Hjelp

Ernesto R Dominguez

• February 28, 2024 16:57

Hello, I am writing to you because I have had problems with my computer and I have had to reinstall the entire system again, in order to install Captur One I need the license key. Would you be so kind as to send me the license key?
Thank you so much for your attention.

Greetings Ernesto Rodriguez

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  Ian Wilson

  Moderator

  • February 28, 2024 18:09

  

  If you log on to your account at the Capture One website, you should be able to get your license key from the Plans and Services Management button, as shown here.

  

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  Ernesto R Dominguez

  • February 28, 2024 19:22

  When I write the key it tells me that it is not valid.

   

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  Ian Wilson

  Moderator

  • February 28, 2024 19:41

  

  1. Is there more than one key there? If I log on to my account and choose that button, it lists all my licences going back to previous versions. Are you picking the most recent one?
  2. What is the max eligible version shown for your licence key? See this screen shot - it shows it as 16.3 in this case. If yours shows different, may be you are trying to install a later version than your licence covers?

  

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  Ernesto R Dominguez

  • February 28, 2024 19:49

  

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  Ian Wilson

  Moderator

  • February 28, 2024 19:56

  

  Well if it's showing as in trial mode, I think you may need to go to Licence in the Capture One Menu (if you're on Mac - I'm sorry I don't know which menu it's in on Windows) and deactivate it. Then close Capture One and reopen it and enter the licence key.

  Ian

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