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Capture One does not import from Canon R5

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6 comments

  • Walter Rowe
    Moderator
    Top Commenter

    Kill the EOS Utility. It competes with Capture One for control of the camera.

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  • Ed Simons

    I have removed all Canon apps and utilities, restarted my Mac, opened Capture One. connected my camera by USB and switched it on but Capture One still does not see it.

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  • Abbott Schindler

    From the first post, I gather that C1 wasn't tethering, so Ed tried EOS Utility, which worked. I didn't think he'd tried importing with both at the same time.

    3 things to check:

    1. Does your version of Capture One fully support the EOS R5? (I assume it does)

    2. Are you using the latest version of R5 firmware (v2.0.0)? If so, I wonder if perhaps Capture One isn't compatible with it (which would be a Very Unfortunate Thing).

    3. If you're trying to tether, In Capture One Settings > Capture, be sure that you've checked the Canon > USB box (and Wireless if you need it). I also have the two "Tethering" boxes checked.

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  • Ed Simons

    Hi Abbott and Walter,

    I have upgraded the Canon R5 firmware to 2.0.0 which is the latest, and Capture One is 6.3.8.23.

    The Capture One Settings have USB and Wireless/LAN ticked for Canon as well as the two "Tethering" boxes.

    EOS Utility is not running.

    I am wanting to use the Capture One Import Images function to transfer images from my camera to my hard drive and have them cataloged but this is still not working.

    Regards,

    Ed

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  • Walter Rowe
    Moderator
    Top Commenter

    I work with Nikon cameras. Capture One cannot import directly from Nikon cameras because it wants to treat them as "cameras" for tethering. Perhaps Canon is the same .. can't import directly from the camera. I use a card read which is much faster.

    Your alternative is to use the macOS Image Capture tool to import from the card, then import that to Capture One. I prefer to use the card reader to do all this in a single step.

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  • Ed Simons

    Hi Walter,

    Thanks for your explanation. I expect the same is true for Canon cameras. I will transfer images using other means from now on.

    Thanks,

    Ed

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