capture files not showing in preview

FirstName LastName

• August 07, 2024 10:31

Hi all, I am new to capture one and I am having some issues. I was shooting fine but I have accidentally changed something in the settings which is resulting in this error message every time I fire the camera. The capture files are going straight to the capture folder but are not showing in the preview and I am getting this error message. "Capture Error Could not insert capture test0185.CR3 into collection" Can anyone help! 

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• 

  Ian Wilson

  Moderator

  • August 07, 2024 16:35

  

  I think you will need to say more about your setup before anyone can help. 

  • Are you working with a session or a catalog?
  • Tethered, or importing from either a memory card or a folder?
  • Mac or Windows, and which version of MacOS or of Windows?
  • What version of Capture One?
  • What camera?

  Ian

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  Becky

  • August 07, 2024 20:55

  Hi Ian,

  A session
  Tethered
  Mac
  macOS Monterey
  Capture One Pro 23
  canon eos r100

  Thank you.

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  Walter Rowe

  Moderator

  • August 07, 2024 21:35

  

  I don't see the EOS R100 listed here.

  https://support.captureone.com/hc/en-us/articles/360002718118-Camera-Models-and-RAW-Files-Supported-by-Capture-One

  Also do you have any of the Canon software installed and running? That competes with Capture One. Make sure all Canon software is not running.

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  Becky

  • August 08, 2024 04:44

  Hi Ian,
  I will check the compatibility but it was running okay at 1st and populating the shot in capture one as you would expect. Then something changed and I started getting this error message. The capture files are going into the session capture file just not popping up in the software. No Canon software running. Just capture one.

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