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How do I locate my images?

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7 comments

  • Official comment
    Theodore Chorianopoulos
    Admin

    A complete guide on how to locate offline images

    https://support.captureone.com/hc/en-us/articles/360002400597-How-to-Fix-Offline-Images-in-Capture-One-Catalogs

  • Ian Wilson
    Moderator
    Top Commenter

    You don't need to locate each image individually. 

    If you have a folder - let's say it's called Summer Holiday for sake of argument - and it the images in it are shown as offline, then you should be able to 

    • right click on the Folder in the Capture One library tool
    • choose Locate... on the pop-up menu - this should bring up a File explorer window
    • you can then navigate to the new location of the Summer Holiday folder on your system and click the Open button.

    (I am on a Mac but the same idea applies. However, when I tried it just now, the Finder window (equivalent to File Explorer) popped up behind the Capture One window, so if you are not seeing it, check whether that has happened.)

    Note that you have to locate the actual folder, you can't use the Locate function on an album, since it doesn't have a physical location.

    Is that the sort of thing you have tried? If not, perhaps describe in detail what you did, and say in what way it didn't work, and what did or didn't happen.

    Ian

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  • Permanently deleted user

    Hi Ian, thanks for the response. Yes, that's what I've tried - it doesn't work though. The pictures on my old laptop were stored under "C:\Users\Leon\Pictures\" and the file path is the same on my new PC as I use the same username there. However, it still says the images are offline.

    Now I tried using the locate folder function, but for some odd reason that changes the referenced file path to "C:\Users\Leon\Pictures\Users\Leon\Pictures", oddly appending the new file path to the old one instead of replacing it - which understandably doesn't fix the file path problem...

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  • Ian Wilson
    Moderator
    Top Commenter

    I don't know how permissions work in Windows these days, but on a Mac, Capture One (and all other apps too, such as Photoshop, or Affinity Photo, or Microsoft Excel) have to be given permission in system settings to access files and folders - the system generally asks you whether it's OK when you first try to use the app, or you can go into system settings and do it manually. It's a security thing. Is there something like that on Windows, and have you done it?

    Ian

    0
  • Ian Wilson
    Moderator
    Top Commenter

    Also - and I realise you don't want to have to do each image individually - if you do try Locate on a single image, does that work?

    Ian

    0
  • BeO
    Top Commenter

    Hi @...,

    Is this a one-time migration from an old machine to a new one, or do you plan to switch your catalog between the two machines regularly?

    Regarding locate folder and C:\Users\Leon\Pictures\Users\Leon\Pictures, I assume it is a bug (I think this is fair to say as C1 is full of regression defects, it seems). It might have to do with the Windows standard library "Pictures".

    Consider trying to move all your image folder hierarchy to a normal folder you create on your own, far away from the standard folders, e.g. C:\Leonsimages or better even D:\Leonsimages and try the locate folder again.

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  • OddS.

    > BeO: ...I assume it is a bug

    Could be, but I think we know too little about how Leon exactly got his image repository from his old PC to his new PC. Here is different theory:

    Leon possibly copied the whole old folder hierachy "C:\Users\Leon\Pictures" to the new "C:\Users\Leon\Pictures" instead of new "C:". 

    If I were Leon, I would just copy the content of "C:\Users\Leon\Pictures\Users\Leon\Pictures" to "C:\Users\Leon\Pictures" to get the image repository where I expect he wants it. C1 should then find image files at the location once registered by C1.

    If that works as expected, Leon will likely want to clean up a few things and eventually remove the sub-folder hierarchy "Users\Leon\Pictures" now sitting in "C:\Users\Leon\Picture".

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