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Capture One 16.3 and macOS Sonoma

Comments

16 comments

  • Ian Wilson
    Moderator
    Top Commenter

    But it is officially supported!

    • Capture One 16.3.2 supports Sonoma up to Sonoma 14.1.

    https://support.captureone.com/hc/en-us/articles/15132813938333-Capture-One-Pro-16-3-2-Release-Notes 

    • And the original Capture One 16.3 supported Sonoma 14.0.

    https://support.captureone.com/hc/en-us/articles/14360621972509-Capture-One-Pro-16-3-release-notes 

    Ian

    1
  • Fabrizio Giudici (stoppingdown)

    Thanks, somehow I had missed it!

    0
  • Lee Yang

    I'm stuck on loading screen with Mac Sonoma 14.1.1 and CaptureOne 23 16.3.2.32. Anyone have a solution?

    0
  • Ian Wilson
    Moderator
    Top Commenter

    Did it work OK before? If so, did that change when you updated Sonoma, or when you updated Capture One? The release notes say that Sonoma is supported up to 14.1, but I assume it would be surprising if there extra .1 made any difference.

    Have you tried uninstalling Capture One and doing a fresh installation?

    When you say "stuck on the loading screen" what do you mean? Can you share a screenshot?

    Ian

    0
  • Marcin Mrzygłocki
    Top Commenter

    And is there anything in logs, what is the last thing the app reports it is trying to do?

    0
  • Lee Yang

    my capture one was working before. it stays on the welcome to Capture One screen and can't move forward. 

    this is what i see in the logs...

    2023-12-06 08:45:33.557 
    2023-12-06 08:45:33.558 *** Capture One  16.3.2. Build 32.436.e7ef580.313ff5b STARTED ***
    2023-12-06 08:45:33.558 
    2023-12-06 08:45:33.560 This is Capture One  16.3.2. Build 32.436.e7ef580.313ff5b running on macOS Version 14.1.1 (Build 23B81)
    2023-12-06 08:45:33.722 Preview size: [current=3840, corrected=3840, preferred=3840]; Screen sizes: NSSize: {3584, 2240}
    2023-12-06 08:45:33.722 Keeping the current preview size: 3840
    2023-12-06 08:45:34.099 Free space on home folder volume:68700508160
    2023-12-06 08:45:34.100 Analytics product info name: "Capture One" variant: "" language: "English" version: "16.3.2" build: "32"
    2023-12-06 08:45:34.201 Preparing to show welcome wizard for: Lees-MacBook-Pro-2.local
    2023-12-06 08:45:34.201 Constructing full wizard.
    2023-12-06 08:45:34.297 Launching welcome wizard non-modal.
    2023-12-06 08:48:22.649 
    2023-12-06 08:48:22.650 *** Capture One  16.3.2. Build 32.436.e7ef580.313ff5b STARTED ***
    2023-12-06 08:48:22.650 
    2023-12-06 08:48:22.652 This is Capture One  16.3.2. Build 32.436.e7ef580.313ff5b running on macOS Version 14.1.1 (Build 23B81)
    2023-12-06 08:48:22.785 Preview size: [current=3840, corrected=3840, preferred=3840]; Screen sizes: NSSize: {3584, 2240}
    2023-12-06 08:48:22.785 Keeping the current preview size: 3840
    2023-12-06 08:48:23.148 Free space on home folder volume:68656349184
    2023-12-06 08:48:23.148 Analytics product info name: "Capture One" variant: "" language: "English" version: "16.3.2" build: "32"
    2023-12-06 08:48:23.258 Preparing to show welcome wizard for: Lees-MacBook-Pro-2.local
    2023-12-06 08:48:23.258 Constructing full wizard.
    2023-12-06 08:48:23.331 Launching welcome wizard non-modal.
    2023-12-06 08:54:42.345 Let's get started button was clicked.

    1
  • Lee Yang

    stuck at the welcome wizard and can't move forward...

    0
  • Ian Wilson
    Moderator
    Top Commenter

    So nothing happens when you click the Let's Get Started button?

    Ian

    0
  • Lee Yang

    so i got it to open. clicked, log in, add serial but now my catalog is only showing 5 photos and tools missing.

     

    0
  • Ian Wilson
    Moderator
    Top Commenter

    This is opening an existing catalog?

    What tools are missing? Is it just that it has opened in the default workspace not your usual workspace?

    Ian

    0
  • Lee Yang

    i'm opening an existing catalog that is 60gb in size, but only a few photos show up. the side panel where the tools are supposed to be is blank. this is where the folders and collections are supposed to be too.

    0
  • Ian Wilson
    Moderator
    Top Commenter

    So I asked you earlier whether you had tried uninstalling Capture One, and then reinstalling it. Did you try that? 

    Ian

    0
  • Lee Yang

    seeing a lot of this: 

    2023-12-06 10:17:46.360 (0x70000d27d000) | Warning: TryParseColorCorrection: legacy? assuming homogeneitySat == 0 and homogeneityLightness == 0,  1,1,0,0.000000,-100.000000,0.000000,178.000000,53.000000,56.000000,-26.173035,8.477936,-70.224724,29.775276,17.713158,0.000000,1
    2023-12-06 10:17:46.361 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.361 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.361 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.362 (0x70000cd5f000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:17:46.365 (0x70000d27d000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.854 (0x7ff8547f4b40) | ModelCore logger started successfully
    2023-12-06 10:18:14.913 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.913 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.913 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.914 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.915 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.916 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.917 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.918 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.918 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.918 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.919 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.919 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.919 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.919 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.919 (0x70000f220000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: TryParseColorCorrection: legacy? assuming homogeneitySat == 0 and homogeneityLightness == 0,  1,1,0,0.000000,-100.000000,0.000000,58.000000,82.000000,126.000000,-20.000000,20.000000,-53.968250,46.031750,20.000000,0.000000,1
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: TryParseColorCorrection: legacy? assuming homogeneitySat == 0 and homogeneityLightness == 0,  1,1,0,0.000000,-100.000000,0.000000,38.543583,57.000000,17.221708,-31.325089,39.030983,-69.786476,30.213516,20.000000,0.000000,1
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: ParseProcessingEngine: empty. CO6 assumed.
    2023-12-06 10:18:14.920 (0x70000e8ea000) | Warning: TryParseColorCorrection: legacy? assuming homogeneitySat == 0 and homogeneityLightness == 0,  1,1,0,0.000000,-100.000000,0.000000,178.000000,53.000000,56.000000,-26.173035,8.477936,-70.224724,29.775276,17.713158,0.000000,1

    0
  • Lee Yang

    i did a new install which is i think what helped

    0
  • Lee Yang

    i also tried creating a new catalog but still missing the tools.

    0
  • Walter Rowe
    Moderator
    Top Commenter

    Your system is running macOS 14.1.1. Capture One 16.3.2 is certified for up to 14.1. I don't know if that is the root cause, but it is always best to NOT apply OS updates until all your software is certified as compatible.

    0

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