Mac: Files exported from Capture One to iCloud become hidden in macOS Sonoma
Implemented
This issue is currently under investigation. It is unclear for now if this is a macOS or a Capture One bug.
The workaround to avoid this issue is to export to a different location than iCloud and then move the exported files to iCloud with Finder.
#193416
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Official comment
We attempted a fix for this bug in Capture One Pro 16.3, but it doesn't appear to have fixed the behavior for all users. It has been moved to the Known Issues list in the release notes, whilst we work on fixing this issue once and for all.
update
fixed in 16.2.6 and 16.3.1
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I updated to the lates version of capture one, and now im having the same issue
i had the new macOS Sonoma with a older version of capture one but it worked just fine.
now no matter if I export to a file on the cloud or to my computer it will hide the images, or if I try to export several images it will write over each and at the end just export a single image.
also on iPad if I try to create a preset the screen will freeze not allowing to save the present. no matter if you press cancel or save none of those 2 buttons work
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it happens to me right after I updated my mac to Sonoma last day.
-My mac's Desktop Folder is synced with icloud
-Capture one is latest (16.2.2.10) -> worked well with Ventura
-Mac OS is Sonoma Version 14.0
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The same here. After upgrading to MacOS 14.0, I am unable to out put JPEG files to any target Folder or desktop in iCloud. I was able to output on to One drive (non apple cloud service). Local drive solution worked when I specified Picture folder on local SSD.
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Same here. The first file when C1 creating the folder will shown. After export the same file multiple times the 6th try will shown. But I can reproduce this. Export to a none iCloud folder works fine.
I try also the beta. Right now the problem is not fix in 16.3 Beta 2.0 -
I also have been having this issue on multiple Macs with the latest version of C1 and Sonoma and not able to export to any folder connected to icloud.
I'm experiencing this on a M1 Macbook Pro 16" and an M1 Mac Studio... both running C1 23 ver 16.2.4.34
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I’d reported this already, including a Terminal/Unix link to unhide the exported hidden files. Find it here.:
https://support.captureone.com/hc/en-us/community/posts/10967272992669-Exported-files-not-being-produced?page=10 -
I have been having the same problem with Sonoma too.
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Same thing. I just updated to Sonoma. The files are there, just hidden. I made a video. I hope it helps https://www.loom.com/share/98d70576b28a470abecf7bf09f6df798
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So the answer (for now) seems to be not to export to iCloud. Not convenient, but I wonder, Kennedy, whether if you change the export location to one actually on your internal drive, you can confirm that the export goes normally?
Ian
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Great suggestion Ian. So I moved the working files to Macintosh HD > Users > kennedy > Pictures (Non cloud file). The files were still hidden. So I deleted the Output folder and then recreated a folder called Output. I then exported all my files and it worked.
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OK - so, until they fix the bug, maybe your best bet is to export the way that just worked for you, and then move the files to your desired location afterwards.
Ian
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You can make the file in a folder (or several) not hidden through CLI, for example:
sudo chflags -R nohidden /Users/USERNAME/Documents/FOLDERNAME
However, you will have to do it after each export.
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I am having this problem too and posted on the forum a few days ago
"Bug ? Sonoma on Mac and Capture One will not export to the desktop".
Indeed a simple workaround has been to export either to the computer's Home folder or an external drive and then move it to iCloud.
But definitely something odd happening here.0 -
I posted a step by step Automator script fix in case anyone is interested. Does the same thing but in automated way
https://support.captureone.com/hc/en-us/community/posts/10967272992669-Exported-files-not-being-produced?page=11 -
Same here. Super annoying.
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the new update didn't fix the bug, now it does exports the file and it shows, but if you try to export several photos it will write over it and only show 1, none hidden.
also if you try to export 1 by 1 on the same file it will only show the last export image and erase the other one already exported
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I am having the same problem on Sonoma. Just downloaded the most recent version of Capture One 23. Did not have this problem with previous version.
Exporting a batch of photos, only a few show in the folder designated. Trying to export one at a time, I can see that iCloud Drive is working on it, and even will see the icon for image file in the designated folder for a part of a second, and then it disappears. An interesting thing to note is that the digital counter for the exports is recording the number of the files that failed to actually export, as well as the ones that make it to the destination.
I tried to export to a documents file, with limited success. Better success exporting to an external drive and then dragging it back into my hard drive and putting it where I need it.
This is obviously super annoying and needs to be fixed ASAP.
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Cannot export TIFF's to any target folder (Sonoma 14.1 & C1 16.2.5.9).
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Mike, please do make sure you are not exporting to a folder (or sub-folder) that's mirrored to iCloud. I'm having zero issues. If I export to a mirrored folder, the same problem you're having.
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@... I agree this is an issue and needs to be fixed. But the export problems seem to have hit with the latest version of MacOS combined with recent changes to Capture One. At least that's the way it played out on my machines. I'm guessing Capture One is having to huddle with Apple to figure out why this is suddenly a thing.
Truth be told, I've completely stopped storing any photos on any drive backed up to iCloud. All my images (RAWs, finished exports, everything) are stored on externals which **I** back up. Apple treats iCloud as this pseudo backup-system-but-not-really-backup-system-which-is-actually-a-mirroring-system-to-keep-all-your-Apple-gear-in-sync thing. I've been bitten one too many times when iCloud didn't quite finish all that mirroring before I closed a lid and moved on to something else.
The only way I even knew this was a thing is I use the Epson print manager. By default I export finished print files to a folder on my desktop. Those images are then pulled into EPM and later tossed. Took me a hot minute to wonder 'what if'. I exported to my external and voila - there be print files there. iCloud had struck again.
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iPhone and iPad flow through the new cloud feature. That's new, of course. Files move from machine to machine via external. Nothing other than the occasional print file gets saved to a local drive. Drives get backed up physically and to Backblaze. Old school.
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same problem with c1 20 Version 13.1.4 and Mac Sonoma 14.1
Any export to a iCloud folder is hidden. What is interesting to know, that the exported files are there on my iPhone and iPad via iCloud. So on iPhone and iPad they are not hidden.
Export to one drive on Mac works an the files are not hidden
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Same problem here with latest C1 version and Mac OS Sonoma
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I’m having a similar problem. I cannot export dng files as jpegs to a file on my desktop. The dialog box appears and it appears to be exporting as jpegs but nothing happens. The file is empty.
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Are you running 16.3.1? Note this thread is tagged as Implemented.
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My Capture One version is 16.0.1.17. I have checked for updates and this seems to be the version on my computer. If there is a later version, I’m not sure why it isn’t updating.
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It is resolved in 16.3.1 which I think is a paid upgrade from 16.0.
https://support.captureone.com/hc/en-us/articles/14651777274525-Capture-One-Pro-16-3-1-Release-Notes
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Cannot export. Files are not hidden. Just nothing.
Exporting original file works. Makes C1 more or less useless at the moment. Please make it work again quickly!
Sonoma 14.2.1 and C1 16.2.6.7
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Upgrade to 16.3.3 .. this is fixed.
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