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Tethering problem - no connection - 'Internal Error, code 11'

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8 comments

  • Artur Sikora

    The problem has been solved after intensive research overnight.  I switched off Dropbox and Google Drive. After that Capture One instantly recognised the camera. It seems to be a computer OS malfunction rather than a Capture One or the camera itself. 

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  • Walter Rowe
    Moderator
    Top Commenter

    These apps were probably grabbing control of the camera in attempt to auto-backup pictures to the cloud. Capture One doesn't like other apps grabbing control of the camera.

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  • Artur Sikora

    Yes, that's what happened. It is something new to me though. There was no indication or any alert except Capture One error. Lesson learned. 

     

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  • Kevin Kunstadt

    I am getting the same error the past few days here. Sometimes the camera actually connects after displaying the error window (code 11). I do not have dropbox or google drive installed. Could Adobe Creative Cloud be a culprit for this??

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  • Artur Sikora

    I would dry to dry to disconnect all clouds . It may help.

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  • Walter Rowe
    Moderator
    Top Commenter

    Do you have any other software installed and running that wants to grab the camera? Sony software of any kind? Adobe Lightroom that might be trying to talk to the camera? Capture One is really finicky about any other software interfering with its control of the camera communications.

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  • Kevin Kunstadt

    I do not have Lightroom or anything from Sony. I do have Creative Cloud, Indesign, Illustrator, Photoshop, Bridge, Acrobat all installed. It sounds like it is not really possible to disable Adobe Cloud Storage (even though I do not use it), which is why I was wondering if it might be the problem? A screenshot of the error window is included below. Any other suggestions appreciated. I did not have this issue until recently. Not sure what's changed.

     

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  • Artur Sikora

    I had exactly the same problem a month ago. Turning off the clouds helped. Previously everything always worked, even when all clouds were ON. I believe something has changed within Capture One itself. I would check if there is anything else on your computer which may trigger a connection with the camera (like forced backup or so). 

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