Can't open catalog

FujiShooter704

• September 18, 2023 01:55

I closed my catalog in Express, but I can't re-open it. I can't get the catalog to switch over, I can't open the catalog from the finder, when I browse for the catalog, it opens it briefly, says I can't open multiple catalogs, and the crashes.

 

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  BeO

  • September 18, 2023 06:42
  • Edited

  

  As far as I know, Express can only work with one catalog, hence I think C1 thinks your catalog is still open. Follow the steps in this article and see if it helps.

  https://support.captureone.com/hc/en-us/articles/360002840258-Unable-to-open-a-Catalog

  And please consider changing your profile name/alias.

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  FujiShooter704

  • September 18, 2023 22:35

  I checked to see if it was locked, it wasn't. Below was the message that flash before the app crashed.

  I deleted the write lock and what looked like a copy of a backup in the Package content and neither of those did anything thing. It still crashes, but looks like without the error below.

  

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  BeO

  • September 19, 2023 03:55
  • Edited

  

  I assume you deleted the write lock when C1 was not running (which you should). Did you already reinstall the C1 software? (this shouldn't delete your catalog so it should be safe to do so, but you can make a backup before uninstalling).

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