"Thermal Scope Compatibility Issue on support.captureone.com"

Hello everyone,

I have encountered a compatibility issue related to thermal scope usage within the Capture One software, and I need assistance in resolving this issue.

Issue :

I recently acquired a thermal scope for my photography and imaging work and intended to integrate it with Capture One for enhanced image processing. However, I have encountered some challenges that are hindering the seamless integration of the thermal scope within the software.

Incompatibility: The thermal scope appears to be incompatible with Capture One, as I am unable to access its features or import images from the scope directly.

Image Calibration: When attempting to import thermal scope images, the software does not automatically recognize or calibrate the thermal data, resulting in inaccurate and distorted images.

Limited Support Resources: I have tried to find relevant information and support for integrating thermal scopes on https://support.captureone.com/, but I could not find any documentation or troubleshooting guides specific to this issue.

I kindly request your support in resolving this issue and ensuring that Capture One is fully compatible with thermal scopes. It is crucial for me to have a seamless workflow, especially when working with thermal imaging, as accuracy and precision are paramount in my field.

Additionally, if there are any resources, tutorials, or updates related to thermal scope compatibility that could be added to the support website, it would greatly assist other users facing similar challenges.

Please let me know how I can proceed to resolve this issue and make the necessary adjustments to my Capture One setup to accommodate thermal scope integration.

Thank you for your prompt attention to this matter.

Sincerely,
Lissahadden