New feature, camera, and lens request portal is now open!
Click here to access the new feature request and camera/lens request portal.
This your place to request features, camera and lens support. There are categories for each different requests, so please respect the dropdown options as they appear.
We've implemented SSO (single sign on), meaning there is no need to create an Aha.io account – you will be redirected to the captureone.com sign-in page whereby you should use your Capture One credentials to sign in.
Please note that this will display the name that is used in your Capture One profile - if you don't wish this to be shown, then please consider changing the name in your Capture One profile. We are looking at alternative solutions to this.
Some notes:
- All posts from "Improve Capture One", "Improve Capture One mobile" and "Request camera support" have been migrated over, along with their vote counts and comments. So everything should be as it appears on the forum, only with a shiny new skin and even greater functionality.
Read more about aha.io here: https://www.aha.io/ideas/overview
- You may see a string of long numbers in some comments, this is because it is a comment from the forum that contains a "tag" which is then translated as a user-ID. There's nothing we can do about this, other than editing or deleting comments on the fly.
- You can now request lens support. If you have a request for a specific lens, or even a different mount type, feel free to send us in your request
- Please use all appropriate dropdowns and read the information before submitting a feature request. We want to keep the new platform clean and tidy – so if you have an issue or a bug that you need to report, please use the appropriate channel.
As this is a new tool, there will be teething problems. If you see anything unusual, please let us know in the comments on this post, or tag me on the forum. Please refrain from reaching out to tech support, as it has very little to do with them and they have other things keeping them busy :)
I hope this provides a much more pleasant experience when it comes to giving us your feedback. It will certainly be more actionable from our side, and I'm hoping that this results in more of your feedback influencing the development of Capture One.
Enjoy!
Jack, Denis and the rest of the Capture One team
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Ah right. I can't see myself having the time to edit and change the link in every comment that somebody has left – so I agree an edit comment option would be nice. Quite surprised that facility isn't there.
There is a "Recent" option in the dropdown menu on the right side on the main portal page :)
I'll make a feature request to the provider of our feature request portal about the editing comments thing. Very odd - and how meta!
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Hi Jack-W
I do not want others to see my real name in the new platform.
I needed to change my name in my Capture One account and sign in again into the aha platform to remove my real name from my posts and comments. Is this the only way to get rid of my real name in the aha platform? Is there any disadvantage in our relationship if I keep using an alias in my Capture One account?
Thanks,
BeO1 -
Do I need to browse ALL topics again to subscribe or vote again on everything of my interest?
Well, at least you get to vote one more time.
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hey all, not all data could be migrated as these are two very different platforms and we did the best we could with what we had.
votes, subscriptions and comments on aha are not broken, some info was not migrated. so, the number of votes is there, the comments are there, but who voted/subscribed/commented is, unfortunately, not available.
we hope that the navigation and the general use of the new platform is a much better user experience, so please feel free to scroll through ideas and subscribe to what interests you!
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Looks good! Will links be updated to point to the corresponding requests on the new portal instead of to the old 'Improve Capture One Pro' section?
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Links from where exactly? If you mean from when you click on the topic, redirects are being setup. For now I’m hoping the pinned and featured posts are enough - plus the inability to post in these topics will be enough.
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In the two comments here, for instance, the links go to the old Improve Capture One Pro section and not to the corresponding requests on the new portal: https://captureone.ideas.aha.io/ideas/FR-I-279
Here, it looks like the links have been converted, but the new links are broken: https://captureone.ideas.aha.io/ideas/FR-I-682
It would be useful to have a 'sort by recent activity' option.
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An edit option for comments would be very useful too.
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Thanks.
The "Recent" option is similar to "Sort by newest post" in this forum. There's currently no option to sort by recent activity.
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The "trending" option should serve the same purpose, in that sense
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I've tried that one, and as far as I can see it's based on some algorithm or other, at least it doesn't sort by the most recent activity.
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BeO An alias is tied to the Zendesk forum and is not carried over. Currently, the only way to change the way your name appears in Aha is to change it in your Capture One profile.
SSO means that the only way to affect this is in your Capture One profile.
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I personally prefer to see real names.
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Currently, the only way to change the way your name appears in Aha is to change it in your Capture One profile.
Which I did, after having figured it out by myself. But thanks nevertheless.
I would have preferred that the company had chosen not to disclose my comments and posts together with my name without my consent. Think about it. Even though some people prefer real names (and there is nothing wrong with that if they decide for themselves), others do prefer a nickname or at least not the full name, otherwise we wouldn't see so many users doing this.
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You use their service, you agree to their terms.
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They are domiciled in the EU, they "agree to" / have to comply with the GDPR. . As you are not concerned (as you choose not to bother), why are you even discussing this with me?
Anyway, I feel a discussion with you about handling of personal data would be fruitless, you seem to have a firm opinion, so do I.
Btw, the law applies to them concerning the data of their EU customers regardless where they are domiciled.
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BeO I've added information on how to change your name to the featured posts so that others are aware. Sorry that you had to find this out for yourself.
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An edit option for comments would be very useful too.
The "Recent" option is similar to "Sort by newest post" in this forum. There's currently no option to sort by recent activity.It seems like we already start with two serious regressions on features, that enable discussion and building community support for requests. Do the notifications work? When I look at my own requests, there are buttons "Vote" and "Subscribe" instead of "Voted" and "Subscribed", is this not a bug? Do I need to browse ALL topics again to subscribe or vote again on everything of my interest?0 -
Another regression is comment management - I don't know what comments I made, there is no list. I have in my aha profile a supposed list of requests (generally OK), votes (EMPTY), subscriptions (EMPTY) ...and there are no comments. This site starts as being broken so badly, that Zendesk looks like a feature-rich savior.
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Well, at least you get to vote one more time.
I would be OK with votes being broken then, but not subscriptions, as they would be a shortlist of what I most likely have voted for before. Oh the fallacies and peculiarities.0 -
Thanks Denis and Jack for setting this up. Maybe you all can find a way to more seamlessly integrated it into the Capture One web site.
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