Export not working

Walter Tuescher

• October 03, 2023 18:37

I am extremly frustrated. I have C1 20. When I bought I was supposed to Get a free upgrade to 21. I am an occasional user of C1.

Here's my problem. First trying to get actual support is almost impossible. My internet is limited to a personal hotspot through my phone. Obviously that makes it difficult to send screenshots but there is no option for support w/o a screenshot. On to my problem with  C1. I import my images w/o a problem. However I can not export to the local hard drive nor to a removable drive. It has worked fine until recently.

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  BeO

  • October 04, 2023 04:12

  

  Do you run a Mac and Sonoma? If yes, your Phone download bandwith for the upgrade was not well used:

  https://support.captureone.com/hc/en-us/articles/360002466277-Capture-One-system-requirements-and-OS-support#h_01GGW7FV46EC3BJ5DE0PFY855W

  It might be this bug:

  https://support.captureone.com/hc/en-us/community/posts/13942471961757

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  FirstName LastName

  • November 15, 2023 02:21

  upgraded to something that should not be done? I really want to know if this https://support.captureone.com/hc/en-us/community/posts/13942471961757Quick Draw  solution will fix your problem?

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