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Canon R5 is no longer recognized

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6 comments

  • Jack W
    Admin

    So, everything was working fine before you upgraded to 16.3.1?

    If that's the case, then please let us know.

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  • Claudio Paltenghi

    yes, everything worked The camera is recognized with WiFi, but not with USB C even though the cable is perfect. Even with a USB C port and without a battery it no longer works. With WiFi the camera is recognized in the registration but with USB C not.

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  • Jack W
    Admin

    Claudio Paltenghi Do you have EOS Utility running in the background? Tried a different cable, port etc.?

    Try also deleting the contents of /Users/User/Library/Application Support/Capture One/CaptureCore – when you restart Capture One, this folder will be rebuilt and practically "resets" tethering.

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  • Marcin Mrzygłocki
    Top Commenter

    Looks like two different cameras have the same problem. Claudio Paltenghi, try downgrading to 16.2 or earlier.

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  • Angelo Merendino

    Jack-W - I am having the same problem. I looked for this folder and it does not exist on my computer. How can I create this? Thanks

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  • Jack W
    Admin

    Angelo Merendino Sorry for the delay in replying – I've been out for a couple of weeks.

    You don't need to create the folder. If you have Capture One installed properly then these folders will appear by default.

    You could also be using a PC, in which case that path will make no sense.

    If that's the case then try: - C:\Users\%USERNAME%\AppData\Local\CaptureOne

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