Is there any way to get actual support for capture one??

Drew Endicott

• October 28, 2023 19:06

When I try to log in it say the code is not associated with my email address. I just purchased CO Pro 23 trying to update and it just keep giving me this message

 CO has the absolute worst support , Takes forever and here I sit with clients looking at me like I'm an idiot JC. 

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  Brian Jordan

  • October 28, 2023 21:45
  • Edited

  There is a support request page, yes.  https://support.captureone.com/hc/en-us/requests/new 

  There's also these support forums.  Help here is provided by users for users.  Rants tend to be ignored or, worse, gather more rants.  Thoughtful questions seem to get thoughtful responses from fellow users who'd like to help.  Speaking for myself, I saw this earlier post and noted it was a rant so nothing I could help with.  I moved on.  I'm back now only because I saw your colorful comment on another thread.  Put 2 and 2 together and think I have an idea what you're asking here.

  Log into your account.  Under Plans and Services (I think) you'll find a list of your activation codes.  You also should have received this code via email when you purchased.  Copy that code and paste it into the activation key filed.  You should be good to go then.

  A couple of suggestions:  1) just go on and post your question and maybe leave the rant for when you are't pushed for time.  2) never, ever roll out new software in front of clients without testing first.  At least those are my approaches which have seemed to work over the years.

   

  Obligatory: Mod only.  Not affiliated with Capture One.  Thoughts, opinions, hopefully helpful advice expressed are mine and mine alone.

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