the dates of travel they responded with a non answer. What is going on? Hello! Are you there?!
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christian, thank you for an answer…now it makes sense…you have no camera. Sony has not provided you one. Please comment on the status of your relationship with Sony. If it has deteriorated to this situation I will cancel my subscription and move to LR now. As will many many others I’d guess…in fact if this is how your CEO runs the company I plan to end my relationship with Capture One. I am fed up! Anyone else?
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Christian G
We are working on adding support for the camera, however we are having problems sourcing the camera from Sony???It‘s a one day trip to and back from Germany to pick up the camera in Hamburg.
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jwm - that's because Capture One doesn't yet support files from this camera. But as it says at the top of this thread, it is in the works.
See the list of currently supported cameras here.
Ian
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I just literally on Friday bought a perpetual license. Now I’m reading that C1 tends to tie camera support updates into “pay to upgrade” updates. I’m going to be really upset if this camera support ends up like this.
If the program can be tricked into accepting files with the same sensor on different platforms, are there major differences to get support for a different body?
Timelines or blueprints would be great, besides “we are working on it.”
Looks like DxO launches this month.
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Update: Newest update for DxO includes support for A7CR as of 11/7/23
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Thanks for the tip Steven scagnelli. Appreciated!
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@Doug Stewart, you speak right from my soul – I left Lightroom 2017 and continued with CO. After 4 weeks with my Alpha 7CR I‘m glancing at LR again.
Tom
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happymac I originally came to Capture One when I moved from a lifetime of Canon cameras to Sony...entirely because of the tight and superior relationship CO seemed to have with Sony. I was totally sick and tired of the LR catalog structure and the difficulty of moving between my laptop and desktop systems. With superior raw conversion, amazing color editing and totally portable "sessions" I quickly became a huge fan of Capture One. I know I have personally driven conversion of at least 20 other photographers from LR to CO. Since then support has gotten nearly useless (and it used to be great) and the subscription model is annoying but I continue to pay the freight for that and now this situation with the A7Cx cameras and total silence. Maybe we need to have a group of loyal customers write to Rafael to get an answer. I wonder if Bjorn Thorup is the product manager responsible for this debacle? I have tried to garner a response on Facebook groups, Twitter and here...still total silence. I wonder if the relationship with Sony has fallen apart and they just don't want to say so. I live in hope that my 500K images in Sessions dont have to be converted to LR but will be if this doesn't get fixed and soon!
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I dropped LR&PS to go with Capture One. I was on the fence with DxO PhotoLab software, but they just rolled out support for the Sony A7cR. I may just bite the bullet, and buy the also purchase PureRaw to keep my workflow simple.
I would 100% wait for Capture One if they responded with something...anything.
Even if it was "we are having XYZ issues, we aren't sure when they will be resolved, but we will keep you updated." I'll wait. Ignoring the problem doesn't make the problem go away. It makes your customers go away.1 -
I would certainly take a "It's not just adding the model number, there are several aspects that have changed which require additional validation," as a reason if that was given. The issue is it hasn't been and, personally, I find this exceedingly frustrating from a company that makes professional software.
Capture One is the only professional-grade software I rely on that does not provide either a public roadmap or a timeline for planned feature support.
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Hello.
It seems to be possible to read the EXIF data by modifying it.
If you change the model name to ILCE-7RM5, it will be readable.
I use the EXIF TOOL GUI to batch process the data and then edit it.1 -
Hi Christian,
thanks for the information. I understand that you are having an issue with obtaining the camera to provide a proper support.
Anyway, as you may have noticed from this thread as well as the thread regarding a7C ii, there are already many users unhappy, with the camera, without being able to use it in C1. Would it be possible to have a quick fix / workaround until the proper implementation is done? For example, call it BETA (just like you did with sensor dust removal in the past) — so everybody is aware this is not the final proper version; but apply A7iv profile to pictures from A7C ii, and A7R5 profile to pictures from A7RC. They are the same sensors and people claim here, that if they just replace the EXIF information, then it is working for them.
I believe such a workaround could possibly calm down the situation.
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I feel like at this point we should get a refund on a month of our subscription. Capture One has been literally been unusable for me this past month. I have thousands of photos waiting to be culled and processed.
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“We are working on adding support for the camera, however we are having problems sourcing the camera from Sony.” LOL!! It’s available everywhere! B&H have same day shipping.
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If I didn't live on the west coast of the US I'd volunteer mine if they agreed to cover shipping, haha!
I get that sometimes this stuff is complicated. My day job is as a software engineer and I understand how we can care a lot about validating a solution rather than pushing out any fix and hoping for the best, especially for professional grade softare.
The lesson I hope C1 takes from this is users do not like silence and communication goes a long way to easing frustration.
Pro-tip for the C1 peeps: Sony ships cameras bought directly from them before they send any out to other retailers. Fastest way to get one is from Sony. If I'd waited for Amazon, for example, I would be getting mine in another week (per original estimation).
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I ordered the camera from a large online retailer 2 weeks ago and it was at my home within four days, no problem because it's now in stock almost everywhere - why does this all sound like an excuse to me??? But above all it is a slap in the face to those who promote the software every month with their contributions and who may also need it for professional reasons.
DxO doesn't support the camera yet either, and it's already taking (too) long.At the moment there still seem to be technical problems, otherwise the support would already be established.Luminar Neo and Affinty Photo already offer support.
Today I made the mistake of getting a 30-day trial subscription.If it had worked, I would have considered possibly downgrading from CP One 22. But as.....
Now I'll wait and see what happens on Black Friday, in the worst case scenario maybe a subscription to Adobe.
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Well, unfortunately that's the problem. Basically, I was interested in renewing my permanent license and might have taken advantage of the Black Friday deal.
But to load the app now and take the risk that there will be no update for permanent license holders - the risk is then too high.
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Hibernation?
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Nobody knows, there are only declarations of intent, but no concrete timelines. For me, however, the matter is over and I have put my trust in the competition because CP does not deserve to continue supporting them
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